Introduction to secretary's working skills

The work of secretarial posts is trivial and complicated. There are no hints on how to do it. Here are the secretarial skills I have compiled for you. I hope it works for you!

Secretary's working skills 1

First, the skill of confirming the feedback stage is to accept the task, and the feedback is to report the delivery. After accepting the task, the secretary needs to confirm. If the leader assigns a task, the secretary should repeat the task in the most refined language before executing it; After receiving the conference call, the secretary should repeat the contents of the conference call to the spokesman; After a secretary sends a message to someone by fax, email or other non-face-to-face means, he should take the initiative to confirm whether he has received it, whether it is complete and clear, and whether there is any doubt.

For the details that need attention when confirming, if the work assigned by the leader is relatively simple, the secretary can do it directly; If the leader arranges more work, the secretary needs to repeat it, refine the organization, and add his own understanding and methods to be adopted. If you receive a phone call, besides recording and repeating, you should also think of the questions that the leader may ask, so ask the other person's name and phone number.

After a task is completed, the secretary should report to the leader in time and give feedback on the progress and results of the work. This is also the basic way to win the trust of leaders. If the task is arranged in the form of email, please reply to the email after completion and reply to the work progress.

Details that need to be paid attention to when giving feedback; Feedback can also be divided into priorities. Whether the completion of a job must be immediately fed back to the leader does not depend on the feelings of the secretary, but on the degree of concern of the leader and the tension of the matter itself. For example, every month, employees report the network situation of the next month. After everyone reports, the secretary needs to show the manager a summary, and the manager can make appropriate adjustments before the registration deadline. You need to seize this moment, and you can't change it if you want.

Second, the skills in the implementation stage 1, do not forget things, do not delay things, and do a good job as a secretary. To be unforgettable, you can do some such work; Divide folders into "processed", "to-do" and "temporary" and mark them with different colors; Lock and keep important documents and handle them in time;

Prepare a notebook, write down the things to be done the next day before going to work every day, and complete them item by item according to the priority; Important transactions and regular transactions should be recorded in advance. For example, the rent invoice of a branch is usually issued once every two to three months, which takes a long time and may be forgotten when you are busy. At this time, it is necessary to set a reminder on the mobile phone or make a mark on the calendar, so as not to forget what happened at that time.

The secret of not procrastinating is to prioritize things and pay attention to the order of doing things. The secretary should decide the work order according to the priority and proceed in an orderly manner. Constrained work is put in front, and self-led work is put behind; If leaders need to know the results within one hour of this statistical table, they can put aside the matter of sorting out their own files first, which can basically be completed before the end of last month. Give priority to the main work and concentrate; The daily work is scattered.

All the time is spent dealing with complex work that needs to be carried out continuously; Sporadic time is used to deal with simple intermittent work. For example, if we need to concentrate on doing this without making mistakes, then we should spare some time to concentrate. After all, financial affairs can't be sloppy, and they can be completed in stages in a few scattered minutes, which won't have much impact on the whole thing.

Secretaries should get into the habit of recording the use of working hours, such as how much time it takes to form on Monday morning, how much time it takes to take stock of legal documents every day, and how much time it takes to organize the office. When you often master these usual hours, you can adjust and optimize them appropriately to further improve your work efficiency.

No matter forgetting things or not delaying things, they all serve to do good things, and doing everything well is the ultimate goal of secretarial work. To do good deeds, we should be good at grasping the big and neglecting the small, doing important things well, doing 20% important things with 80% energy and doing 80% unimportant things with 20% energy. 80% unimportant things should be good at using external forces, such as some questions that salesmen often ask. You can sort out the problems directly, print and post them, and then let them check for themselves, saving time and effort and being clear at a glance.

Be good at using time rationally. Work with the same or similar nature can be handled centrally. For example, we usually need to register to use white paper, and then you can collect things and register them centrally the day before you pay for finance, and yellow paper recycling can be registered in CTM. This is more efficient than opening a system to register every time you have a yellow book or white paper. Of course, this is more obvious for branches with many invoices.

2. When a secretary accepts a task, he must first distinguish whether it belongs to his own responsibility or is assigned by the leader. A secretary should do what he should do, say "no" to what he shouldn't do, and learn to refuse artistically. This will not only help the other party to master the rules of handling affairs and assume due responsibilities, but also ensure the smooth progress of the overall work. However, the Secretary should also understand that what should not be done does not mean "what cannot be done". On the premise of distinguishing responsibilities, he should be good at helping others, cooperating with others, helping each other, and learning to balance various interpersonal relationships.

Accuracy means no mistakes, and timeliness means no delay. Don't worry too much about the deadline of the task, because the secretary will accept new tasks at any time, and the leader may advance the deadline of work at any time, which makes you unprepared. Leaders generally consider not how much time you have before the deadline, but how much time you have given before. Therefore, as a secretary, you should try your best to finish your work ahead of time so that you can accept new tasks at any time. Such a person will be welcomed by all leaders.

Secretarial work skills 2

In the post of secretary (office director), it has its particularity and complexity to be close to the leader and follow the boss. If it is done well, it will be distinguished, and if it is not done well, it will be very sour. As far as its own words and deeds, literacy, self-goal realization, etc. , must be checked.

Some people have worked in this position for many years and served several leaders. Their stomachs have been hurt by wine bubbles and their faces have been burned by the night, but they have made no achievements. To put it mildly, you are a conscientious Old Master Q. To put it bluntly, you are a poor scholar. I became a veteran of the unit, but I didn't make progress. I'm not alone in complaining. Investigate its reason, quality defect, unclear goal, only satisfied with follow-up and service.

This paper has special provisions for secretaries in the traditional sense and in the modern sense.

Secrets of office secretarial work

1, secretary behavior:

Don't be too sour; Don't be too pedantic; Don't be too elegant; Don't be too vulgar Make friends with passers-by, etc. Once unfamiliar, twice unfamiliar. Making friends with the same people, love at first sight is rare.

2, secretary characteristics:

Hard work, demanding and comprehensive. You have to do what others don't want to do, and you have to learn what others can't do. No matter how good the manuscript is, don't sign it, although the power is not in your hands.

3, secretary ability:

Sit down and write; Stand and talk; Can do things when going out; I can plan when I come back.

4. Secretarial work:

Be as careful as eating fish; As patient and meticulous as fishing; Take care of it as seriously as raising fish; Think beforehand, be nervous during the event, and reflect afterwards.

5, the secretary report essentials:

Prepare in detail, report briefly and answer questions.

6, secretary taboo:

Do not discuss the right or wrong of leaders; Do not intervene in leadership contradictions; Major events do not exceed their authority, and minor events do not shirk their responsibilities; Shut up.

7. The secretary's ethics:

Be ethical and not bureaucratic, organize more and talk less. Knowing that money is important but not interested in it, being close to officials and not interested in power.

8, the secretary's psychological quality:

Small things do big things, look carefully. Do big things as small things and look calm. Roll with the punches, roll with the punches Wen Qi was not surprised, but he was not worried when he was in a hurry. Being criticized is not discouraged, and being favored is not publicity. If you are guilty, you can learn to accept it and enjoy it. Not weak when strong, not strong when weak. There is awe on the top and softness on the bottom. Don't shout at any time.

9, secretary wisdom:

(1) Use wisdom to distinguish what can and cannot be changed. Do what can be changed and accept what cannot be changed.

(2) See the situation clearly, look ahead and take precautions to avoid panic.

(3) prioritize: do it with your heart, do it quickly first, and let your man help you.

(4) On-the-job one day, see Qi. Not greedy for money, not loving powerful people.

(5) Make friends with talents from all walks of life! Can you get drunk after exercise! Practice writing and speaking! Forging bold and sharp!

(6) There is no lack of vitality in the shape, and the clothes should not be lifted by the boss! Shang Ruo writes very well. Remember to leave room for it.

(7) The key to life is not to listen to gossip. There are still opportunities for promotion. This position is a springboard. You need to be so determined when you work, and you should be so determined when you encounter personal honor and disgrace and promotion. Don't get angry if you don't have a chance. You're welcome when you have the chance.

(8) Long-term love for the post and nervous. This post can't be in love for a long time, and the secret age is at most three years old! ! !

Secretarial work skills 3

First, ability is the foundation.

Secretarial work is a stage to show comprehensive talents. Our knowledge of studying hard at the cold window, our adaptability, our determination, our adaptability and our coordination will all be displayed on such a stage. So I think comprehensive ability is the basis of doing a good job as a secretary.

1. As an office secretary, you must have "specialized and extensive" knowledge.

There is no blind spot in secretarial work. As long as the leadership work may involve areas, the secretary can't say "no". For example, as a secretary of a government leader in charge of industrial economy, you must first have some basic qualities of a secretary, such as the ability to express words, the ability to process messages and messages, and the ability to receive meetings.

Secondly, we should be familiar with the knowledge of industrial economy, market economy, relevant policies and regulations from the state to local governments, and regional economic operation. I can't speak, writing a manuscript is a "minefield" everywhere, and every sentence is a "layman". Thirdly, we should have an understanding of other fields that may be involved in leadership work, such as politics and history. Therefore, the secretary must be versatile, not only to understand other related knowledge, but also to dabble in a wide range. If you are only an expert or not, it is difficult to be competent as a secretary.

2. Good interpersonal and coordination skills.

Secretaries have to contact and deal with bosses, colleagues, guests and departments every day, so they must be happy and respectful, and create good interpersonal relationships with elegant manners and high-quality cultivation. In this sense, the secretary should be an excellent public relations staff.

Especially when dealing with leaders, we should handle the relationship between ourselves and leaders. Straighten out the relationship with leaders, respect without flattery, take the initiative without offside derailment, obey without blind obedience. Secretarial work is the hub of information release and reporting, with the functions of scheduling, coordination and comprehensive processing. At the same time, because the secretary is often closely related to the leader, he not only directly participates in the decision-making of the leader in many aspects, but also holds some little-known secrets including the personal privacy of the leader. Therefore, a secretary should pay attention to the difference between inside and outside, grasp the sense of proportion, know what to say and what not to say, and not be outspoken for grandstanding and temporary interests.

Otherwise, it will not only reveal some work secrets, but also damage the image of the leader, which is not good for work and for yourself. Some people say that the secretary is a mirror of the leader, and it is inevitable to be branded as a leader. In the eyes of onlookers, the secretary's words and deeds reflect the leadership style. Therefore, the Secretary should be cautious in what he says and does, and always remember that his words and deeds are not personal actions. If he only acts according to his own abacus, or takes the opportunity to make profits, he will not only harm himself, miss his work and help, but also ruin the reputation of the leader and even bring serious consequences. Organizing us to serve the leaders is both a trust and a test. Therefore, we should stand the test, purify our minds and correct our outlook on life.

A secretary should have a clear political mind. He should not be confused in the face of right and wrong, nor should he follow suit, let alone have it both ways, swing from side to side and express his opinions casually. To be a secretary, we should lay a solid foundation and be correct. "We were born from the foundation." Through party spirit training, strengthen self-cultivation, strengthen political beliefs, and firmly establish a correct world outlook, outlook on life, and values, we can assess the situation at critical moments, see clearly the direction, and grasp ourselves. This is the first quality that a secretary must have.

Second, attitude is a guarantee.

At work, no matter what you do, you should return to zero, empty yourself, and take a learning attitude, and regard every job as a new beginning, a new experience and a door to success. If you treat your work as chicken ribs, it's a pity to eat it tasteless and abandon it, and it's useless for public and private. Therefore, our good working attitude is the guarantee that we can do a good job. Work attitude is an important criterion to measure whether an employee is dedicated or not. If a staff member doesn't even have the most basic working attitude-loving his job, being proactive, being responsible and not dragging his feet-how can he do his duty?

In the post of secretary, most of them are trivial and repetitive jobs, so the secretary may encounter some setbacks in his work, such as poor communication with the boss, boredom with a job given by the boss, and irritability with trivial and repetitive work. As the old saying goes, "Heaven has a great responsibility to the Sri Lankan people, so we must first suffer their minds, work their bones and muscles, starve their bodies, empty their bodies, and do things in disorder, so as to get what they can't do." When encountering setbacks, we should calmly analyze, find out the reasons of setbacks from the aspects of objectivity, subjectivity, goals, environment and conditions, and take effective remedial measures.

Establish a dialectical view of setbacks, always maintain a confident and optimistic attitude, and realize that it is setbacks and lessons that make us smart and mature, and it is failure itself that ultimately creates success. Learn to comfort yourself and tolerate setbacks. Open-minded, optimistic and self-reliant. Be good at turning pressure into motivation, change the depressed state in your heart, relax your body and mind, and let your eyes face the future. At the same time, it is the secretary's duty to be uncompromising, diligent and not complaining, and do government affairs wholeheartedly.

It is common for secretaries to stay up late and watch vigils, and they are very tired. Usually she wants high standards and strict requirements, come a little earlier, leave a step later, do more and do better. Don't push the third gear and the fourth gear at work, and be light and afraid of heavy. However, we must stand up and do what we have set, and we must not give up halfway. In particular, we should strive for perfection, be meticulous and thorough, grasp the outline and keep our eyes open and make no mistakes. We should firmly establish the spirit of love and dedication, selfless dedication and love and dedication.

The unit is a big river and we are a small river. Only by actively working hard, conscientiously doing one's job, taking work as the greatest pleasure, and devoting oneself wholeheartedly to the work, can one stimulate one's potential and make more contributions to the unit, so that the river in the unit will be choppy and the river will not dry up. Everyone is eager for success, however, success is never achieved overnight, and we need to work hard to win it.

And this kind of struggle motivation comes from our positive attitude, and the negative attitude is irresponsible to the unit and irresponsible to our own future. Units and individuals complement each other and their interests are closely linked. With our own efforts, the unit has developed, and we will also get rich returns. At the same time, we also get something more precious than material rewards: respect.

Third, enthusiasm is the driving force.

Enthusiasm is an indispensable fuel for dreaming of flying. Once this fuel is ignited, it will keep your engine running strongly during the flight. Throughout history, enthusiasm has driven the most outstanding people in the world to reach the peak of human achievements in their obsessed fields and promote social progress while pursuing "self-realization".

If you can't devote yourself to your work, you may become a mediocre person no matter what you do. Success depends not so much on talent as enthusiasm.

The world gives a green light to those who are truly responsible and confident. At the end of their lives, they are still enthusiastic. No matter what difficulties they encounter, no matter how bleak the future looks, they always believe that they can turn their ideal picture into reality.

If you can't devote yourself to your work, you may become a mediocre person no matter what you do. Doing things so-so, only in plain but this life. If so, your life will end like millions of mediocre people. If a person lacks enthusiasm, he must be a listless person. Even if all the opportunities come to him, he will lose them in a muddle.

Work is full of enthusiasm and work is hard work. It is in order to achieve something or get something that we pay attention to and put our energy into that aspect. In this essence, work is not something we do to make a living, but something we do with our lives. To do a good job, we must cultivate the habit of enthusiastic work. Only by taking work as a pleasure and becoming an indispensable factor in life can we not feel burdened and make people think quickly and energetic.

A tense and orderly working environment can fully mobilize all kinds of positive factors in people and shape people into standardized, strong, sensitive and rational people. Work is full of happiness, pressure, struggle and tears ... which makes life colorful. The fruits of labor not only create value for the society, but also create wealth for the family. Work is to let people discover their wisdom and potential with enthusiasm, give play to their talents, gain self-worth, and let themselves release their inner beauty and light.

Fourth, learning is the source.

Our abilities, whether creativity, decision-making power or keen insight, were not possessed at the beginning, nor were they achieved overnight, but were acquired through long-term work. As a secretary, we must constantly study hard to "recharge", actively "update" our thinking, and look at the problem from the perspective of reform and development, so as to grasp the overall situation and become a qualified and competent secretary.

1, study hard and try to improve your writing.

Secretaries generally don't need to be talented, but they should have a solid writing skills. Secretaries are strictly forbidden to be unlearned, to be capable and not to slack off in their studies. He must hurry up, study hard and get ready. Learning should cherish every second, make progress despite difficulties, read widely and read widely. It is best to combine ideas with work practice and apply what you have learned.

2. A secretary should have a rich reserve, which must be accumulated in his study.

Genius lies in accumulation. To be a qualified secretary, you must work hard to accumulate materials. The first is the accumulation of ideas and opinions. Ideas and opinions are inherited, learn from others' things, broaden your own ideas and enrich your mind. Whether reading, listening to lectures or chatting, as long as you find good ideas, you can write them down at any time, and over time you will become a mentor and friend in writing materials; The second is the accumulation of data. Facts have proved that data is very valuable information.

Therefore, it is necessary to accumulate year by year and often analyze and study, on the one hand, to find valuable information from it, on the other hand, to make rational use of these data to make written materials more convincing. The third is the accumulation of positive and negative models. Typical has many functions. Advanced models are like a banner, which gives people guidance, inspiration, enlightenment and demonstration. It is the condensation of advanced ideas, which affects all aspects of society and has strong appeal. The negative example is like a mirror, which gives people lessons, profound thinking and wealth. Typical materials accumulate more. When writing speeches and reports, my thoughts are like a spring, and my arguments are powerful, practical and profound.

Practice has proved that only through accumulation can we constantly enrich our knowledge, enhance our quality, improve our writing level and truly become a qualified secretary.

3. Profound thoughts are the basis of being a good staff officer and the soul of doing a good job as a secretary.

Only with profound thoughts can you be insightful as a staff officer, profound in writing and fruitful in your work. To this end, to be a good secretary, we must constantly study hard to "charge" and actively "update" our thinking. Don't stay on the surface, don't be confused by illusion. You should be able to see the essence of the problem through complicated external phenomena, not only understand the current situation of things, but also make predictions according to the development trend of things. The most important thing to understand things is to think about phenomena in many aspects and analyze them as a whole. New ideas and viewpoints are not "behind closed doors" and unique, but more about refining, summarizing and sublimating the problems raised in practice.

If you can tell a little different opinions from common phenomena and tell everyone's thoughts, don't write them out; Be able to systematically summarize and summarize some analytical viewpoints; Be able to concretize principled thoughts and opinions, and deepen and improve the thoughts and opinions of leaders; Can explain the problem from the combination of theory and practice, and put forward breakthrough measures and suggestions. All of them are "innovations". Angle is the foothold of observing problems. Different angles have different understandings of the problem. There is an old saying: "From one side of the mountain, there are different heights." This shows that the perspective of the problem is very important. To write good material, we must grasp our own perspective.

At present, in the period of social change and economic development, secretarial work is also facing many new situations, new features and new problems, forcing itself to carry out reform and innovation like anything else. Only by continuous development and progress can we adapt to the needs of the new situation. I haven't been engaged in office work for a long time, so I can only have a superficial understanding of how to do a good job as a secretary through my work exploration and practice during this period. Shortcomings need to be corrected by leaders.

Articles related to the introduction of secretarial skills:

★ Introduction to Secretary's Writing Skills

★ Working skills of office secretaries

★ Basic knowledge of secretarial workers

★ Basic knowledge of secretarial work

★ Writing foundation and skills of secretarial work

★ A model of secretary's official document writing skills

★ Briefly describe the elements of a secretary's writing skills.

★ Briefly describe the abilities required by the secretary.

★ Communication skills between secretaries and superiors