Product false advertising consumers what to do

Legal analysis: due to the use of false advertising by the operator consumers can demand compensation from the operator; to the relevant administrative departments; according to the arbitration agreement with the operator to the agency arbitration; to the people's court litigation.

Legal basis: "Chinese people's *** and the Protection of Consumer Rights and Interests Law" Article 45 consumers due to the use of false advertising or other false propaganda operators to provide goods or services, their legitimate rights and interests are harmed, you can demand compensation from the operator.

Where an advertising operator or publisher publishes false advertisements, the consumer may request the competent administrative department to punish them. If the advertising operator or publisher fails to provide the real name, address and effective contact information of the operator, he or she shall be liable for compensation.

If an advertising operator or publisher designs, produces or publishes false advertisements for goods or services related to the life and health of consumers, and causes damage to consumers, he or she shall be held jointly and severally liable with the operator who provides the goods or services.

Social organizations or other organizations, individuals in relation to the life and health of consumers of goods or services in the false advertising or other false propaganda to recommend goods or services to consumers, resulting in consumer damage, shall be jointly and severally liable with the operator of the goods or services provided.