What are the gfd requirements for the service industry?

1. General requirements for waiter gfd:

Good looks and generous manners; Dignified and steady, neither humble nor supercilious;

Kindness and sincerity; Dress solemnly, neatly and simply;

Dress appropriately and make up lightly; Well-trained and well-behaved.

2. Appearance:

Clear expression, smiling, amiable, dignified and generous.

2. 1 Hair should be neatly combed, with no eyebrows in front and no collar at the back. Waiters are not allowed to keep sideburns or beards; If the waitress has long hair, she should roll it up with a uniform hair clip, do not put on thick hair oil, and the hairstyle is beautiful and generous;

2.2 According to the requirements of the hotel, don't wear necklaces, bracelets, rings, earrings and other valuable accessories to work;

2.3 Don't grow nails, apply nail polish and heavy makeup, and wear light makeup;

The waiter insisted on shaving every day.

3. Clothing:

3. 1 Wear the designated tooling, wash it, iron it, buckle it completely, and don't roll up your sleeves;

3.2 Ties and bow ties should be worn correctly; Wear the work number plate (on the left chest);

3.3 Shoes and socks should be neat and tidy. Wear the shoes designated by the hotel. The opening of socks should not be shorter than pants and skirt feet (flesh-colored stockings should be worn when wearing skirts);

4, personal hygiene:

4. 1 do "four diligence", that is, wash your hands and take a bath frequently; Regular haircut and shaving; Wash clothes frequently; Trim your nails frequently;

4.2 Don't eat raw onion, garlic and other foods with strong smell before class.

Attendants should check their gfd before going to work every day. Don't look in the mirror, put on makeup and comb your hair where there are guests in the restaurant. Tidy up your instruments and go to the designated workshop.

6. Standing service: Stand naturally and generously, with proper posture, correct posture, eyes looking straight up and smiling. The waitress put her hands under her navel and her right hand on her left hand, keeping the posture of providing service at any time. When the waiter stands, his feet are shoulder width apart, his left hand holds his right hand, and his back is below his waist. Don't put your hands around your waist and hold your chest. Don't lean on or help others when standing.

7. Walking: The steps should be light and steady, the stride should not be too big, it should be natural and natural, and the eyes should look straight at the front or guests. Don't receive guests in a hurry. When you have to surpass the guests because of work needs, you should apologize politely. When you meet the guests, you should nod your head and say some polite words, such as "good morning" and "hello". When walking in a hotel, it is usually on the right (don't walk in the middle), and try to keep a straight line when walking. In case of emergency, you can speed up the pace, but don't run in a hurry.

8, gestures: to do it, formal, decent, moderate, palm up. When playing posture, you must follow the requirements of the specification, fingers naturally close together, arms extended, palms up. Different gestures have different uses, such as "when you walk into a restaurant" with a curved arm and "when you show the way" with a straight arm. In the service, "please" is horizontal and "please sit down" is oblique.

9, the waiter should do "three light:

That is, speaking lightly, walking lightly and operating lightly. Pass tea, serve food, withdraw food,

Take it carefully when eating and move it in an orderly way; Don't open and close the door too hard, and always keep the restaurant quiet.

10, the waiter's behavior should be:

Don't whisper, tell others what to do, scratch your head, scratch your ears, etc. Behave properly in front of guests.

1 1. Waiters should achieve "five essentials" and "five don 'ts" when serving customers:

In other words, one should smile and be happy.

Give people a sense of intimacy; Don't appear cold and dull, give the guests a feeling of indifference and coldness; Third, treat guests with sincerity, be neither humble nor supercilious, and give people a sense of sincerity; Don't be afraid, just be Nuo Nuo, giving people a feeling of hypocrisy. Fourth, be calm and steady, giving people a feeling of being unhurried; Don't panic, give the guests a feeling of impatience. Fifth, look calm, relaxed and confident, giving people a sense of relief; Don't frown, give the guests a sense of weight.

12. Projects submitted during the service period:

You should stand, submit with both hands, and be humble. You shouldn't throw things or push things at guests casually.