Is the medical industry a service industry?

Whether the medical industry belongs to the service industry, this topic once caused great controversy on the Internet.

There is a misunderstanding in society that medical behavior is a kind of commercial service, which is fundamentally wrong. The essence of medical problems is nursing, not service. This kind of nursing and service are completely different in nature and connotation.

In 2003, Academician Wang Longde said at the National Conference on Discipline Inspection, Supervision and Rectification in Health System:

"The doctor-patient relationship is essentially a trust relationship. This trust relationship comes from the characteristics of doctor-patient relationship: there is asymmetry in medical knowledge and ability between doctors and patients. In the treatment, based on the trust in the doctor, patients open their personal problems such as body, mind and family to the doctor and entrust their health to the doctor. Doctors should rely on their own expert knowledge and skills, consider the best interests of patients, treat patients' diseases as much as possible, reduce their pain, and give them more humanistic care and help. The success of doctor treatment also requires the trust, support and cooperation of patients. "

The medical industry is indeed a service industry, but there are also great differences between service industries.

In 2003, China classified the service industry into 15 categories: 1. Agriculture, forestry, animal husbandry and fishery services; 2. Transportation, warehousing and postal services; 3. Information transmission, computer services and software industry; 4. Wholesale and retail trade; 5. Accommodation and catering industry; 6. Financial industry (banking, securities, insurance and other financial activities); 7. Real estate industry; 8. Leasing and business services; 9. Scientific research, technical services and geological exploration; 10. Management of water conservancy, environment and public facilities; 1 1. Resident services and other service industries; 12 education; 13. Health, social security and social welfare; 14. Culture, sports and entertainment; 15. Public management and social organizations and international organizations.

Simply put, all industries except the primary industry, agriculture and the secondary industry belong to the tertiary industry-service industry.

Differences between service industries

1. Service industry and service industry

The production departments and enterprises that provide service products for value-added purposes are called service industries.

In order to meet the needs of the public, the government's behavior of providing service products is called service commitment.

The medical industry belongs to the service industry.

2. Traditional service industry and modern service industry

The service industry is subdivided into traditional service industry and emerging service industry.

Traditional service industry: the service industry that existed before industrialization and operated in the traditional mode of production, including transportation, business circulation, catering and hotel accommodation.

Emerging service industries: including education, medical care, entertainment, culture and public services that have developed rapidly in the post-industrial period. The medical industry is a new service industry.

Why can't medical staff be waiters?

In people's traditional understanding, service industry refers to traditional service industries, such as catering, hotels, public transportation, shops, entertainment and other industries, and employees in these industries are used to being called "waiters".

So, are the medical staff waiters? The answer is no, police, soldiers, teachers and journalists do not belong to the primary and secondary industries. Are they waiters, too

It is true that in a society where capital is king, money can enjoy better medical resources, but the saying that "consumers are God and money can do whatever they want" does not work in hospitals.

No matter how luxurious a five-star hotel is, when it is full, it will also shut you out. No matter how delicious the restaurant is, it will refuse you when it is full. Because, you are a consumer.

When the hospital is crowded again, as long as you are an emergency, at least you won't be rejected because you are a patient. Supermarkets are closed, restaurants are closed, shops are closed and hospitals are never closed. This epidemic is the best proof that medical staff are always retrograde in times of crisis!

Patients come to the hospital to seek treatment, not to buy hospital services. This is the trust and hope between doctors and patients. This is the purest and most sacred relationship. Business services are often accompanied by buying and selling and consumption; Care, rescue and care, comfort and cure go hand in hand. Although there are only two words, there is a big difference. Please don't pretend to be a consumer when you go to the hospital. Because the emergency department has never rejected you, please respect emergency medical treatment.