What does after-sales mean

After-sales refers to the after-sales service of goods or services, also known as customer service or support services. It is a series of services provided by merchants to protect the rights and satisfaction of consumers. Specifically as follows:

1, warranty service: the merchant promises to repair, replace or return the goods within a certain period of time, in order to ensure the quality and performance of goods.

2, technical support: merchants to provide technical guidance for the product, troubleshooting, software updates and other services to help consumers solve problems encountered in the use.

3, return and exchange services: merchants are committed to a certain period of time to accept the consumer's return and exchange applications, and in accordance with the relevant provisions of the processing, in order to protect the consumer's rights and interests of shopping.

4, complaint handling: merchants to provide complaint channels and the corresponding processing mechanism, timely resolution of consumer complaints and comments, in order to enhance consumer satisfaction and loyalty.

5, other services: merchants may also provide some additional services, such as free delivery, installation and commissioning, extended warranty period to meet the individual needs of consumers.

After-sales features:

1, personalized service: after-sales service needs to be based on different consumer demand and feedback to provide personalized services, including returns, maintenance, technical support and so on.

2, timely response: after-sales service needs to respond to consumer requests in a timely manner, as soon as possible to solve the problem, in order to enhance consumer satisfaction and loyalty.

3, professionalism: after-sales service needs to be handled by professional technicians to ensure service quality and safety.

4, long-term: after-sales service needs to be provided continuously over a long period of time to protect consumer rights and satisfaction.

5, multi-channel service: after-sales service needs to be provided through a variety of channels, such as telephone, e-mail, online customer service, in order to meet the different needs of consumers.