Shentong customer service telephone manual consultation

Shentong customer service telephone manual consultation The national unified customer service hotline is 4008895543.

Shentong Express brand was founded in 1993. The company is committed to the construction and development of national brands, constantly improving the three-dimensional operation system of terminal network, transit transportation network and information network, based on the traditional express delivery business, fully entering the field of e-commerce, and promoting the development of China express delivery industry with professional services and strict quality management.

After more than 20 years of development, Shentong Express has formed a perfect and smooth express network throughout the country. By the end of 2002 1 and 1, the company had more than 4,500 independent outlets and branches, more than 25,000 service outlets and stores, with more than 300,000 employees and nearly110,000 new jobs each year.

20 16 12.30, shentong express was listed on Shenzhen stock exchange. 2065438+In March 2009, Alibaba became a shareholder in Shentong Express.

Business of Shentong Company:

1. Pick up the express mail on behalf of the sender, pick it up at the designated place according to the sender's instructions, and deliver the service at the designated destination.

2. After arrival and payment, the express mail fee will be paid by the recipient. It must be a payment method that meets all the elements of the express mail and is confirmed by both the sender and the recipient.

3, insured, according to customer demand, in accordance with the provisions of the contract, the user pays a certain amount of insured fee, if lost or damaged during express transportation, Shentong Express will compensate according to the insured amount and terms.

4. Service Butler: Shentong Service Butler is a product that the marketing center provides personalized and customized active after-sales service with project management as the dimension.

5. Sign-in: At the request of the sender, after the express delivery is successful, the receipt or receipt that needs to be signed by the recipient will be returned to the sender. The business of signing and returning documents is mainly applicable to customers who need to exchange business documents and return documents between enterprises in the process of e-commerce.