About the cemetery in Shantou City, know please enter!

The beginning of a new year, in the past year, under the joint efforts of all staff, serious resolution and the executive director of the Board of Directors of the Company to develop and construct the planning and management system, in × × × × assets rise, further expanding the scale of construction, the entire landscape, greatly improved, the rapid growth in the volume of customers, by the parties, has been recognized by the majority of customers, the popularity of × × × more and more.

2004 × × × × construction of the second year, we follow the combination of traditional and modern humanistic landscape and natural landscape combined, personalized artistic and popular combination of park construction combined with the socio-economic benefits of the direction of welfare "and" Eleventh Five-Year "development goals, focusing on the following aspects In the following areas:

Targets completed

, mausoleum construction: construction of a variety of tombs × × × × sets of construction over 2003 × × × sets, including: graves × × × joint tombs × × × sets, set up a single grave × × × special types of tombs × × × sets. Newly repaired cremation grave sets; x x x built-in wall burials of the total platform x x sets.

2, sales: according to market demand, to meet the needs of customers at different levels, the company for serious geographical differences, the price of the tomb to make corresponding adjustments, the introduction of mid-range graves, below the cost of ultra-low-priced graves tomb was built in 2005, and some high-grade part. Since its introduction, the customer response has been very good, selling a variety of graves × × sets in 2004, than in 2003, a decrease of × × sets, to achieve sales revenue of × × yuan, than the income of 2003 × × sets of average sales of × × × yuan, compared with 2003, although the sales cycle decreased, but the profit increased. Sales set up a joint grave ××××, single grave sets, sets of urn graves x x x buried in the wall x x x sets, sets of special types of graves x x.

3, financial and mass graves × × × sets, performance: × × ×, total revenue in 2004 million yuan, compared with 2003 income × × × million yuan, the total expenditure in 2004 ×××× million yuan, compared with 2003 × × ×, spend million yuan, mainly to increase indirect costs: ① pay two land acquisition and land acquisition; ② according to the cemetery development needs and perfect cemetery services, investment X × yuan new Toyota, Buick sedan for each customer-specific shuttle; ③ since 2003, green investment × × million × × million, ④ hospitality and other costs. The overall financial position is good, but we have a large upfront investment and an uneven balance of payments.

Continuously improve business management, the establishment of the cemetery "Eleventh Five-Year Plan" laid the foundation

Modern business philosophy, modern management, which includes the construction quality of cemetery service functions, support staff, management system institutions. For this reason, since 2004, the company to improve the level of corporate management of the important agenda, further towards standardized management, so that the cemetery.

1, update regulations to speed up corporate management

First of all, update the "meeting rules require that after the implementation of the implementation of the departments of the weekly routine meeting to convey the general manager office meeting spirit; department ventilation management of the development and construction of cemeteries, the work of the easy to grasp the understanding of the discovery of the problem and solve it in the provisions of the meeting between the department and the company to speed up the transmission of information, through the implementation of timely issues and problems, and the construction of cemeteries. The transfer of issues through the implementation of timely.

Secondly, in order to attend to the status quo in the past, late to go a slow, good or bad job, the development of work schedules, time and attendance management, vacation provisions, overtime standards of specific provisions, the establishment of a normal working order, the staff can be the first chapter of

followed. In order to improve the quality of management, ability and enthusiasm for work to develop a performance evaluation program to assess the situation and ability of each manager, as well as the results of the assessment as the basis for bonuses, workplace differential adjustments, through a variety of ways to stimulate staff motivation, the formation of a hard work among employees, concern for the development of the enterprise's good atmosphere, while promoting the management of the enterprise.

2, improve the organizational structure, and gradually move towards standardized management

The past construction of cemeteries, internal and external links, materials procurement, engineering department management, resulting in heavy workload, management of chaotic situations management in order to prevent such management is responsible for the management of cemeteries and internal and external coordination of the Department of the Ministry of the establishment of the basis of the loopholes of the original five departments. Establishment of the General Affairs Department, responsible for the company sold vehicles and the procurement of all materials. Change, because of the establishment and operation of these two departments, unclear job responsibilities, unplanned procurement approval process to improve the cemetery detailed work management and external coordination between the departments to perform their duties and coordinate with each other. Enterprise standardized management plays a decisive role.

More centralized, effective management of the cemetery's sales work and publicity work, set up sales and development of sales management system, evaluation methods, according to the market and customer demand, innovation and refinement of the new situation, created sales work.

Hired a legal adviser, cultural adviser and management consultant, every year, they plan to play a great role in the company's culture, legal advice, administrative dredging company standardized management to a new level.

3, go out and learn, please come in to guide to accelerate the development of the cemetery

While we started late, but the starting point is very high, in business management, construction less detour, the company's leadership multi-directional study, visit and learn from outside the province of the construction and management mode, the advanced experience in the same industry, learn from each other, according to the actual situation of the local community, to summarize and determine the "Environmental gardening, burial diversification, design, art, management modernization, service humanization" of the "five construction and business objectives. To visit the staff in the company is not all the learning effect, we invited the most advanced cemetery - Shanghai Fushouyuan x total personal training, under the guidance of the restructuring through the recruitment agency to further improve the administrative work, but also cultivated the first batch of x x x funeral publicity, sales staff in the form of and in the field through the help. In the past six months, can actively participate in the sales force of this, in the work, and constantly sum up the experience, improve their own quality, in order to get the trust of customers and highly recognized, and cemetery development has laid the foundation.

Build a cultural mausoleum planning public notice first page BR />

Modernization of the cemetery needs a new business and management concepts, we started from the culture around the "Eleventh Five-Year" construction goals, planning a series of activities, received good results.

1. "Bingai" as the theme, vigorously promote the funeral management regulations

Ching Ming Festival and the Civil Affairs Bureau "Bingai" as the theme of the × × × × various mainstream media, public service announcements

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Hanging in the streets, community publicity, so that people deepen their concern and understanding of Bingai, change the bad habits of funerals, get rid of feudal superstitions, and promote Bingai work in all areas. BR />

2, sound and colorful name campaign

Early planning to participate in prize-winning name campaign in the city. Submitted a few hundred copies, ultimately determined by the vice degree, ××××× ××××××× ", this name was accepted, unanimously recognized, felt that this name is both auspicious and popular, easy to understand the cultural atmosphere in the industry's graveyard characteristics, but also reflects the connotation of" cultural graveyard.

3, around the "cemetery ideas and culture, out of the publication of the" × × × "reports

Centered around this idea and cultural graveyard, the highest graveyard culture, carefully planned, written corporate promotional materials - "× × × "reports, the content includes cemeteries, cemetery dynamics, direct communication with customers this way, simple, easy to understand, the customer's affirmation of us. Constantly? Construction and development of the cemetery, out of the publication "× × ×" reports, one after the other, in the planning, will also use it to write a flexible way to reflect the cultural characteristics of × × ×.

4, the introduction of art on the tombstone, reflecting the culture? Cemetery features

In 2003, the company's leadership advanced Shanghai Fushouyuan Mausoleum visit, summarized the overall planning of the cemetery, the attractions should focus on cultural, artistic design. Tombstones, change the traditional tombstones can be seen everywhere, "white flowers" scene, therefore, the company and Shanghai × × × × Fujian × × × × of the two countries of the tombstones, stone production, processing of professional large-scale joint venture, the introduction of a number of artistic tombstones, group artistic tombstones of advanced technology, beautiful modeling, but also to replace the weathering of the impatient, clumsy and Crude oil tombstones, so that all see fresh, plus a certain amount of green foil organic combination of cemetery and tombstone art, fully demonstrated its culture, art, become a cemetery unique cultural landscape.

5, reflecting the humane care and organization of customer fellowship

Contact between the cemetery and the customer's emotions and friendship, held the first customer fellowship ", listen to the views and suggestions from all walks of life in the cemetery's development and construction, and through mutual exchanges, so that customers can see a brighter future of the cemetery, to understand the form of cultural cemetery Meaning "× × ×" brand concept, it's in the eyes of the customer, improve the social credibility of the cemetery, further reflecting the cemetery's "humanized service" of the idea of building the garden.

6, digging cultural resources, the launch of the "Red Army Court planning

Built cultural mausoleum mausoleum building the core is the need to record the culture of the cemetery, with the × × × × in the history of modern history and the history of the Chinese revolution in China has a special historical background, the Red Army has become one of the most representative of the historical and cultural heritage. The old Red Army this unique resource to take full advantage of the ad hoc park - the Red Army in the cemetery court, and some discussion, research, planning, so that it becomes a revolutionary traditional education base for the establishment of the descendants to review the revolutionary history, look forward to the revolutionary pioneers in the park, but also embodies the "human-centered cemetery culture under the root of the directory of the humanities commemoration of the park's development goals.

4, good infrastructure projects, accelerate the construction speed of the cemetery

2004 cemetery construction of the second year, in the past year of long-term development, the cemetery to do the overall planning, increase infrastructure investment through the Agency's hard work of all the staff, the cemetery looks great improvement. Lasted four months, the investment × × × × one trillion yuan, × × × × cemetery situation, the ground survey and planning and design of the Architectural Design Institute [see × × × × city architectural design drawings × × × × No.], and the establishment of an area of × × × × classical style office building, business halls, reception halls and 20 offices. At the same time, between the access tomb main road and the park road hardening, Wufu Park, Liuhe Park, ? Seven Stars Park, Baxian Park park into the park primary road construction, steps road granite countertops with the appearance of paste × × × × meters, both to ensure the smooth customers of the park, but also play a role in the park landscaping, built-in columbarium wall × × M, repairs × Cubic Water Building, Building A pumping station 1; Temporary × × × meters; to help the bank; hardening of the cemetery road × × M. In short, the Agency's work in 2004 was a very heavy task, but all the Employee's active efforts to overcome all the difficulties, and strive to do a better job, and constantly summarize experience, and constantly improve the quality of the project, the plan to establish a basic on schedule to complete the tasks scheduled at the beginning of the year.

5 attach importance to improving the environment, accelerate the green building

Afforestation cemetery of the main supporting projects, will be built in the garden of the cemetery, the cemetery of the cemetery of the cemetery of the long-term development goals into the cemetery development plan, and is willing to invest the funds. Since 2003, × × × × local transplantation of a powerful batch of spruce, juniper, red maple, ornamental flowers, invested more than 300,000 cumulative planting of more than 30,000 trees. At present, the construction of graves, cemeteries on both sides of the main road green, and local green belts are formed. Our cemetery environmental protection principle is: building a green, but due to the lack of professional and technical force, combined with the transplantation of too many reasons, some overly hasty, landscaping the environment to cause greater loss of impact on the environment to achieve the goal of "along the garden" construction, 2005, will be the Ministry of the environment as the focus of the greening of the task of the Ministry of the larger amount of cemetery construction concepts due to the reasons for the less technical Weak closure

Greening planning should be advanced to the cemetery, in many ways to ask and efforts to improve the cemetery environment, and strive in the new year, so that the cemetery has a new look.

Six, increase sales efforts to promote the development of cemeteries

Commercial building by the company to determine the objectives, took a variety of measures, extensive publicity, improve service attitude, improve service quality, and strive to win the trust of customers, and gradually embarked on a standardized track of sales work. Mainly in three aspects: BR />

Improve service attitude, improve service quality, improve service functions, and strive to make customer satisfaction

Business unit is a direct window with the first contact with customers, directly related to the company's reliance on the overall image and interests. All staff are able to recognize that to develop into a modern advanced cemetery of all salesmen of the construction and modernization of the construction of quality management and quality, sincere service for every customer to provide warm, considerate service, can receive, patient, meticulous selection of the tomb positioning for every customer, the formalities. Continuously improve the level of service, moving customers to avoid unreasonable and dissatisfied customers, and strive to do everything for the customer with full enthusiasm and patience. In the past year there was no dispute with customers? , especially the shopkeeper ×××××× two comrades, treating customers with patience and meticulous, kind attitude, responsible for the company and customers, by many customers praise. In addition, in order to improve the function of the service, the new van, used to transport customers up the hill to visit the selected bit, the increase in the service, many customers have left a good reputation reflecting the graveyard humanized service to the ground, but also played a certain role in promoting the promotion of cemeteries.

2, improve procedures, sound documents, standardize the operation, and promote more comprehensive, more standardized management

Printing their own copies of the "Convention Sheet" 5000 copies of the printing triple "to a single grave in 3000 differentiated booking and payment of customers, the new publication of the given grave! Registration documents, the content is complete and clear at a glance, improving efficiency and meet regulatory requirements.

Performs strict procedures on the process of burial headstones of the deceased in order to collect evidence of detailed registration and scrutiny, basically incomplete, rather than burial. Print a variety of fonts inscriptions, and a uniform format, easier for customers to pick, customers do not understand the format of the inscriptions for two years of the burial of the deceased × × × × names, monuments × × × × × sets, there were no errors and blunders.

Actively publicize and expand the impact of the promotion of taste, promote sales

× salesman served since July, and hired x members after careful training exams, after several months of hard work, for the publicity of the cemetery, funeral reform, to promote the promotion of the city, the sales have played a role.

First of all, the cemetery's internal newspaper "× × × ×" at all levels and some units in the free distribution of newspapers to customers to let them understand the construction and development of the cemetery salesman's choice of point-tree publicity boards, and issued a "× × × × Newspaper" reports, publicity, side explanation! The side service, some publicity in the community or residential neighborhoods, some morning exercise points or senior citizen activities publicity, and so on. Everyone in the city limits of × × × know part of the salesman's propaganda, take a flexible approach, "× × × ×" reports carried out by the local publicity: go to kindergarten grandchildren waiting, the elderly more publicity bus by the way to publicize, so that many people know almost Yan'an × × ×, received a good publicity, advertising directly to the unit, the system. System, although the effect is less obvious, but try a variety of forms of publicity. Explore the experience. Fifth, after the introduction of the government's interim measures for funeral management salesman management, to promote funeral reform, the use of the opportunity to actively promote the government's policy, received a certain effect. 6 is a salesman's publicity, active access to the selection of gravesites fixed graves customer service, the door of the journey to the cemetery to explain the basis of the guiding signature to help pay for formalities older older active arm, sincere service to win the customer's satisfaction.

Seven strengthen the logistics management, played a safeguard role

Two years, financial management embarked on a standardized channel, in the case of a small staff, so that the sale of the year from January 1, reconciliation, infrastructure project-by-project accounting, individual bookkeeping accounted for family accounting, infrastructure materials clear and timely statements, on the same day, the same day of the sale of the money deposited in the bank charges in strict accordance with the Financial system, such speed capital turnover, strengthen the construction and management of cemeteries, play its due role since the establishment of the General Affairs Department in August at the same time, responsible for the procurement of all construction materials and household goods, *** 4 comrades of some of the main tasks, dutifully, both focusing on the quality and purchasing, and strict control of the price, and strive to reduce spending, strictly receiving storage for the company to save costs, plugging the Loopholes and promote management.

Since August, specializing in dealing with a series of new rules and regulations to assist the leadership of the company, improve in accordance with the archiving of the entire

Processing rules? Rules" of the collection of documents management office, sorting, filing, archiving, preserving your work, do all the documents by category, retain the number of cycles declared, will be saved after it is organized and easy to find. At the same time, in the reception of visitors, document drafting, printing, meeting arrangements, etc. have played a better logistical role.

A year later, all staff unity, *** with efforts, work closely together, the basic realization of the beginning of the year, greatly improving the quality of staff, the quality of service has improved significantly, in some areas to do better than in 2003 also appeared a lot of love and dedication, conscientious and prominent comrades in the work of the business units, such as x x x x, the General Affairs Department of the Ministry of greening education department of the Ministry of Education, x x x, the Ministry of Engineering × × × × dedicated, conscientious and responsible, meticulous, and some of the future insist on working with illness, like outside the image of some customers things to do one to two jobs, relying on a good reputation for the company. I hope that all employees, they work hard in the new year × × ×.

8, there are problems of inadequacy

Our contribution to the construction and development is in the early stages of development, there are not in line with the construction and development issues, there are some mistakes and shortcomings, mainly:

(a) due to the lack of professional knowledge, lack of experience, not enough learning, resulting in greater losses in the process of drilling wells, water and landscaping transplantation of trees (seedlings), although the objective causes, but the subjective causes. There are objective reasons, but subjective enough sense of responsibility is also an important reason. For this reason, we must learn from experience and prevent the recurrence of similar problems.

(B) of the service system is still imperfect, the existing services can not meet the needs of customers, therefore, in the new year, efforts to improve the organization, additional services, try to meet the needs of customers.

(c) low sales failed to reach the normal calculation of the proportion does not meet the speed of construction, do not stop this confusion buried in mass graves our publicity is not in place, there is also an inevitable relationship between the part of the sales staff to work on the initiative is not enough, you can not complete the task on a monthly basis, affecting the progress of the sales next year must be improved in order to further improve the sales of graveyard trotting.

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(d) security awareness is not yet in place, the first maintenance workers to put the shore of the leg accidentally injured; graveyard water grills and shelves accessories stolen, the tomb in the caused by a certain economic loss. ?2005 must

(V) × × × × work team based on the contracting contract engineering contracting team signed a labor agreement, but with a variety of safety in the first place, strict responsibility, layers of responsibility to ensure safety. At the end of the final end of the project, the outstanding portion of the construction team or not settled, in accordance with the contract signed at the beginning of this year when the settlement, and added a lot of unnecessary trouble, we should be a warning to avoid problems due to labor and so on, affecting the progress of the project in 2005, the establishment and improvement of the employment system.

(F) enterprise management, although greatly improved, but the advanced foreign cemeteries have a big gap to be further improved continuously, otherwise, "Eleventh Five-Year" cemetery is more difficult to achieve.

In short, all employees in 2004 and achieved good results. Faster in the new year, we need to take the government in order to consolidate the achievements made, correct the mistakes, and invigorate the spirit, and intensify efforts along the garden burial diversification, the art of design, modern management of humanized service "direction, so that the cemetery's environment.