Traditional Culture Encyclopedia - Traditional stories - What are the characteristics of various sales channels? (For example, what kind of goods are suitable for group buying, etc. )
What are the characteristics of various sales channels? (For example, what kind of goods are suitable for group buying, etc. )
With the rapid development of the retail market under the market economy, although group purchase sales still occupy a considerable proportion of the total market circulation, because there is no fixed sales place and conventional sales methods, group purchase sales are usually regarded as a special and non-mainstream sales channel. The main "customers" of group purchase sales include enterprises, government agencies and other group purchases. What are the needs of group buying customers? Taking corporate customers as an example, there are mainly the following needs: 1, giving gifts to corporate customers. Gifts have different uses and grades, but they generally need special customization. Simple customization only needs the name or logo of the enterprise, and the requirements and costs of complex customization will be high; 2. Used for employee welfare; 3. Daily office supplies operated by enterprises; 4. Fixed assets such as production equipment and office furniture purchased in bulk; 5. promotional gifts. The biggest advantage of group purchase sales for buyers lies in the large number of buyers, which is equivalent to retail VIP customers. The corresponding buyers can also put forward more requirements: for example, the purchase price is cheap and the purchase is convenient; Products can be specially customized; Group buying service is more thoughtful and timely. Key points of group purchase channel management: 1. Customer database is established. Customers who buy and sell are different from retail customers, so customer relationship management is very important. Enterprises should establish a detailed customer database to understand the personalized needs of existing customers and maintain customer loyalty. At the same time, we should constantly look for potential customers in various ways to expand the number and contribution of customers. Metro's warehouse membership business model is actually a kind of group purchase sales, and limiting the scope of customers enables Metro to provide personalized group purchase services for its member customers. 2. Continue to communicate with customers. Enterprises can continue to communicate with customers by mailing materials, visiting key customers, carrying out public relations activities, corporate websites, media advertisements, etc. Retail enterprises can also make full use of the display function of terminal stores to provide support for group purchase and sales. When customers can often receive information from enterprises and receive meticulous service from enterprises, customer loyalty will be continuously enhanced.
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