Which expert can give my younger brother a comprehensive introduction to diplomacy ~ ~ ~

Personal image of diplomatic etiquette

Clothes. Receptionists should dress appropriately in official occasions, social occasions and leisure occasions, and they should not be stereotyped. On formal occasions, we should be solemn and conservative, dignified and generous, and strictly abide by tradition. Don't emphasize personality, be too fashionable and appear casual. It is best to wear a suit, skirt or uniform with dark wool. Jackets, jeans, sportswear, fitness pants, vests, shorts, sports shoes and sandals are not allowed. Clothes should not be too dirty, wrinkled, old, exposed, transparent, too big, too small or too tight. Social occasions mainly refer to banquets, dances, parties, parties and other social occasions. Clothing should highlight fashion personality, and you can wear fashion, formal dress or national costume. It is best not to wear uniforms or casual clothes. Dress comfortably and naturally for leisure occasions, and avoid sticking to form. On formal occasions, the receptionist should dress correctly and appropriately, all buttons should be fastened, sleeves or trousers corners should not be changed, too many things should not be put in pockets or trouser pockets, and the trademarks on clothes should be removed first. It's best to wear a white shirt, dark socks, black shoes, a tie and no or less sweaters under the suit. All clothes should be kept within three colors.

Make up. Make-up is an act of beautifying one's appearance and self-image by using beauty products. Requiring employees to make up is helpful to reflect the prohibition, unity and discipline of the unit and make its image more distinctive and distinctive. Employees are required to wear makeup to show respect for the people they associate with. Taking part in official activities without makeup will be interpreted as contempt or insult by the people you come into contact with. In official activities, employees are generally required to abide by the following rules on beauty issues: one of the rules is to use light makeup as the main work makeup. The main features of work makeup are simplicity, beauty, elegance and vivid three-dimensional sense. It is necessary to impress people without making yourself look full of powder. Generally speaking, it should be light and vivid. Rule two, excessive use of aromatic cosmetics should be avoided. It is generally believed that when you get along with people, the fragrance on your body can be smelled by the other party within one meter, which is not too much. If you can still smell your body three meters away, you must have used too much perfume. Rule number three, you should avoid putting on makeup or touching up makeup in public. Especially when doing this in public at work, it is not solemn, and it will also make people feel unprofessional and only treat themselves as "decorations" or "vases". In particular, ladies generally don't make up or touch up their makeup in front of the opposite sex. Rule four, we should avoid discussing makeup with others. Rule five, you should try to avoid incomplete makeup.

Appearance. The eyes are the windows to the soul. When communicating, it should be noted that the cumulative contact time between eyes and each other should reach 50-70% of the whole conversation process. Your eyes should not be dull, indifferent, peeping, looking around and blinking. Smiling is essential in reception activities. It's inappropriate to laugh. Your mouth is full of teeth. Proper make-up makes people radiant and energetic, but try not to show traces of modification, do not make up heavily, and do not make up in public, especially men. Don't be weird and avant-garde. The receptionist should wash her face regularly, maintain oral hygiene, manicure her nails every day, and don't grow a beard.

Behave yourself. Manner is a kind of "language" that can't speak, which truly reflects a person's quality, education and trust. The receptionist should stand loosely, stand tall and straight, stretch beautifully, be solemn and generous, be energetic, confident and positive, and don't be too casual. It is not enough to poke your neck, bend your shoulders, bend your legs, shake your feet or put your hands in your waist and pockets. Sit like a clock, don't lean forward, lean back, tilt or cross your legs. Walking like the wind, the gait should be coordinated, steady, relaxed and agile, avoiding internal and external splattering. You can't hunch over, shake your shoulders, twist your hips and look around. Don't monotonously repeat gestures. Greetings, greetings, farewell, cheers and applause should pay attention to the size, speed and time, and should not be excessive. In particular, don't scratch your scalp, pull out your ears, pick your nostrils, pick your teeth, bite your nails, dig your nose, rub dirt, yawn, manicure or rub your skirt in public. Avoid coughing, spitting and sneezing loudly, and don't face people directly. Greeting, bowing, introducing, sending and receiving things should be sincere, kind and careful.

speak Pay attention to language civilization, sincere tone, soft tone, moderate speech speed and clear articulation; Use honorifics and honorifics more, and use nicknames, posthumous title and nicknames less, and try not to call them by their first names; The content of the conversation should make the other party feel proud, happy, good at and interested, elegant, cheerful and relaxed, and should not involve the other party's own weaknesses and shortcomings, personal privacy, vulgarity, Machamp's confusion and gossip. Ask questions at the right time, talk more about everyone and talk less about yourself. You are not welcome to brag, talk endlessly, know everything, be mean in your language, complain to everyone, and be silent in your conversation. When you speak, you should be polite, listen attentively and answer questions. Don't interrupt others' conversation easily or walk away at will, and don't look tired, yawn and look at your watch. Men should not join the discussion in the ladies' circle, talk to the opposite sex briefly and humbly, argue moderately, and don't make jokes at will.

Hairdressing. Hairdressing generally refers to the care and modification of human hair. In general, people often observe a person from the beginning. Often leave a very deep impression on others. The basic requirements of hair care etiquette are: always keep healthy, beautiful, clean, refreshing, hygienic and neat. To truly meet the above requirements, we must take good care of ourselves in shampoo, comb and maintenance. Wash your hair, first, remove dirt, second, remove dandruff, third, prevent odor, and fourth, make your hair coherent. In addition, it also helps to maintain hair. The modified hair must be characterized by solemnity, simplicity, elegance and generosity. No matter what hairstyle you choose for yourself, you must never add decorative things to your hair at work. Under normal circumstances, colored hair gel and hair cream should not be used. Men should not use any hair accessories. When it is necessary for a lady to use a hairpin, a hair rope, a hair band or a hairband, she should be unpretentious. Its color should be blue, gray, brown, black, and without any ornamental design. Never wear brightly colored hair accessories with cartoons, animals and flowers at work. You are not allowed to wear a hat at work unless you wear a uniform. All kinds of hats designed for decoration, such as berets, princess hats, bachelor hats, baseball caps, hairpin hats, or headscarves for decoration, are very uncoordinated and disproportionate when worn on the heads of working people.

Diplomatic etiquette, national customs

In international communication, we often meet people from many different countries and their customs. If you know the customs and habits of all countries in the world, you will avoid many embarrassment and misunderstandings in communication.

The following sub-regions are introduced:

1, Europe:

Many customs and habits in Europe and America are the same, but relatively speaking, Europeans are more conservative than Americans, so they pay more attention to etiquette. In the United States, some behaviors that are considered slightly disrespectful (such as chewing gum, talking with your hands in your pockets, leaning your legs against furniture casually, patting your back, etc.). ) is considered an extreme vice by Europeans. Europeans avoid calling people by their first names and omitting their surnames, which can only be done after long-term contact. Some people with degrees and academic titles hope that when you address them, you will give them these titles as a sign of respect. Except in the south and east of Europe, shaking hands is a standard form of greeting, but it is only a gentle contact, unlike Americans, who shake hands with their arms up and down or even lead their shoulders. From the point of etiquette, it is necessary to exchange business cards in all business meetings and most personal contacts. In addition, appointments must be punctual, especially in Nordic countries. Smoking at the dinner table is boring, even if you want to smoke, you have to wait until the time of serving wine or coffee. Flowers are the best gift, both suitable and popular. In terms of clothes, there are still many people wearing suits in offices, restaurants and streets. In dress-conscious units and restaurants, women don't wear pants, but only skirts.

Britain: In communication, we seldom show our feelings and attach great importance to etiquette. When people greet each other, even among acquaintances, most titles should come before names. The best way is to listen to what others call you first, and then imitate it to address others. When talking, don't gossip about the monarchy and don't talk about religion. You can't start a discussion with "What do you do?". This is considered a private matter and should not be discussed.

France: French people are generally more formal and conservative. Locals are always critical of what others say, and they should be punctual for appointments in France, otherwise it will be considered impolite. The French seldom go to their home unless the host is warm and hospitable. If you visit someone else's house, you should bring some small gifts such as flowers or chocolates to your hostess to show your gratitude. In France, don't take personal, political or money as a topic in conversation, which will cause others' disgust.

Italy: Italians usually shake hands or simply say hello when they meet on the road, and call college graduates by their common titles. Business meetings should be arranged in advance, but not necessarily on time, because punctuality is not considered as an Italian virtue in social activities. Italians are very hospitable If you are invited, you can't refuse. It's impolite to do that. Lunch is the most abundant meal in a day, which usually lasts for two or three hours. In Italy, it is also common to give business gifts to each other. Italians usually talk about football, family affairs, company affairs and local news, and avoid talking about American football and politics.

Germany: Germans greet each other and call each other titles. If the other person doesn't say anything, don't call him by his first name. Say your last name when you answer the phone. You must be punctual when dating Germans. If you can't keep the appointment, be sure to call ahead to cancel or postpone the meeting. Meetings should generally be arranged as early as possible. If you are invited to visit a German family, it is a special privilege. Don't forget to send the hostess a bunch of flowers when you come to the door, open them when you come in, and send them when you say hello to the hostess, but don't send red roses, it represents romance. Talk to Germans about their rural scenery, hobbies or sports, but don't talk about baseball, basketball or American football.

2. Africa:

Generally speaking, North African countries follow Arab etiquette, rules and codes of conduct and adopt Arab sign language and etiquette. Central African countries follow the multicultural characteristics of black Africa, while South Africa is greatly influenced by the Netherlands and Britain.

Egypt: In Egypt, the weekly working day is Saturday to Thursday, and Friday is a rest day for Muslims. Everyone must take off their shoes if they want to enter the mosque. If you are invited to an Egyptian family for dinner, it is customary to bring flowers or chocolates as gifts. When giving or receiving a gift, you must pick it up with both hands or your right hand, never with your left hand. Entertain Egyptians with non-alcoholic drinks. Social activities in Egypt generally start later than in other places. Dinner usually starts at 10: 30 or later.

Libya: Arrange the meeting in Libya as early as possible and arrive on time. But Libyans use their time flexibly, and they don't stick to the timetable. Inviting to dinner or reception is a common way to entertain guests. There are strict prohibition laws. In Libya, if invited to dinner, only men can attend, and they should bring gifts for the host, not for his wife. Avoid talking about politics, religion and other controversial issues.

South Africa: In South Africa, there are strict customs and social rules about race and color. In this respect, you'd better follow your master's example. It is difficult to avoid talking about local politics in South Africa, especially the apartheid policy. You can find that local people have different views on this issue. Most South Africans can speak two languages, namely English and South African lingua franca (/kloc-Dutch in the 7th century).

3. Middle East:

In the Middle East, proper dress and manners between the opposite sex are as important as observing the provisions of civil law. The local Islam requires you to pray five times a day. Of course, you don't have to kneel down like the local host, but when your host does, you must not interfere with him, let alone show impatience. After the prayer, make a religious gesture to the Arabs, which is the best way to show your approval. Expressed in words, it is "silver salad", which means "God's will". Remember to respect the local Ramadan (the ninth month of the Islamic calendar). You can't do any work in the afternoon during Ramadan. When sitting, you can't point your feet at the local owner. That is an insult. Outside, people usually greet each other by shaking hands. But when you visit a local family, the host may kiss you on both cheeks to welcome you, and you should reciprocate in the same way. Bring enough business cards when you go out, preferably in English and local language. Even if an Arab invites you to his home, you may not see his wife, although she (they) may supervise the cooking in the kitchen. It is impolite to ask her (them). If you really see her, be warm and moderate. Don't shake hands with her unless she takes the initiative (no doubt she won't). People in these countries generally don't drink alcoholic drinks or eat pork. They scratch with their right hand when eating, so they should follow the example of their master. Writing utensils are good gifts in these countries. People in Middle Eastern countries like pens with golden appearance and smooth writing. When you eat in an Arab home, you must be hungry first, so that you can eat more, to show that you like the host's food very much. Your Arab host is very generous. Don't praise one of his things too enthusiastically, or he will insist on giving it to you, and you may be forced to accept it so as not to offend others. In Arab countries, giving gifts is popular, but not necessary. Gifts can't be wine, or pictures and statues of women, which is against Islamic rules.

Iran: Visitors to Iran should address their hosts by their surnames, academic titles or titles, not by their first names. In Iran, business talks require an appointment, and punctuality is respected. But in social life, punctuality is not so important.

Iraq: Iraq is different from other Arab countries, where you will find people preparing alcoholic drinks when entertaining guests. It is necessary to arrange the meeting in advance. However, if your host can't arrive on time, you don't have to worry, because such things often happen. It is wiser not to talk about religion or Middle East politics.

Saudi Arabia: This country has a special convention. That is to say, when walking with an Arab, if he holds your hand, don't pull it back, because he does so as a friendly gesture.

4. Asia-Pacific region:

Asians pay great attention to manners. In most countries, especially Southeast Asian countries, it is impolite to start talking about business as soon as you sit down. Although you can't get any inspiration or information from their expressions, you can be sure that your Asian friends are paying attention to your expressions, manners, clothes and the writing tools you use. No matter what happens, don't embarrass the other party, so it will neither be forgotten nor forgiven. Meetings in the Asia-Pacific region should be arranged in advance, adhere to the established plan and arrive on time. Of course, if others are late, don't feel insulted. English is the common language in the Asia-Pacific region. Your business card should be printed in English and local characters at the same time. Business people will find that they use a lot of business cards when visiting every country.

Australia: Of all the countries in that region, Australia is probably the most comfortable country for westerners, especially Americans. Australians are more frank and casual in dress than the British, but they are not inferior in paying attention to form and courtesy. People there like to shake hands warmly and call them by their first names. In Australia, time is very important. It is necessary to arrange the meeting time in advance. If invited to dinner, you can bring a bouquet of flowers or a bottle of wine to the hostess.

India: Hindus don't eat beef because cows are sacred animals. Muslims don't eat pork, and strict Muslims don't drink alcohol. Orthodox Sikhs wear headscarves, do not smoke, eat beef or cut their hair. When Indians meet and break up, people shake hands. If a man is introduced to a woman, he should not shake her hand, but put his hands together and bow slightly. Men should try to avoid contact with women and should not talk to unaccompanied women in public.

Japan: Japanese people usually bow instead of shaking hands and exchange business cards. Japanese people cannot be called by their first names. Only family members and very close friends can do this. Calling "Mr. so-and-so" by surname means adding an "sample" (pronounced "sang") after the surname. Whether it is a business meeting or a social gathering, you should arrive on time. Japanese seldom entertain guests in private homes. If invited to Japanese homes, they should take off their hats and gloves in the hall, and then take off their shoes. It is customary to bring a box of cakes or sweets to the hostess instead of flowers. If the Japanese give you a gift, you should thank him, but wait until he mentions it once or twice before accepting it. Japanese people like to give gifts. Gifts should be wrapped in light gift paper without bows. They especially like brandy and frozen steak. If the number of gifts is a multiple of 2, it means good luck. A complete set of chains, pens and pencils are all good gifts.

Korea: Under any circumstances, you should avoid talking or laughing loudly in Korea. Koreans, especially Korean women, often cover their mouths with their hands when they laugh. In South Korea, the concept of women's liberation has not been generally accepted. When entering or leaving the house, all the men walk in front. After entering the house, the woman should help the man take off his coat. Blowing your nose in front of others is considered bad behavior. When men say hello, they bow slightly and shake hands with their hands or right hands, while women usually don't shake hands. Koreans have the first surname. This is different from the west. It is difficult to distinguish a man's name from a woman's name in North Korea. Arrange the meeting in advance. If you are invited to a Korean home, you can bring some flowers or a small gift. Remember, give gifts with both hands, and don't open them in front of the giver.

Thailand: Remember not to step on the threshold in Thailand. According to Thai custom, that's where the soul lives. Don't point your toes at anything, whether standing or sitting, and don't let your feet stick out or see the soles of your shoes. Don't touch anyone's head, even a child's. The head is considered to be where the soul is. It takes a long time for Thais to make decisions, so they must be patient. Thais generally don't shake hands unless they are in a more westernized society. Traditionally, most Thais put their hands together and pray when greeting others.

5. Latin America

Usually, Latin Americans are close to each other when talking. If you want to do business in that area, you must learn to accept this intimate conversation. Throughout Latin America, lunch is a formal meal. Whether to tip depends on the situation of the host country. In most parts of Central America and South America, people usually shake hands when they arrive and leave. People's business cards should be printed in English and local languages. It is common to be 30 minutes late for a meeting. Latin American people are warm and friendly and like to treat guests. Giving gifts is their traditional custom. Gifts for ladies can be perfume and brand-name items. As for men, you can send some novel gadgets, or small items that men carry with them, of course, it is best to have famous brands. Both men and women can send them some articles with artistic characteristics or historical significance in your country. When you are invited to a Latin American family for dinner, flowers or wine can be used as a gift. Under normal circumstances, everyone should propose a toast, but the host should propose a toast first. Wear appropriate clothes (jacket and tie), even if it is hot.

Argentina: After a long separation, men hug each other tightly, and women shake hands and kiss cheeks. It is necessary to arrange the meeting time in advance. Don't take personal items as gifts, such as ties and shirts. If you are entertained in Argentina, arrange a shop to send flowers or candy to the hostess. Argentines especially like guests' compliments on their children, meals and families. Don't discuss controversial issues such as politics and religion. But you can talk about sports without scruple-especially football and the beautiful scenery of local parks.

Brazil: The common language of Brazil is Portuguese. The Brazilian people will not feel embarrassed when expressing their feelings. They will hug in the street. Regardless of gender, shake hands when meeting and breaking up. When women meet, they will stick their cheeks together and kiss the air. Like most Latin Americans, Brazilians are careless about time and work. Don't get to the point at the beginning of the meeting unless the host agrees. Brazilians entertain their guests with a small cup of espresso. If you are treated in a Brazilian home, it is polite to send flowers and thank-you notes the next day. Be careful that the flowers should not be purple (that is a sign of death).

Mexico: People who go to Mexico should not underestimate the high altitude, smog and traffic conditions in Mexico City before leaving. If you don't pay attention to drinking water, you will have diarrhea, which is called "Montezuma's revenge" locally. However, all these will become less important because of the local friendly, generous and easy-going business atmosphere. Mexicans will be happy with tourists' desire to speak as much Spanish as possible. Generally speaking, it is very popular for Mexicans to shake hands when they meet. The host or hostess doesn't expect you to send flowers. Generally don't write thank-you notes. Of course, if you do, the host will be very happy. If you really want to send flowers, remember that yellow flowers mean death.

6. North America:

America: From a historical perspective, it is a young country with a high degree of openness and modern consciousness. The characteristics of Americans are: exposed personality, frankness, sincerity, enthusiasm, self-confidence, and crispness in doing things. He is good at talking for a long time, talking about health, constantly expressing his own opinions, paying attention to reality and pursuing material practical interests. Because of self-confidence, I am good at using strategies, and I also appreciate those negotiating opponents who are good at bargaining. Due to the economic strength and negotiation mode of the United States, Americans are full of interest in the package deal and the momentum is aggressive. Americans have a specific division of labor and clear responsibilities in negotiations. Once the conditions are met, they can make a quick decision, so the decision-making speed is very fast. Americans work faster. In the process of negotiation, they often make a big deal in a short time, and sometimes even take out a prepared agreement from their pockets for you to sign. Expectations are high in the negotiation, but patience is insufficient.

Canada: Canadians are more conservative than Americans. The proper behavior when they meet and break up is to shake hands. In most parts of Canada, appointments should be punctual. Most entertainment activities are held in hotels or clubs. If you are entertained in a private home, sending flowers to the hostess instead of lilies will remind people of a funeral. It is necessary to avoid completely separating the French from the Canadians. Canadians are proud of their country and hate to compare their country with the United States. Positive comments on the people there and their country are most welcome. Canadians speak frankly and enthusiastically. Punctuality, stingy time. Don't talk about ethnic issues.

Diplomatic etiquette reception

Welcome guests. Welcome means that in interpersonal communication, under the condition of prior appointment, the host sends a special person to the place known by the visitor to wait for the arrival of the other party. In general, the welcoming ceremony includes the following contents: First, the host and guests meet warmly. The second is to present flowers to the guests. The sender of flowers should usually be a young woman or a young pioneer. If there is more than one guest, flowers can be presented to each guest one by one, or only to the host or guest couple. When presenting flowers to guests and couples, you can present flowers to female guests first, or to male and female guests at the same time. Third, the host meets the other staff of the guest. According to the convention, the host should accompany the guest of honor to the host's main welcoming staff and introduce them to the guest of honor one by one according to their duties. Then, the host will accompany the host to the queue of the main guests and introduce them to the host one by one according to their position, from high to low. Fourth, the host accompanied the guests to meet the welcoming team. In the welcome work, we should make necessary preparations in advance, so as to be prepared. 1 Grasp the basic situation: Be sure to fully grasp the basic situation of the welcome object. Personal information of guests, especially the guest of honor. Such as name, gender, age, native place, nationality, unit, position, professional title, education, degree, specialty, specialty, preference, writing style, popularity and so on. If necessary, we also need to know their marriage, health status, political orientation and religious beliefs. When you know the specific number of guests, you should not only be accurate, but also focus on who is in charge of the other party, how many couples there are among the guests and so on.

Did the guest have any official visit records before? If the guests, especially the main guests, have visited before, they should pay attention to consistency in the reception specifications. When there is no special reason, it is generally not appropriate to rise and fall at will when welcoming guests. Guests can report their plans, such as the purpose of the visit, the itinerary of the visit, the requirements of the visit and so on. Under the premise of what you can, we should take into account the special requirements of the guests and try to take care of each other. Make a specific plan: Make a detailed welcome plan, which will help to avoid omissions and reduce twists and turns in the reception work and make it go smoothly step by step. According to the usual practice, it should at least include the welcome mode, transportation, accommodation, work schedule, entertainment activities, sightseeing, talks, meetings, gift preparation, expenses, reception, accompanying personnel and other basic contents. As far as welcoming guests is concerned, the reception should be prepared first, and the most important thing is five points. That is, the first is the welcome mode, the second is the welcome staff, the third is the welcome time, the fourth is the welcome place, and the fifth is the means of transportation. Welcome mode: Do you want to hold welcome activities and how to arrange them? How to carry out welcome activities? Be sure to carefully select the welcoming staff, limit the number of people, have similar identities, and clarify the responsibilities. In the welcome work, whether the on-site operation is appropriate is the key link.

Time: 1 Both parties shall clearly agree in advance. Reconfirm the guests before and after departure. 3 Arrive at the welcome place in advance. Location problem: 1 vehicle stop. For example, airports, docks, railway stations, long-distance bus stations and so on. Provide temporary accommodation for guests. Such as hotels, restaurants, hotels, guest houses and so on. 3. A fixed place for hosts' parties to welcome guests. Such as squares, halls, and so on. Outside the host's office. For example, at the gate of government compound, office building, office, living room and so on. The first three types of places are mostly used to welcome tourists from different places. One of the squares is mainly used to welcome distinguished guests. The fourth location, that is, outside the office, is mostly used to welcome local visiting guests. Confirm the identity of the guest.

There are usually four methods available. 1, use the stop sign. When using the stop sign, the sign should be regular and neat, and the handwriting should be big and clear. Don't scribble on the paper. Try not to write in black and white, which makes people feel unlucky. There are four main ways to write the specific contents of the stop sign: first, warmly welcome Comrade XXX; Second, warmly welcome guests from a certain unit; Third, warmly welcome guests from a certain unit to give guidance; Fourth, warmly welcome guests from a certain unit to visit. 2. Use the welcome banner. 3. use the ID badge. 4. Introduce yourself. On the premise of convenience and practicality, the above four methods of confirming guests can be used interchangeably. Politeness: When greeting guests, the most important thing is to do the following four things. 1 is to shake hands with the guests warmly; 2. Take the initiative to greet the guests; 3. Answer the guest's questions; 4. Serve the guests well.

After receiving the guests, the welcome staff should take the initiative to carry the luggage for the guests when they step out of the welcome room. However, there is no need to "do it for the coat, bag or password box in the guest's hand". Guidance: The guidance of guests means that when welcoming guests, they will personally lead the way or accompany them to their destination. Under normal circumstances, the people who are responsible for guiding the guests are mostly receptionists, concierge personnel, people who are specially responsible for this matter, or office staff and secretaries of the counterpart units of the reception party and the guests. When the guest and host walk side by side, the guide should take the initiative to walk outside and invite the guests to walk inside. When three people are in parallel, the middle level is usually the highest, the inner level is the second, and the outer level is the lowest. At this time, you can decide the position of the guest and the host as appropriate. When traveling in a single lane, it is customary for the guide to walk in front and the guests to walk behind, so that the former can lead the way for the latter. When entering or leaving the gate, the tour guide must take the initiative to open or close the door for the guests.

At this time, the tour guide can take the lead in pushing or opening the door and wait for the guests to pass first. Then gently close the door and catch up with the guests. When entering or leaving an unmanned elevator, the guide must first enter and then exit to operate the elevator. When entering or leaving the controlled elevator, the guide should enter last and exit first, which is mainly to show courtesy to the guests. Get on and off. If the tour guide is traveling with the guest, and the guest and the host are in different cars, the tour guide usually sits in the front and the guest sits in the back; When the host and guest are in the same car, most of them pay attention to the guide getting on and off first, and the guests getting on and off first. When guiding the guests, don't talk blindly, so as not to distract the guests. "One step away will make them hate forever", which will make them fall in public and lose face.

Hospitality. In the reception work, the hospitality of the guests is the most important. To do a good job in reception, it is important to be polite to guests.