Comparison of modern e-commerce customer service and traditional storefront customer service, list of

Modern e-commerce customer service and traditional storefront customer service comparison of the main points:

The most classic way of traditional service is that the enterprise and the customer through the counter face-to-face exchanges;

The traditional way of looking for customers are passive, the need for customers to come to the door of the consulting, or through the marketing department or sales department to Push;

Traditional service is passive to meet the needs of customers, the typical way is the problem, and then to solve the problem;

E-commerce customer service mode can be "one to many" to solve the customer's problem;

Modern e-commerce customer service mode can provide 24 hours a day, non-stop service, customer problems can be solved quickly;

Modern e-commerce customer service mode can provide 24 hours a day, non-stop service. Customer problems can be quickly resolved;

Modern e-commerce customer service model is to provide customers with personalized service, through the customer's purchase of the relevant information, analysis of the customer's problems may arise.