Definition of quality management

Quality management refers to all activities that determine the quality policy, objectives and responsibilities in the quality system and realize these objectives and responsibilities through quality planning, control, guarantee and improvement. Quality management and its implementation methods have been introduced into mainstream business education such as EMBA and MBA.

Zhu Lan's basic definition of quality management: quality is the management of applicability and marketization.

Feigenbaum's definition: Quality management is "an effective system that integrates the quality development, maintenance and improvement activities of all departments of an enterprise in order to carry out market research, design, manufacturing and after-sales service at the most economical level, and to fully meet customers' requirements. "

Definition of international standards and national standards: Quality management is "the coordination activities of command and control organizations in quality".

Extended data:

In the process of quality management activities, quality management is usually authorized to a quality privileged person. Quality has become a parallel process, resulting in a new bureaucratic hierarchy and structure, with its own rules, standards and reporters, and irrelevant quality reports have become the norm.

This kind of quality privileged figure gradually expanded and infiltrated, becoming a huge and fruitless behemoth. Quality bureaucrats isolate themselves from daily life and do not understand the real situation, which becomes an obstacle to quality improvement.

Quality is a complex system, which is influenced by design, manufacture, installation, use and maintenance. For example, a car is a complex mechanical system, and it is also a use system involving the characteristics of roads, drivers, passengers, goods and transportation systems.

Product quality should achieve the goal of multi-dimensional evaluation. Feigenbaum believes that a quality system refers to a product network with clear quality standards and management and technical steps required for delivery.

The development of quality management to total quality management is another major progress in quality management. Statistical quality management focuses on the application of statistical methods to control the quality of production process, which plays the role of preventive management, thus ensuring product quality.

However, the formation process of product quality is not only related to the production process, but also to many other processes, many links and factors, which can not be solved simply by statistical quality management. Total quality management is relatively more suitable for the objective requirements of integrity and comprehensiveness of quality management in modern mass production, and it further moves from local management in the past to comprehensive and systematic management.

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