How to innovate in hotel room service

Innovation in service means to improve the quality of new services and personalized services. Do not just look at the word innovation alone. Many people may want to say, innovation is not to push the new? Yes, it is to be new, but not to push the old. Because in our actual work, we still need systems and processes to implement our service work, we are now talking about innovation is actually in the service to add personalized.

To make everyone in the grasp of the total service standards on the basis of the creation of their own, unique personalized features of the service model, in the minds of guests to form their own special image.

1, ahead of the service: at any time according to the guest's situation, predict the guest's next demand, and the action of the service to do before the guest's request. Such as: the flexibility of opening the wine, send fruit and the flexibility of the bill, the flexibility of the guests to organize the luggage and so on.

2, strain service: the situation of the guests may change at any time, managers must provide timely service for the guests changed needs, and shall not blame the guests. Such as: the room because of the direction, facilities, security, noise and other issues of the reasons for the request to change rooms. Such as: the front lobby baggage handler for the guests to polish shoes, replace the belt and so on strain service.

3, emotional service: the guests are friends of the hotel, there are feelings between friends, the service can not just complete the technical operation, but must create a good mood for the guests to work hard to establish a good emotional relationship, and really turn the customer into a friend of the hotel.