Operations and maintenance engineer work plan example

1, MAN maintenance construction

1), in the correct leadership of the branch and the relevant departments of the strong support, the operation and maintenance of the Department of the hard work of all staff. MAN maintenance as of November, the Department of Operations and Maintenance *** to deal with user failures non-electronic dispatch telephone repair 518 times, electronic dispatch 3687 times, the installation of 1869 users, relocation of 288 users, panning users 147 households, the opening of the vice users 152 households, improve the quality of the network coverage, and more powerfully enhance the competitiveness of the market.

2), the new district network new construction projects to establish seven, the implementation of seven and other optical nodes such as several network coverage area, to promote the development of business and business income increase.

3),Completion of the completion of the metropolitan area network completed pipeline built 4.98 kilometers and supporting facilities.

4), the Department of Operations and Maintenance must be timely and carefully reported the month's "network maintenance monthly statement", "security risks monthly statement", "e-dispatch weekly and monthly statements", "new installation of the user's monthly statement" of the work.

2, network optimization construction

Operation and Maintenance Department in the branch under the direct guidance of the leadership of the real-time urban network optimization is not complete regional locations for uninterrupted network optimization and line transformation work.

3, township network construction

1), according to the province, the local company and the county branch arrangement, in the branch leadership personally led by the beginning of the year in the county under the jurisdiction of the township network of digital television before the whole transfer of planning and design.

2) In 20xx, the county's 20 townships under the jurisdiction of the 16 townships of the network optimization and transformation and 1 township network of the new work.

3), the county and township network township cable TV subscribers to the entire transfer of 3540 households, the township cable TV subscribers 1629 newly installed. The county township cable digital TV users totaled 5169.

Second, strengthen technical training, improve the quality of the team

Operation and Maintenance Department to undertake the branch of the main team of engineering and construction, in the face of engineering and construction, network security, trunk safety important tasks to be completed in a short period of time in a high quality and quantity, whether it is the organization of the work, or the technical work there are more difficult problems. To this end, the branch to carry out technical training as an important measure to ensure the quality of the project, the progress of the important measures to grasp, take the way to go out and come in, not only repeatedly sent employees to participate in the province, the company held training and learning, often use the department meeting time to organize the operation and maintenance of personnel to focus on learning and training, but also with neighboring sister companies for face-to-face experience and technology exchanges to improve the skills of the maintenance staff.

Three problems and deficiencies

1, the current operation and maintenance of the Department as a whole to strengthen the ideological understanding, improve efficiency, enhance the level of service.

2, pay special attention to production safety, good network trunk inspection work.

3, the Department of Operations and Maintenance of the current extreme lack of new technologies, new businesses, cutting-edge talent, for the next digital two-way network, data and other new businesses, to strengthen the ability to undertake new maintenance tasks technology training and business learning.

4, strengthen the management of operation and maintenance documents to improve the quality of maintenance. Do a good job each month must be timely and carefully reported to the various types of reports.

5, with the further expansion of the urban network, the transportation problem is not much constraints on the Operations and Maintenance Department's rapid response mechanism.

Four, 20 ** work plan

1, continue to grasp the network maintenance quality management and technology maintenance level, improve the quality of network operation

2, continue to grasp, grasp the province of one or two trunk line inspection work.

3, actively cooperate with the preparation of the start of construction and other work tasks of the metropolitan area network, local transmission network, urban pipelines and township network construction services.

4, according to the plan to do a good job in the network of new, cell new project and construction and completion and acceptance of the work.

5, the implementation of the Department of Operations and Maintenance of the management system, a clear target management, rationalize the workflow, improve work efficiency, enhance the level of service.

6, improve the production safety system, improve production safety.

quietly, 20xx year has come to an end, this year, in the departmental leadership and colleagues' understanding of support, care and help, I successfully passed the important moment in life, as scheduled maternity leave, special thanks to all of you in the work life on the care given! Now the work of the year is summarized as follows.

First, the network of ideological work

1. Launched a new version of the school's official WeChat public platform operation, further enhance the platform's service performance and user experience.

The new version of the WeChat public number service menu adopts the modular display of the main screen, concise and clear, easy to operate, and greatly enhance the user experience. The new version of WeChat public number settled on campus server, a card inquiry, financial inquiry, teachers and students e-line, orientation system and other service menus for real-name authentication, the security of the platform is greatly enhanced. Various problems occurred during the trial operation, such as individual columns of automatic capture time interval is too long, real-name binding regular unbinding, financial inquiries salary details do not show, employment express information source adjustment, wonderful activities column expired activities do not show dozens of details of the problem has been improved, the user experience is further enhanced.

The new version of WeChat public number set up 21 service items, on the basis of retaining the original 14 service items, 7 new service menus, to further enhance the service performance. Notices and announcements (teacher version, student version) a card inquiry, financial inquiries, teachers and students e-line, orientation system, intelligent Q&A and other seven new service menu, plus the original shuttle bus query, the school calendar query, exciting activities, employment express and other projects, basically covering all aspects of the learning and working life of the teachers and students, the school teachers and students of a one-stop service goal basically reached.

2. Strengthen the research and development of original campus network cultural works (products), active campus network cultural atmosphere.

Over the past year, the student team has led the research and development of original campus cultural works. *** counted 42 times, pushing 157 pieces of graphic information, including 25 issues of "Xiao Bai said things", "I want to say" 14 issues, "Comic" 27 issues, "mine adults a day" 3 issues. Among them, the micro-video "mine adults of the day: the mine of the moncler doudoune moncler pas cher" clicks more than 9,100 people, the number of likes 114 people, the response is good, "****" Sohu news client for the topic of push. The ramblings of "*****" were featured by Xuzhou TV and Metropolitan Morning Post, attracting widespread attention. In the "WeChat Public Number Ranking (4.5-4.11) of National Ordinary Colleges and Universities" released by China Youth Daily's WeChat public platform, our official WeChat (service number) "XXXX University" WeChat was ranked as one of the most influential WeChat Public Number Rankings in the country. The university's official WeChat (service number) "XXXX University" WeChat ranked 21st in the "TOP 100 list of general university WeChat public number comprehensive influence", and the two graphic messages were ranked 19th and 80th in the "TOP 100 list of national general university article reading volume in a single week", and the overall ranking in Jiangsu universities ranked second.

Designed and produced the official WeChat image logo with "Xiaobai" as the spokesperson, and produced the campus original network culture work albums: "Xiaobai said things", "I want to say", "talk". Produced the official WeChat brand image products: portable glass cups, Xiaobai image card holder, commemorative postcards.

3. Utilizing the official WeChat platform to carry out online and offline interactions, and building the official WeChat activity brand by heart.

Carefully planned to carry out the official WeChat public platform released 1 anniversary and the 106th anniversary of the school celebration series of activities. The activities take the form of online lottery, offline prize redemption, *** counting the distribution of various types of prizes nearly 3,000, during the activities, the total number of users of the platform grew from 14,563 to 19,467, an increase of 4,904 people, the official WeChat visibility and influence of the progress of the improvement of the first. Organize and carry out the reading festival celebrity lectures (Peking University Professor Zhang Yiwu, writer Ye Xin) to grab tickets to experience interactive activities. more than 700 people participated in the ticket-grabbing activities, the activity increased powder more than 200 times, the effect is good. And every year, Halloween, Christmas Eve and other activities are thousands of students enrolled, the official WeChat activities brand effect gradually highlighted.

4. To promote the school new media operation work team connotation construction.

I focus on the new media operation in the thinking and accumulation, the first half of the invitation for the four colleges of information and communication center backbone of the letter of electricity, foreign languages, art, literature and law to do the title of the college WeChat public platform operation practices, the college of the new media work on the exchange of guidance. The counselors went to the Shanghai Open University to attend the spring training course of network literacy for counselors of universities outside Shanghai to improve the level of network public opinion guidance and control of the new media work team.

5. Opened XXXX University "headline number", expanding the network of political platform.

In the first half of the year, we contacted the operator of "Today's Headlines", researched in detail about the information of colleges and universities stationed in the headlines, and opened the "Headlines" of XXXX University. Organize the new media center related personnel to push the news.

Second, regular publicity management

1. Do a good job of window publicity theme planning and January evaluation and window repair work. 20xx, the organization of all colleges and universities to display the publicity window 9 period, *** counted the release of the window 28 selected topics. Doing a good job of departmental publicity window theme planning and picture subscription, the year *** update 12 issues of publicity window, the content is comprehensive, innovative, detailed explanations, by the students like. Damage to the department and the colleges publicity window for a comprehensive repair and replacement.

2. Adhere to do a good job of updating and maintaining the reading board in the public teaching area, the school bus stop window. The newspaper is updated on time every day, replacing nearly 2,000 issues of newspapers throughout the year. The public teaching area reading board locks, magnets, etc. were completely replaced.

3. Do a good job of maintaining outdoor publicity positions during sensitive dates and major events. Focused on the "****" node outdoor bulletin boards, publicity windows and other outdoor publicity position maintenance, to ensure that the campus outdoor publicity pure and orderly.

Third, innovation

1. Drafted the "XXXX University WeChat public platform management approach". For the university at all levels of WeChat public platform registration, filing, construction and so on to put forward principled views, the university WeChat public platform management further standardization, order.

2. The results of the university's "Salute to Chinese Excellent Traditional Culture" activity, "Singing, Reading and Writing, Inheriting the Classics," were reported to the Ministry of Education, and were recognized as the national university characteristics of the display project. The relevant results were selected by the Ministry of Education in 20xx "respect for Chinese traditional culture" series of activities in the compilation of results of demonstration projects.

Time passes, between the snap of the fingers, xx year quietly, since xx March just entered the company, I was the first time to contact the company, contact with the communications industry, contact with the company's network management and maintenance. Although with my specialty and skills are consistent, the following is my year-end summary.

But all the actual experience is the first time, so I do not have any preparation, the same also dispel any concerns, life is like this, all is to start from the first time, no contact, dry and not terrible, the leadership gave me the opportunity to let me have a try, a platform to show their own, then I will be more times the effort to do a good job is the biggest reward. And is also a confirmation of their own. After a period of work and unfamiliar environment, concentrate on business knowledge, and strive to improve theoretical knowledge and business level. Compliance with the law, down-to-earth work seriously to complete the leadership of the work assigned to the task, so that they gradually integrated and adapted to the new work environment.

Just started to take over the work of the time, found that most of the company's work computers are not installed security software and upgrade system patches; employees to install the system and application software at will, resulting in the company's local area network virus potential serious, unstable work and system crash, the work order has been disrupted, the employees are not strict requirements for their own work time to talk about *****, etc.; for this reason, the company and the individual work is often affected, the work efficiency is reduced. affected, the work efficiency is reduced. For this situation, I have taken the following measures:

1, first of all, the company's employees to carry out a basic knowledge training, so that employees understand the correct use of computers, virus prevention, backup of important documents. This greatly improves the employee's proficiency in the use of computers.

2, first restore good order. Computer use such as found fault and need to change the settings, must first report the company's operations and maintenance personnel, by specialists to carry out professional and targeted operations, individuals can not change the private, so as to avoid the blind operation of human beings to make a computer failure affects the entire LAN other work, so that the failure to expand, and prolonged the problem-solving cycle.

3, so that employees use a unified, security-tested system and application software, installation, set up a unified antivirus software, firewalls and other security protection software, and through the efforts of the practice, and in each machine set up an automatic system patch upgrades and regular checking and killing rules.

Path transfer backups are performed for personal critical data materials and emails to keep these data away from dangerous failure points and avoid serious consequences of accidental loss. The operating system is routinely backed up on a regular basis to facilitate restoration afterward.

By the end of 20XX, XX Ltd. in the xx company's operation and maintenance of another year of time. In this one-year operation and maintenance work, xxxx business rapid development, the number of equipment continues to increase, the technical level of personnel and business knowledge has been significantly improved. Our team's technical level and management experience has also improved essentially.

A careful and meticulous completion of the planned daily operation and maintenance work: strict quality; service first; strict requirements; leading technology.

1. The leaders of the Ministry of Information Technology gave high hopes to our operation and maintenance work at the initial stage of the operation and maintenance work, and put forward the policy of seriously improving the service level. We are in the service process in strict accordance with this requirement, in order to protect the development of xxxx, responsible for the user's spirit, the "strict quality, service first" principle throughout the various aspects of daily work. So that the operation and maintenance period in the process of customer satisfaction has improved significantly, many times the user's recognition.

2. For the work of the Ministry of Information Technology put forward new requirements, new programs, we timely and corresponding cooperation, in line with the principle of "strict requirements" for the requirements of scientific analysis and research, timely and complete and thorough solutions, and proposed to ask the user to try or test after implementation. This is a powerful guarantee of the timely effectiveness of the operation and maintenance work.

For improving the technical level of service operations, in accordance with the unified planning of the Ministry of Information Technology, on time to complete a series of established training programs. In accordance with the principle of "technology leadership", through technical training to improve the level of business and troubleshooting efficiency; through the development of effective security mechanisms and training to improve the xxxx information outsourcing personnel security mechanisms; through the confidentiality system training to enable operation and maintenance personnel to establish consciously safeguard the xxxx information security awareness; through customer service awareness training to enhance the xxxx information security awareness; through the xxxx information security awareness. Through the customer service awareness training to improve customer satisfaction.

Second, the absorption of advanced experience, quality and quantity of the completion of the operation and maintenance of the various tasks: operation and maintenance period hosts, servers, networks and desktops have not occurred serious accidents in the production of security, for a number of potential threats are also in the information technology department under the instructions of the prudent and thorough completion of the rectification work. Using advanced technology and experience to improve labor efficiency and the quality of operation and maintenance work:

1. Using advanced operation and maintenance tools to improve labor efficiency. Through the monitoring software to keep the information timely and controllable at any time, once the problem occurs can be quickly located and repaired.

2. After the guidance of the Information Technology Department, we have adopted a large number of WEB2.0 technology in the operation and maintenance work. This allows us to efficiently complete the operation and maintenance work, and save a lot of money for xxxx.

3. In the process of work, pay attention to new technologies and new methods of learning and collecting, for the success of the operation and maintenance work in a timely manner to organize and submit to the Ministry of Information Technology. After five years of maintenance work stored a large amount of knowledge base information.

Three, to adapt to the needs of the task, timely resolution of problems encountered in the operation and maintenance process:

1. In the operation and maintenance process encountered in the unexpected problem of timely communication with the information technology department related personnel, the handling of emergencies in accordance with the "Emergency Preparedness Plan" to deal with the counterparts. In the holiday arrangements for the main personnel on duty and preparedness, to ensure that 24 hours can be timely corresponding.

2. In the process of operation and maintenance work, actively assist in the implementation of new equipment, access to the information technology department of the affirmative; in the arrival, acceptance, integration program and installation and commissioning process to provide full protection; for data migration, backup, each person in accordance with their responsibilities, after the development of a detailed plan, approved by the Ministry of Information Technology in strict accordance with the implementation of the program;

3. In conjunction with some of the company's major activities, events, in order to cope with the information technology department staff shortage. On the one hand, we do a good job of operation and maintenance work, on the other hand, send some or all of the staff to assist the Ministry of Information Technology's work to make up for the lack of manpower;

4. For the upgrading of the server room to actively cooperate with the process of the whole process of sending staff to supervise the construction process, and timely issuance of a variety of construction programs and design information. After the completion of the construction of the timely improvement of all kinds of charts change, identification.

5. With the administrative department to do a good job of asset management, for the asset management system to send special personnel to participate in the study, and the backup, upgrade program in time to put forward their own suggestions; for the office of the initiative put forward by the energy-saving initiatives to respond positively, and take the initiative to take measures to avoid the waste of energy and materials; many times to cooperate with the Office of the assets of the statistics, inspections, registration work.

Four, seriously complete the operation and maintenance work in the report, summarize and knowledge accumulation work:

1. "Knowledge base" through the successive 2 years of finishing has formed into a system of complete operation and maintenance of knowledge of the whole set to facilitate all kinds of personnel through the management of the rights to find the required information at any time operation and maintenance, in order to improve the efficiency of operation and maintenance work to provide the Basic protection 2017 year-end summary of operations and maintenance engineers 2017 year-end summary of operations and maintenance engineers.

2. Daily reports:**** submitted 309 copies of the "Operations and Maintenance Daily Report", 52 copies of the "Operations and Maintenance Weekly Report", 52 copies of the "Weekly Report on Server Room Temperature", 12 copies of the "Operations and Maintenance Monthly Report", one copy of the "Operations and Maintenance Semi-annual Report", one copy of the "Operations and Maintenance Yearly Report", 1,914 copies of the "Desktop Work Record Sheet", and 12 copies of the "Tape Access Record Sheet".

3. Work reports: 70 copies of Change Report, 5 copies of Failure Report, Report on Data Security and Confidentiality Measures, 2 copies of Holiday Duty Sheet, and 1 copy of Overtime Sheet. Another: "Disk Space Usage Report" and other occasional reports;

4. Charts: "Circuit Power Topology Diagram", "Server Room and Rack Layout Diagram", "Network Topology Diagram", "SAN Environment Topology Diagram", "Telephone Distribution Frame Correspondence Diagram", "ip and workstation, telephone statistics", "Information System for Outsourced Personnel Registration Forms" and so on.

5. Other reports: "outsourcing personnel information security management recommendations", "file server use management recommendations" and so on.

Through the above work and measures, our company successfully completed the operation and maintenance tasks of the current period of xxxx, which fundamentally meets the requirements of equipment operation and maintenance. The successful completion of the task depends on the correct leadership of the Ministry of Information Technology and vigorously assist; rely on the healthy development of the xxxx good situation; benefit from the two sides of the long-term formation of trust and tacit understanding.

A year's time passed quickly, here to the leaders of the application for renewal of the contract for a new year of operation and maintenance. And, during the new maintenance period, we will maintain all the terms of the previous year's contract, and keep the original operation and maintenance price unchanged. In the new operation and maintenance period, we will keep a cool head, continue to carry forward their own advantages, make up for the shortcomings, improve the level of service and level, under the guidance of the Ministry of Information, and the colleagues of all departments to unite and collaborate with each other, cooperate vigorously, hand in hand **** into the high standard of high quality to complete the operation and maintenance tasks. We hope that in the new operation and maintenance period can better cooperate with the work of the Ministry of Information Technology to complete the requirements and tasks of xxxx.

I carefully recommend