What are the reception etiquette of the teahouse?

Teahouse is a good place for people's daily leisure, and the communication etiquette of employees is an important part of teahouse etiquette, which will directly affect the guests' impression of teahouse. Here is an article about the reception etiquette of teahouse. Come and have a look.

Tea house reception etiquette

Tea sets should be clean.

After the guests enter the room, give up their seats first and reserve tea. Before making tea, you must clean the tea set, especially the tea set that has not been used for a long time. It is inevitable that there will be dust and dirt, so it should be carefully cleaned with clear water. It is best to iron the teapot and teacup with boiling water before making and pouring tea. In this way, it is both hygienic and polite. Whether the tea set is clean or not, it is impolite to pour tea for the guests. People get sick at the sight of stains on teapots and teacups. How can they drink your tea? Now the average company is disposable cups. Pay attention to put a cup holder on the disposable cups before pouring tea, so as not to burn the hot water and make the guests unable to drink tea for a while.

Tea should be moderate.

You shouldn't put too much or too little tea. There are many Chata, and the tea taste is too strong; There are too few tea leaves, and the brewed tea has no taste. If the guest introduces his habit of drinking strong tea or weak tea, make tea according to the guest's taste. When pouring tea, whether it is a large cup or a small cup, it is not advisable to pour it too full. If it is too full, it is easy to overflow and wet the table, stool and floor. If you are not careful, you will burn yourself or your guests' hands and feet, which will make the host and guests very embarrassed. Of course, it is not advisable to pour too little. If you only serve tea to the guests over the bottom of the cup, it will make people feel that you are pretending, not sincere.

Provide tea properly.

According to the traditional habits of our people, as long as there is no disability in both hands, tea is served to guests with both hands. But now some young people don't understand this rule, so they hand the tea to the guests with one hand. Pay attention to serving tea with both hands. For a teacup with a cup ear, it is generally to hold the cup ear with one hand and the bottom of the cup with the other hand to pour tea for the guests. A teacup without a cup ear, when filled with tea, is hot all over, so it is difficult to get close to your hands. Some comrades, regardless of the willy-nilly, hold the edge of the cup with five fingers and send it to the guests. Although this method of serving tea can prevent scalding accidents, it is not beautiful and sanitary enough. Please imagine, let the guest's mouth lick the owner's fingerprint, does it feel good?

Add tea in time.

If your boss and customers need tea in their cups, you have an obligation to add tea to them. You can signal the waiter to add tea. Let the waiter leave the teapot on the dining table and fill it yourself. This is the best way to hide when you don't know what to say. Of course, when you add tea, you should first add tea to your boss and customers, and then add tea to yourself. This is also a respect for your boss and customers.

Etiquette process of teahouse reception

Welcome guests

1, arrive at the post on time, and check the appointment in 2 minutes;

2, gfd, dress in line with the specifications of the teahouse;

3. Turn on the lights in the hall;

The usher on duty should always pay attention to the traffic in front of the teahouse. When he finds a car driving to the door of the teahouse, he should immediately go to the steps outside the door. When the car slows down, he will step forward quickly to open the car door for the guests. The standard is: open the car door with your left hand, hold the roof with your right hand, and greet the guests with a smile! Welcome, walk in front of the guests 1 m, lead the guests to the lobby and tell other colleagues loudly, for example, "Xiao Er, look at the seats, three guests have arrived!" After answering, lead the guests to the right table, pull up the chair, give up their seats, bow 30 degrees to the guests with a smile and say "I wish you all a pleasant stay here", then take three steps back and turn away, and return to the original post to prepare for the next batch of guests.

5. The implementation requirements of the above process are as follows:

A, gazing affectionately at the triangle of the guest's eyes and nose;

B, if the guest carries things, take them for him;

C, in the process of service, always maintain a cordial and enthusiastic attitude and the original intention of anxious guests;

Address guests by surname or title as much as possible. Sit down: grab the back of the chair, step back a little, invite the guest to sit down, and move the chair forward until the guest feels comfortable.

simple point

1, the waiter quickly came to the guest table, bowed 30 times to the guests and said, "Good evening, everyone. I'm the waiter of XX teahouse. It's my pleasure to serve you. May I take your order now? " ? Write the station number, the number of people, the name and date of the waiter clearly on the order list within 20 seconds;

2. When ordering food, you should stand on the right back half step of the guest, face the guest sideways, and bend down appropriately, and it is advisable to keep a distance of 45CM from the guest; 3, when selling, should according to the customer's place, taste characteristics (regular customers), and related customer files (repeat customers) to sell to them;

4, according to the customer's demand, to promote tea products, in the promotion of distinctive tea (refers to XX teahouse's various signature teas) should be highlighted and introduced in relative detail, inviting customers to choose;

5. The standard of Putonghua is clear, the pronunciation is moderate, the facial expression is relaxed and natural, pay attention to the guest's reaction and adjust it in time.

6. Give advice to guests, make suggestions in time, don't make decisions on behalf of customers, try to choose interrogative sentences;

7. Promote the corresponding refreshments to the guests according to the tea ordered by the guests, and briefly introduce the collocation knowledge of refreshments and tea;

8. After ordering, all guests should repeat the tea or refreshments they ordered, including quantity, taste and special requirements. After obtaining the consent of the guests, go to the cashier's office to stamp the order; Pay the bill: 1 Be careful not to take the wrong order, so as not to buy the wrong order, and then check whether the number of people matches. Check the articles and appliances again for damage. 2. First, confirm whether the discount coupons and face value coupons have expired and be familiar with their usage. Remember: guests at the same table cannot enjoy two kinds of preferential measures at the same time. When you pay the bill, you must bring the cash register clip. When collecting money, you must "sing back" and at the same time distinguish the authenticity of cash on the spot.

see a guest off

1. Politely ask the guest who doesn't have a car: Do you need a classifier? If the guest needs it, politely ask the guest to wait a moment and quickly walk to the side of the road to call a car for the guest;

2. Open the door for the guests. After the last guest gets on the bus, close the door and pay attention to moderate acceleration;

Try to say goodbye to the guests with their surnames and titles: "Take care, thank you for your patronage, and look forward to your coming again", and take three steps back to see the guests leave.

In the whole process of seeing the guests off, we should always keep a cordial, warm and natural attitude to make the guests feel convenient.

After all the guests leave, turn off some lights, do a good job of closing the market, and listen to other arrangements made by the foreman.

Etiquette and manner of teahouse reception

(-) Standing posture is the basic skill of a waiter. When standing, keep your body straight and your feet slightly apart. Waitresses should never leave. Chest out and abdomen in, eyes straight up, mouth slightly closed, smile. Waiter's hands naturally droop or cross behind her, and waitress's hands are lightly held in front of her, without akimbo or chest hugging. Don't lean on other things or lie on the service desk, and don't put your hands in your pants pockets.

(2) The waiter should walk appropriately and flexibly, giving the guests a dynamic beauty. When walking, the body center of gravity leans forward 3? -5? Raise your head, relax your shoulders, tuck in your abdomen and chest, look straight ahead and smile. When walking, your toes should point forward, and don't lean left or right to form splayed feet. In general, the stride should not be too large. If the stride is too large, the human body leans forward, which is more prone to accidents.

The waiter's stride is about 40 cm and the waitress's stride is about 35 cm. Usually walk on the right. When walking with guests, guests should be allowed to go first (except for seating and welcoming guests). When the passage is narrow and a guest comes from the opposite side, you should take the initiative to stop and lean aside to let the guest pass, but never turn your back on the guest. In case of emergency or carrying heavy objects, it is necessary to surpass the guests who walk in front, and you should politely ask the guests for permission and apologize.

You are not allowed to walk around in your shoes. Don't joke or hum while walking. (3) When sitting in a sitting position, it is slightly gentle, but it does not lose vitality. Go to the seat, turn around, step back with your right foot, follow with your left foot, and then sit down gently. After sitting down, your upper body should be straight, your head should be straight, your legs should be close together, your hands should be placed naturally, and you should not lean back. Keep your legs straight, don't shake or shake, and don't press one leg on the other.

Sitting posture is dignified, steady, natural and kind. (4) The following indecent behaviors are not allowed in the etiquette workplace: eating, drinking, smoking, scratching your head, touching your ears, picking your teeth, burping, stretching, humming, sneezing, yawning and coughing in front of guests. When coughing or sneezing uncontrollably, cover your mouth with a handkerchief or paper towel and face aside to avoid making noise.

Guests who are familiar with Lu Yu should take the initiative to say hello, but don't ask "Where have you been" or "Have you eaten". Be polite when meeting guests in corridors, aisles, elevators or activity places. When a guest asks, he should explain it sincerely and patiently. He shouldn't nag and talk, speak loudly, speak rudely or treat guests in a lecture and reproachful tone. He should not discuss or laugh at the guests, imitate their actions, play jokes on them, ask them about his conversation, or ask them about their age.