What is the difference between Unified BCM cloud call center and traditional call center?

Traditional call center

The construction cost is extremely high, the cycle period is very long. In the customer service channel to do is also very single, not so perfect, for small business is okay, but for medium-sized enterprises can not solve its pain points. Functional complexity, so that the enterprise customer service to learn to spend the corresponding expensive costs. In the protection system is not very specialized, so the safety factor is large. This leads to poor stability, poor scalability, so that many medium-sized enterprises and large enterprises choose to refuse to use.

Unified BCinks Cloud Customer Service Center

Considering the above encountered problems, the Unified BCinks Cloud Customer Service Center breaks these traditional model points, thus enhancing these features and architecture for medium-sized enterprises or large enterprises pain points can also be broken. Short cycle time. Functional simplicity, but in the simplicity at the same time to achieve diversity. There is a professional technical support team service, and at the same time, it is escorted.