Hairstylists must learn eloquence?

For a hair stylist, communication is as important as scissors! A successful hair stylist should not only be able to cut hair, but also have higher quality and

For a hair stylist, communication is as important as scissors! A successful hair stylist should not only be able to cut hair, but also have higher quality and broader vision, including interpersonal skills. The following is some information I have compiled for your reference.

: 3 points for attention

First: the needs of customers. It doesn't matter if the eloquence is not good, many customers still hate those technical personnel who can speak eloquently! The more thoroughly you know about the needs of customers, the stronger your interaction with customers will be and the better the effect will be. This involves your major. You just need to ask your major, make more preparations, figure out what questions to ask and how to ask them. When customers come, they will naturally be less nervous and speak more fluently.

On the other hand, you don't need to ask too many questions, such as "Where do you work", "How far is it from our shop", "Are you busy at work" and "How do you usually take care of your hair?" You just play a guiding role, so naturally you won't be nervous and won't be involved in the problem of poor eloquence. This is the so-called wisdom compensation. At the same time, after a long time, you can also accumulate some common sense about hair care. Say it from time to time to ensure that customers will like you very much.

Second, praising hairdressing is nothing more than the quality of hair, the length of hair and the skin color related to hair. A simple sentence: "Your hair is really good" "How long has your hair been so long" "Your hair color and skin color match well, and your face looks very white, which will make the guests happy for a long time, although it will not show up soon.

Finally, there are many kinds of technicians. From the customer's point of view, technology is the most important, and eloquence can't decide everything. I think you should have your own temperament and good eloquence. It seems that customers don't always like hot chat. You are polite. Excellent technology will leave a deeper impression on customers. Eloquence can be expressed slowly, and it is enough to express it correctly. Every guest has an exercise, smiles and praises every day. After a while, you will be surprised to find that great progress has been made.

: related reading

For a hair stylist, communication is as important as scissors! A successful hair stylist should not only be able to cut hair, but also have higher quality and broader vision, including interpersonal skills. Hairstylists must actively communicate with customers to understand your customers and their unique needs. Only in this way can customers become your friends and identify with your hair salon.

The competition between hair stylists is professional communication. Guests do their hair. If there is sufficient communication, even if your hairstyle is not perfect, guests will recognize you and ask you to do your hair next time. Lack of communication, no matter how good your creativity is, guests will not accept it, and even cry in front of the mirror. There is no way to become a repeat customer. Professional communication is not the usual "speaking well". Let guests know a kind of beauty, only relying on "you are beautiful" and "you are stylish" can't solve the problem. You should be good at sharing professional hairdressing and aesthetic knowledge with guests in popular language.

When every customer comes in, don't rush to wash her hair. Hairstylists are advised to spend at least 15 minutes on customer consultation. When the hair stylist's opinion and the customer's opinion can't reach an agreement, the hair stylist should stick to his professional vision and try to convince the customer to accept your design. Of course, this requires good communication skills. If we can't reach an understanding in the end, we should still respect the wishes of our customers.

When a stylist sees a client's hairstyle, never criticize the work of the client's original stylist. Instead, they should praise customers. For example, "your original hairstyle is well handled, and the feeling of curling is also very suitable for you." Unfortunately, the color of the hairstyle is dark, and there is no way to present the lines and softness of the hairstyle. As long as you adjust the color of your hairstyle slightly, you can add points to this hairstyle! "

This kind of communication with customers not only did not offend customers, but also gave customers advice. As a result, the customer will not be angry, but will be moved to say, "Good! I think it's weird, too, okay? Why didn't my former stylist advise me to dye my hair? I still wonder if he doesn't learn to dye his hair! I really didn't want to dye it before, but I wanted to dye it recently, but no one told me the difference between dyeing and not dyeing! "

When communicating with customers, hair stylists will listen carefully to what kind of hairstyles customers want to meet their needs. When customers' needs are not met, customers will naturally choose to leave! Therefore, when communicating with customers, designers should not set limits for themselves first, and analyze what they know that can help customers to be more beautiful, so that customers can understand that customers will decide when to do it and when to spend it. When designers are not setting limits for themselves, they can freely express their professional ideas and let customers understand what will be more beautiful. The more customers know their major, the more they trust designers, and they can tell whether designers are good or bad.

For a barber, it is very important to establish a good relationship with customers when communicating with them. Because hairdressers often rely on maintaining good customer relationships and expanding package business through customer word of mouth. Here are some tips for building a successful customer relationship.

When you notice a customer waiting, go to the reception desk to meet him in person.

Remember to sit down and chat for a few minutes before customers change clothes and wash their hair. This is an opportunity for you to get to know them. Although it is not absolutely accurate, at least we can get some enlightenment.

At this time, you can pay attention to: what kind of clothes does she wear? Traditional or trendy? Leisure or formal? This can reflect his work or personality.

Observe her hairstyle and ask her if she likes it now. What happened to the hair? If you see her dyed or permed recently, you can also confirm it. This is an opportunity to give her advice on how to trim your hair.

Tell customers the prices of various services or post the price list where customers can see it. Usually, customers will be embarrassed about the price of a service, so they would rather not do this service than ask about the price. Finally, be sure to let customers know that this is a two-way communication process. That is, you will clearly explain to them how you will trim their hair, and if they are not satisfied with your trimming, they will also ask you. This is a very important moment to make customers feel that you are interested in their needs and ideas and care about giving them a hairstyle that makes them happy.

Ask the customer whether to book the next service. Only when you are sure that the customers are satisfied will you let them leave the salon. Remember to give the customer a business card, especially to accompany the customer to the reception desk for the first service, and make sure that someone collects money there. Don't stop at the reception desk when customers pay, so they may think you are waiting for a tip and feel uncomfortable.

If the stylist and the client have different opinions, you should agree with him first, and then express your opinions skillfully. Never argue with customers. Summary When communicating with customers, the stylist summed it up in 45 words: smile more; Use more brains; Sweet mouth; Higher efficiency; Speak softly; Have a bigger stomach; The musical instrument is beautiful; Act quickly; The service is better.