Guidelines for social workers to work in villages and families

Guidelines for social workers to work in villages and families

Living in the village is one of the jobs of social workers. The following are some work guidelines for social workers in their first month in the village (residence), hoping to help everyone!

First, settle down.

When social workers arrive in a new community and face unfamiliar clients and a brand-new team, they can try to make these preparations at the first stage of their stay in the village, so that they and the team can quickly settle down and start working.

(1) Personal physical and mental settlement:

1. Psychological settlement: positive and optimistic attitude towards life and work; Stimulate your curiosity about the community, ask more questions, listen more and think more, and mobilize your five senses to feel the community. In the face of villagers and team members, always remind yourself to communicate actively and share sincerely.

2. Physical settlement: settle in your own residence, solve your own personal needs, and quickly adapt to the living environment. Find your own relatively comfortable space (living space and office space, private space and public space, etc. ) at the social work station, and try to look at the relationship between yourself and the space of the social work station positively (for example, try to ask yourself how you feel at the social work station, whether you feel at ease; What action can be put in to do some debugging).

3. Spiritual settlement: Look back at your initial heart and try to talk to your expectations. What are my expectations? What was my original intention in choosing to be a social worker? What do I expect to happen in this new environment? Try to record the conversation (or in other comfortable ways) or share it with your partner.

4. Write a log. Try to keep a diary every day, record what you have seen, heard and asked, and write down your feelings in the village, as well as your thoughts and thoughts in the process of visiting the community and contacting the residents.

5. Share your feelings. Try to share the feelings in the daily work process within the team: the theme of sharing includes not only the collected information, but also the feelings and confusion of the staff themselves in this process.

(2) team settlement

1. Team members know each other and are familiar with each other; And try to reach a preliminary knowledge of * * * (* * knowledge includes the consciousness of * * * knowledge, and everyone, as a team, has expectations for the team and expectations for * * * with work and life; * * * Action knowledge, how to act together in the initial stage and walk in the community).

2. When entering the village residence, the team can first dock with the village committee/neighborhood committee or the corresponding village residence docking person, and tell them when to start moving in, so as to win support from other parties, such as whether they can join the village residence together, introduce the basic situation of the village residence, and introduce key people in the village. After the resident team is stationed, the team will jointly organize a social work station to solve the basic needs of team members' work and life; And walk the community with local docking people (general village committees/neighborhood committees/full-time and part-time actors), or you can walk the "community walk" by yourself (or by players familiar with the situation of village residence) to get a preliminary understanding of the basic situation of the community and have a preliminary understanding of village residence.

3. Team get-together, gather team knowledge and do a good job in team building. Team members hold team meetings from time to time, and initially reach internal agreements/regulations, such as the basic division of labor within the team, and choose temporary leaders to be responsible for convening team meetings and leading the team to act together; The division of labor and cooperation in logistics, how to settle down the team's food and shelter in life, in the face of some inadaptability that may occur in life, such as poor living/office conditions and unsuitable living habits, the team needs to create opportunities for everyone to express their imagination about the same living and working conditions and jointly take some actions to improve/promote the quality of life and work of the team. The team will make an action plan and share it in time after the action. The theme of the team meeting can be discussed from these aspects: first, the understanding level, to understand everyone's expectations of the team and the work in the village; Second, at the action level, make the team's action plan; In the action, the team supports and encourages each other, shares the feelings in the action, and faces and solves the difficulties encountered in the action; Third, in terms of teams, the division of labor between team life and work and other "agreements" have been initially formed; Fourth, promote the relationship between team members and share personal life/work experience.

These processes are the running-in process of team members. Team members need to face challenges with others, seek solutions, trust each other and communicate sincerely with each other with a positive and open mind. This process we have experienced together is also a process of team growth together.

A stable team is how team members relate to each other and how team members take some actions from the personal level to promote the formation of a good team.

Second, the establishment of community relations.

For social workers, building relationships with the public and their communities is a good start. All social workers should have a good plan or process to determine their relationship with the community and establish basic trust. There are two main types of relationships that need to be established in the process of entering the village (residence). One is the trust relationship with ordinary villagers (residents), and the other is the trust relationship with local governments, village committees, schools, villagers' organizations, community leaders and other community organizations and influential figures.

To establish all relations, the most basic thing is to know and determine one's own role, that is, to know and spread "double hundred social workers". Secondly, the attitude of "initiative" and devotion. Achieve "five goals" (heart, mouth, hands, eyes and feet) and "three similarities" (eating together, living together and working together) and join a community.

There is no fixed standard for social workers to integrate into the community and establish a good trust relationship with villagers/residents. However, the following methods can be used for reference:

Community walking and general conversation. Through the community tour, I got to know the village/residents, visited every corner of the community through the community tour, and had a general conversation with the village/residents through the community tour. Social workers living in villages can walk through the streets, go deep into fields, shops, public places and other places where villages/residents gather, observe and record the living conditions of villages/residents, such as which places are public places in the community? Where do villages/residents like to gather? Who are gathered in these places? What do people usually do when they get together? What is everyone talking about? Through general conversation, casual conversation with the village/residents, and chatting at home, these ways can bring the relationship closer and eliminate the sense of distance between the two sides. At the initial stage of residency, the resident/resident social workers actively and systematically entered the community and contacted people in the community; In the process of community trip, take the initiative to "strike up a conversation" with the villagers/residents, start a general talk, try to pull a family and start from the points they are interested in.

Home visit. Only when they enter the family can social workers deeply observe the daily life of the village/residents and get in close contact with the clients. You can start with a general conversation, and then go deeper and deeper, and conduct in-depth interviews with villages/residents. In the early stage, social workers made friends with more villages/residents under the leadership of village committees/local matchmakers/key people in the community/team members familiar with the community situation, or under the leadership of villagers who made friends in the community, and conducted on-site chats/interviews.

Visit key people in the village. Village/residential cadres, community elders, economic elites and religious leaders are all key figures in village residence. Social workers in the village should be good at establishing good relations with them and winning their support. But at the same time, we should also pay attention to the power relationship in the relationship.

Participate in recreational activities of villages/residents. Establish a preliminary relationship with the village/residents through specific activities, such as participating in cultural and recreational activities of the village/residents together, such as square dancing, playing chess with the elderly and playing games with children.

In the process of integrating into the community and establishing relations with residents, the first step is to chat with the village/residents, open the topic and eliminate the vigilance of the village/residents. Here are some ways to chat/interview with villages/residents for your reference: 1. Say something you think they might be interested in; 2. According to the surrounding environment (or indoor or outdoor), find a topic to trigger a topic; 3. Communicate with them at their level, make them "understand" and arouse their continuous response; 4. Appropriate questions and inquiries, rather than purposeful information-gathering questions; 5. Know when to listen and when to speak, and don't interrupt in a hurry; 6. Say only one thing at a time; 7. Let them talk; 8. Perceive their feelings and respond appropriately through words, actions and expressions; 9. Make them feel that you are listening to them carefully; Let them know that they are important to you and this community; 10. Open questions make them talk more and make them think; 1 1. affirm and praise them; 12. Avoid arguing with them; 13. Listen more and talk less; 14. Don't make promises that you can't make; 15. If you don't know the answer, express it honestly or tell them the result later. When chatting/interviewing with villagers/residents, be sincere to yourself and to each other. On the one hand, sincerity means being loyal to yourself and knowing yourself; When you are asking questions or initiating a topic, you can feel that you really want to know, instead of simply interviewing/chatting for "data collection" to express your curiosity and concern about the topic; On the other hand, respect each other, learn to listen, affirm and respond appropriately, and don't rush to interrupt, argue or jump to judgment; Let the other person feel that you are listening to him. The resident staff should get along with the village/residents sincerely, enthusiastically and respectfully.

For ordinary villagers (people), it is suggested that social workers visit about 80% of the villagers (residents) in the first month of the resident stage. It can take many forms, such as street contact, household communication, participation in village activities, etc. In view of the relationship between community organizations, it is suggested to systematically count the formal and informal organizations and influential people related to the community, and establish basic understanding and mutual trust through planned visits.

When visiting villagers, make necessary records according to the understanding and interview process.

Three, the basic situation of the community report and community map

Familiarity and understanding of the community is the foundation of the work. It is suggested that social workers complete a report on the basic situation of the community in the first month from the following aspects and draw a community map by hand.

1. Background information

2. Characteristics and lifestyle of community residents

3. Community units, organizations and power analysis

4. Community needs and problems

5. Community resources

6. Suggestions on possible intervention directions

Please refer to the reference report and community map provided by the Project Office for details.

Fourth, team building.

The resident team needs to work and live together in the village. Whether the members of the team can adapt as soon as possible, and whether the members can unify their knowledge and run-in well in the team relationship has an important influence on whether they can work and live together in the future. It is suggested that the resident team should carry out the following team building work in the first month:

1. Team * * * has worked out this month's action plan.

2. Initially determine the team division of labor and responsibilities. Including selecting temporary team leaders and defining their responsibilities. At the beginning, it is suggested that the team should not assign the work to a specific person for the time being (that is, who will be responsible for completing the work), make an action schedule through consultation, and then work together. The work progress is followed up by the temporary person in charge/regional center.

3. Make a preliminary working mechanism of the team (it is recommended that the team run in for a period of time). For example, the meeting/communication mechanism (expectations of how the regional center communicates with the resident, whether regular meetings, work summary meetings, work planning meetings or work progress meetings are needed, etc.). ), financial mechanism and other mechanisms.

4. Team meeting: It is suggested that at the beginning of the team, the team should meet irregularly, get together more and communicate more. At this stage: the goal of team gathering is to promote the cohesion of the team and adapt to the working style of the team; Hold the team steady. Make team meeting minutes and invite regional center team/part-time actors to participate in some meetings/actions.

How do verbs (short for verb) introduce themselves to villages/residents?

In view of the different situations in different places, villages/residents have different understandings of social workers. When visiting communities and interviewing residents, resident teams need to introduce their identities flexibly.

On the one hand, the introduction of social worker identity is a process for community people to deepen their understanding of social workers, on the other hand, it is also a process for social workers to enter/contact villages/residents. In the process of contact with community residents, it will definitely involve the introduction of identity, such as "who are you (resident social worker) and in what capacity do you introduce yourself?" Are you sent by the Civil Affairs Bureau? Or a government official? Still a volunteer? " "What is a social worker?" What are you doing here? .

When social workers introduce themselves, they usually identify themselves with the village/residents through active identification/indirect (others) introduction. The following methods are for reference:

1. The civil affairs department will give each resident social worker a famous brand.

2. Invite village cadres/people familiar with social workers to lead them into the home/visit the community and be introduced by others.

3. Do a good job of publicity in the community, use posters or post "Hundred Flowers" in the village/community, and publicize that social workers live in the village/community. For example, through the village committees/neighborhood committees in public places in the community, the public can be informed of the problem of "letting a hundred flowers blossom" and the development of social work services in the village in the form of announcements, and even a list of social workers in the village can be posted, and then the public can be informed of the services provided by social workers in the village.

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