What is the best medical model?

"patient-centered" practice the principle of people-oriented medical treatment

24-hour outpatient service, night outpatient service, appointment registration, self-service printing list, one-card service, single disease price limit, mutual recognition of examination results, expert centralized consultation, one-day list of hospitalization expenses and other measures to facilitate patients, optimize processes, control costs and improve quality and safety have been carried out in full swing all over the country since the Ministry of Health put forward the "patient-centered" hospital management year activity with the theme of improving medical service quality in 2005. "In addition to the responsibility of treating diseases, doctors also have a very important responsibility, which is to educate patients how to prevent diseases." Zhao Shengtian, dean of the Second Hospital of Shandong University, who has been studying the management of public hospitals for a long time, believes that although the country has always advocated the combination of prevention and treatment, the actual operation level is more about "preventing diseases" and "preventing diseases" is ignored. Whether from the perspective of promoting people's health level or from the perspective of medical economics, the significance of preventing diseases is far greater than treating diseases. For medical institutions, the convenience of doctors was previously considered. For example, when you go to see a doctor and get medicine, you consider the convenience of doctors and nurses. Now, taking patients as the center, the original equipment flow has been improved, and the convenience of patients has been fully considered. Patients register on the first floor and go to the third floor to see a doctor. The hospital will improve the process according to this situation. For example, under the existing conditions, hospitals can minimize the troubles of patients. We set up a registration room on each floor to prevent patients from running up and down. I used to draw blood in the laboratory, but now I draw blood in the outpatient hall. This incident reflects the change of hospital service concept. The Second Hospital of Shandong University has made its own exploration to solve the problem of "difficult and expensive medical treatment" from the perspective of prevention in the practice of "patient-centered" new service model. Since 2009, the Second Hospital of Shanda University has put forward the service concept of "paying attention to people's livelihood and health management" and explored to build a "health management hospital". Carry out "five one" health service activities, namely "health management through train", "health management archives", "health management hotline", "health management website" and "health management classroom", and provide systematic health services in an all-round way according to the health status of different groups of people, so that people can prevent diseases early, get less sick and improve their quality of life. Help a person by treating a patient.