In the courier industry, is collection or delivery important?

Courier, also known as express or express transportation, is a form of logistics. With traditional logistics is different: the core elements of logistics is warehousing, transportation and packaging; and express is a door-to-door personalized lean logistics services, pay more attention to speed. Domestic pieces of the basic can be made to the invention of this day to, in the Pearl River Delta can even be the same day to pieces. In order to "fast", it must be comprehensive use of various modes of transportation (mainly aviation, with ground highway transit, delivery), supplemented by a network of regional institutions. Express mainly for the bulk of the single, which is characterized by relatively small items, more varieties, through the middle of the link is also more. In addition, the courier as a new sunrise industry, its development and expansion of the speed is very fast, resulting in a serious lag in management, the quality of practitioners is uneven; lost, wrong pieces, damaged pieces and other cases are common. This greatly affects the reputation and image of the courier business, so courier companies must carry out information technology construction to carry out comprehensive management and monitoring of the business. Courier industry is now entering the warring states era of the rise and rise, the lords and vassals. Particularly noteworthy is that after the WTO, foreign courier companies are allowed to operate domestic express business, which in turn gives the originally chaotic pattern of the courier industry has increased the variables. Courier industry is being divided, divided into the upstream wholesalers (with the main artery of the courier, that is, a huge transport, delivery network) and downstream retailers (only responsible for the agent to receive, or to undertake some of the work of dispatching), which is the watershed between the possession of a set of information technology system, the reason is very simple: if you are even agents of the accounts between the unclear, how to talk about expanding the scale? If you can not provide online POD information inquiry, how can customers be loyal to you? First, the courier industry information technology needs analysis 1, the dynamic nature of the business Each waybill, in its express the entire life cycle, the state of real-time changes. Starting from the receipt of the beginning of the transit N times, customs clearance, dispatch, back to the bill, collection and other processes. In addition may also be involved in damage, compensation and other links, so the dynamics of each waybill is the most basic and most important attribute. 2, the geographical distribution of the geographical distribution of the two meanings: one is the distribution of the user's geographical uncertainty, the second is the courier business structure itself in the country has many branches, with distributed characteristics. In fact, the courier company is using the distributed enterprise architecture to serve distributed customers. 3, the timeliness of the data Any state point of the express life cycle should be reflected in a timely manner to the headquarters. In this way, customers can query in a timely manner to where the express mail, the headquarters can also be real-time dynamic monitoring of the status of the express mail, found that the problem pieces, produce a variety of statistical reports. 4, the process of accurate and controllable In principle, the flow of express delivery of each link should be accurate records, so that the process control. 5, service friendliness, diversity Express is a service industry, so the full range of personalized customer service, friendly service is the most important, the service should be diversified: including telephone, fax, E-mail and other means to allow users to customize their services. 6, logistics, capital flow, control flow and the interdependence of information flow The generation of information flow is accompanied by the flow of the entire business process. Incomplete information flow will have a direct impact on the role of logistics and capital flow results, while the control flow is difficult to play a prior to the business, the role of control, not to achieve accurate management. Second, the express industry information technology status quo analysis Shenzhen Minsida Technology Co., Ltd. has specifically organized manpower, thousands of express enterprises conducted a telephone survey. We found that: Although the courier business on information technology needs are very strong, but because the courier industry itself started late in the country, the mature industry information products are few and far between, the information is incomplete, inaccurate and untimely has become an important bottleneck in the development of enterprises. Development stage of the courier industry information technology is mainly characterized by the following: 1, small and medium-sized courier agency enterprises (or freight forwarders). Their main business is to receive orders, is still mainly manual, part of the business volume is slightly larger enterprises with stand-alone EXCEL to the waybill entry, query, etc., and out of some simple statistical reports to reduce the workload. Some of the better-developed enterprises, they want to open a sub-point, expanding business, so the communication of information, **** enjoy immediately become a headache for the enterprise. 2, a large chain of enterprises. Mainly in two forms: self-built outlets and brand chain franchise approach. Of course, there are two ways of mixed operations. These enterprises rely on manual has been unable to operate. Therefore, they are generally in the headquarters have some recording orders, inquiries, financial modules, but most do not have a complete system to manage the sub-points, the information flow is also very imperfect, and most companies can not provide the POD information on the Internet query. 3, the courier business information technology construction generally have had a failure: most of them are because they can not find a professional courier software companies, so they have to recruit their own computer staff or find some stragglers for development. They generally have the following problems: there is no professional concept of software engineering; lack of vision and architectural design, heavy realization and light model; patch system, accustomed to an error in the basis of the continuous production of garbage. System development is driven by business people, and outsiders command insiders. With these problems, system development failure is inevitable. Third, the goal of information technology construction of express delivery enterprises to make full use of information technology to make full use of the latest achievements in the development of network technology (especially Internet technology). The establishment of a set of reasonable cost, flexible structure, good security, efficient information management system for express delivery services to achieve: