What is operation and maintenance? What should be done in operation and maintenance work?

Operation and maintenance generally refers to the maintenance of network software and hardware that have been established by large organizations, among which the traditional operation and maintenance refers to information technology operation and maintenance (IT operation and maintenance).

the so-called IT operation and maintenance management refers to the comprehensive management of IT operating environment (such as software and hardware environment, network environment, etc.), IT business system and IT operation and maintenance personnel by the IT department of the unit with relevant methods, means, technologies, systems, processes and documents.

with the advancement of informatization, operation and maintenance management will cover all the contents covered by the management information system that supports the operation of the whole organization. In addition to the traditional IT operation and maintenance, it also expands business operation and daily management operation and maintenance.

its participants have also expanded from IT departments and personnel to the management and departments of the organization and their related business backbones. The final result of operation and maintenance is the maintenance of various performances in software operation.

operation and maintenance engineers can be divided into several categories in terms of working methods:

1. Operation and maintenance engineers/operation and maintenance development engineers:

They are responsible for the operation and maintenance of specific product lines, but also need to master the development ability, go deep into the business, understand the pain points and problems of the business best, and at the same time develop/optimize platforms, tools and means for the business requirements of products, so that they can get in touch with all kinds of excellent system architectures and have the ability to compare the advantages and disadvantages, and at the same time decide the control of the business accordingly. The long-term development is to become an architect of large-scale systems.

2. R&D engineer of operation and maintenance platform:

Specializing in developing general platforms and technologies related to operation and maintenance, you need to have some experience in product line operation and maintenance or get operation and maintenance requirements from the product line. There are high requirements for R&D capability, strict standards for system design, and the ability to understand users' needs and make operation and maintenance products that are suitable for service operation and meet the experience of operation and maintenance engineers. The long-term development is to become technical experts in various technical vertical fields.

3. Database R&D Engineer/Database Engineer:

Database direction is a special direction in operation and maintenance technology. Due to the importance of business, special posts are usually needed, and the industry has also made profound research and accumulation in this direction. The main direction is database kernel, cloud database, etc. The long-term development is technical experts and database architects in the field of database.

4. Operation and Maintenance Manager:

Operation and Maintenance students usually need to coordinate multiple RD and QA students in the process of doing things, which requires high coordination and promotion ability, and some students with good technical depth are very suitable for transition management positions. The long-term development is the same as the management positions in technical departments, with the goal of CTO and CEO.