Experience of college students' internship

In daily life, writing frequently and summing up your own experience can form a good habit. The following is my "Experience of College Students' Internship" for reference only. Welcome to read this article.

With the rapid development of society, employers have higher and higher requirements for college students. For the graduating students majoring in e-commerce, in order to better adapt to the severe employment situation, integrate into society as soon as possible after graduation, and lay a solid foundation for themselves to step into society, graduation internship is an essential stage. Graduation practice can help us understand the society in practice and learn a lot of knowledge that we can't learn in the classroom of e-commerce, which benefits us a lot. It also broadens our horizons, increases our knowledge, and makes me realize that I want to apply what I have learned to my work and lay a solid foundation for future social development. Only by adjusting your learning style as soon as possible and adapting to the society during your internship can you be accepted by this society and survive and develop.

When I first entered the internship unit, I was a little worried that the professional knowledge of e-commerce in the university was out of touch with the knowledge needed for the internship position. However, after several days of adaptation, I slowly adjusted my concept and correctly understood the positions and development direction of internship units and individuals. I believe that as long as we are based on reality, change and adjust our perspective, forge ahead, and keep climbing on the road to success, one day, those successful opportunities will follow, prompting us to become recognized talents in e-commerce specialty. I firmly believe that "practice is the criterion for testing truth". Only by applying the theoretical knowledge of e-commerce learned from books to practice can we really master this knowledge. Therefore, as a student majoring in e-commerce, I was lucky enough to participate in the graduation internship for nearly xx months.

First, the purpose and task of the internship

After xx years of theoretical study in e-commerce major, we have basically mastered the basic knowledge of e-commerce major. We are about to leave the university campus. As college graduates, what we are thinking about is how to do a good job in our career development and how to better complete each task in our future work. The purpose and task requirements of this internship:

1. Practice purpose.

① In order to apply the professional knowledge of e-commerce to social practice, consolidate our theoretical knowledge in practice, apply the theoretical knowledge we have learned to practice, and then test the correctness of the theory in books, exercise our hands-on ability, cultivate our practical work ability and analytical ability, and achieve the purpose of applying what we have learned. Through the professional practice of e-commerce, deepen the theoretical knowledge learned, improve the comprehensive application of the learned knowledge, and cultivate their ability to find and solve problems;

(2) Through the internship of e-commerce major, we can get in touch with society more widely, understand social needs, deepen our understanding of society, enhance our adaptability to society, integrate into society, cultivate our practical ability, and shorten our conceptual and professional distance from a college student to a staff member. Lay a solid foundation for further going to society in the future;

(3) Through the internship, understand the workflow of e-commerce professional posts, so as to establish their best jobs. It plays a key guiding role in your future career planning. Through the internship process, I can gain more knowledge related to my major, broaden my knowledge and increase my social experience. Contact more people, exercise your courage in practice, and improve your communication skills and other social skills. Cultivate better professional ethics and establish correct professional ethics.

2. Requirements for internship tasks.

① During the internship of e-commerce post, strictly abide by the rules and regulations of the internship unit, obey the arrangement of the graduate internship professional guidance teacher, make internship notes, pay attention to the combination of theory and practice, and be good at finding problems;

During my internship, I have a strict concept of time, don't be late and leave early, humbly ask experienced colleagues, actively complete the tasks assigned by the internship unit, and get along well with colleagues;

(3) Seriously sum up the problems and experiences encountered in the internship every day, do a good job of reflection, and write a graduation internship diary in time according to the requirements of the school graduation internship.

Second, the internship unit and work introduction

Brief introduction of internship unit:

Founded in xx, xx Co., Ltd. is a high-tech enterprise focusing on xx. Its headquarters and R&D base are set up in xx Science and Technology Pioneer Park, with branches all over the country. The company has strong technology and R&D strength, is a participant in the national xx project, and was recognized as "xx enterprise" by xx.

Since its establishment, xx Company has always adhered to the management principle of people-oriented and honesty-oriented, gathered industry elites, and combined foreign advanced information technology, management methods and enterprise experience with the specific reality of domestic enterprises to provide enterprises with all-round solutions and help them improve their management level and production capacity, so as to maintain their competitiveness in the fierce market competition and achieve rapid and stable development.

The company has a reasonable talent structure, with a number of doctors as the main technical backbone, and more than xx employees with master's and bachelor's high and intermediate technical titles. In order to develop xx products that truly meet the needs of enterprises, enterprises specially hire xx, a professional expert in e-commerce, as a consultant, closely following the development characteristics of e-commerce industry and constantly optimizing.

2. Introduction of internship position (overview).

(1) Participate in the daily work of e-commerce posts, and organize the formulation of development plans and annual work plans for e-commerce posts (including annual fund use plans and equipment purchase plans, etc.). ), and assist colleagues to organize the implementation and check the implementation.

(2) Assist the competent leaders in scientific management, and implement and enforce relevant rules and regulations. Determine your job responsibilities and tasks in e-commerce professional posts, learn business-related knowledge regularly, and constantly improve your business level and work ability.

③ In the course of work, together with colleagues, through negotiation with customers and on-site investigation, we can learn as much as possible about customers' occupations, preferences, use functions and pursuit styles. Strive to improve the ability of customers to establish good relationships and tailor the design scheme for customers.

Third, the internship content (process)

1. Hold on-the-job training for computer science and technology majors.

It is a great honor to enter xx Co., Ltd. for graduation internship. In order to better adapt from a student to a staff member with excellent professional skills, the competent leader of the internship unit first distributed the relevant knowledge of e-commerce professional posts to us for independent study of some basic knowledge, and arranged special old colleagues to carry out special training on the relevant knowledge involved in the posts.

2. Adapt to the professional position of e-commerce.

The graduation internship that lasted for more than xx months was an important turning point in my life. There are great differences between campus and workplace, study and work, students and employees in concepts and manners. From the ivory tower to the society, in the process of this transformation, people's views, behavior patterns, psychology and other aspects should be properly adjusted and adapted. After I am familiar with the working environment and colleagues of e-commerce professional posts, I gradually enter the working state and complete the assigned tasks on time and in quantity every day. In the process of gradually adapting to the post work, I understand the hardship of work and the difficulty of living independently. In the process of getting along with colleagues at work, even a very ordinary little thing can't be sloppy, which also makes me understand a truth: details determine success or failure.

College students' internship experience (2) Improve personal accomplishment, combine classroom knowledge with practical work, achieve the purpose of combining theory with practice, and make preparations and necessary warm-up and adaptation for entering the society. Practicing e-commerce is a platform with great development potential. Since its birth, it has created many infinite wealth and miracles for mankind.

First, the purpose of internship

In order to let us know more about e-commerce, better master the basic knowledge of computers, and let them have strong professional knowledge and skills to face the society in the future, the college arranged for us to practice in the comprehensive training building for one week from xx to xx, 20xx. On xx, xx, xx, we started the first day of internship and learned the online trading mode of xx. Teacher X has taught us a lot. Through this internship, I learned more about xx and the process of xx, which made me gain a lot.

The understanding of xx is as follows: E-commerce xx is a business activity between enterprises through the Internet or private network. Enterprises here often include manufacturing, circulation and service enterprises. Therefore, the formation of xx e-commerce can be divided into two types: specific enterprise e-commerce and non-specific enterprise e-commerce. E-commerce of a specific enterprise refers to an enterprise that has been trading in the past, or will continue trading after some transactions. For the same economic benefit, we use information network to design and develop market and inventory management. The commercial activities carried out by traditional enterprises through modern computer network means in the marketing chain belong to this category. E-commerce between non-specific enterprises refers to finding partners for each transaction in an open network and conducting all transactions with partners. Its characteristic is that both parties to the transaction do not take permanent and continuous transactions as the premise.

Xx is a huge platform for cyber warfare stations, providing efficient and profitable services for many enterprises. E-commerce has many advantages, such as making the information exchange between buyers and sellers cheap and fast, reducing the transaction cost between enterprises, reducing the inventory of enterprises, shortening the production cycle of enterprises, operating continuously for x hours/day and increasing business opportunities.

Second, the internship process

(1) Organize the supply of goods; Including physical, digital, virtual products and intangible services.

(2) order processing; Enterprises should respond to orders in a timely, accurate and professional manner, and avoid the risk of improper handling of return orders.

(3) Online payment.

(4) Logistics distribution; That is, the enterprise can ensure that the goods reach the other party in time and accurately.

(5) after-sales service; The after-sales service of xx enterprise is very professional and demanding, which is a link of the whole service. These processes are very important for any link between enterprises.

Third, the internship summary

There are many connections and differences between xx, xx and xx, and the general comparison is as follows:

1. Both sides have different roles. On the second day of the internship, their roles in the internship process are different. X in xx plays the role of customer purchase, while X is the seller of the enterprise. In the whole process, the operation is easier to understand than xx.

2. The process is similar. All three have processes such as organizing the supply of goods, releasing information, order processing, online payment, logistics distribution and after-sales service;

3. In terms of trust, xx has many requirements for enterprises, compared with the other two, trust.

From the operational point of view, xx is the most difficult of the three, and there are many steps. The deal is complicated. In the process of learning, I also learned that xx trading platform is a good trading method for customers, because in xx, in order to protect the rights and interests of buyers and maintain the reputation of trading platform, product information and store information are released.

First of all, we should browse the shop signs, such as the seller's personal ID card in Tao Bao, the merchant's ID card and the corresponding xx certification, so as to ensure the safety of the merchants first.

Secondly, the buyer searches the store information by browsing the store list or searching the store name keywords. It is convenient and quick, so that both buyers and sellers can get their own benefits.

Thirdly, in xx, you can choose the way of ordinary bidding, or you can choose the way of fixed price procurement, according to your own situation. Whether in xx, xx or xx, the transaction method is online banking payment, which gives both parties a certain guarantee. In this way, the payment and money can reach each other accurately and timely.

On xx, xx, xx, we studied online marketing, which is a process of a series of activities based on the Internet, combining new methods and new ideas. Including brand promotion, website promotion, information release, sales promotion, channel expansion, customer management, market research and so on. Its appearance makes all the functions closely linked and mutually promoted, making the function of each function much lower than that of online marketing. Giving full play to the powerful functions of the system has brought great benefits to the overall marketing of enterprises. We also learned to make curling stamps with photoshop, and image processing is also widely used, which is often used by advertising companies and photo studios. It is necessary to learn it well.

The field of website promotion has many applications. There are various functions on the website. A website with its own characteristics is our goal. Excellent websites also need excellent talents to decorate and promote. Just like life, the process of hard work is the process of pursuing, upgrading and decorating life, and only struggle can succeed.

Finally, tell me about my situation in the company and my daily work in the company:

1. Manage the company's backstage website, and publish and update company news, product contents, pictures, etc. Every day, and improve the click rate of the company's website.

2. Find potential customers online and contact buyers. Provide market information for sales staff.

3. Pay a return visit to old customers, ask about product usage and implement customer feedback.

4. Prepare the purchase and sale contract after receiving the customer list, and issue the production notice to the production workshop.

5. Assist the manager to supervise and track the sales behavior, improve the deficiency of the sales plan, and put forward the rectification plan and countermeasures.

Fourth, the internship experience

I'm not very tired at work, and I've learned a lot. Suddenly, it makes sense to hear people say that I just learned to think in college. In fact, it is only a matter of time before what you learn at school is useful. Later, the more you need theoretical level, the more you need it. Only to that extent, we have returned everything we learned at school to our teachers and have to pick it up again! So everyone should consolidate their professional knowledge while working! Every experience people encounter is precious, just like it is far away from our campus life, but many people don't have a good grasp. A few years later, when the classmates got together, we found that we were originally at the same starting line, and we had already opened the distance on the road of life.

This internship made me feel a lot, and care and patience are important lessons. A person's life is also a process of constant pursuit. When they fall, they should get up at the first time, try again and run again. Just like a kite, they are always trying to run and fly, even if the thread is broken, they will let go!

Internship experience of college students (3) I have the honor to practice in xx Co., Ltd., a cooperative enterprise of xx network. During X months of study and internship, I learned xx business knowledge including xx rules, transaction process, rules, telephone service and mail service. In these X months, I have learned a lot, gained a lot and felt a lot. Here, I will make a simple summary of my understanding of xx company culture, my feelings of studying and working in xx, and the harvest of my internship.

As in the past, for most students, the 20xx summer vacation is still a fiery and difficult long vacation. But for me, this is an unusual summer vacation. This summer vacation, we started an important lesson in college life-off-campus internship.

Xx, xx, XX, 20xx, just two days after we finished the final exam, and before most students had time to shout happy summer vacation, we embarked on a new journey. According to the arrangement of college teaching reform, we will spend the remaining study time in the internship unit and complete the remaining teaching tasks in the form of internship. In this way, our classmate X came to xx Group with hope, excitement and curiosity and started our internship career.

In the whole internship stage, we learned xx business knowledge including xx rules, transaction flow, rules, telephone service and mail service. On xx, xx, xx, we completed X days of training and examination, took up our jobs and started the internship of XX voice customer service. The xx business knowledge I learned in xx, as well as the gains I gained during the X-and-a-half-month internship, gave me a brand-new understanding of service, xx network and even China e-commerce, which made me grow rapidly. In the X months of internship, we have both sour and sweet, bitter and happy, and every student is striving for the goal; Each of our classmates has made great progress. Compared with us at school, we have experienced an obvious growth process: X months, X days and nights, every day, every moment, every minute and every second is a witness to our growth.

Xx, xx, xx, the first day we came to xx Company. On this day, we became xx pronunciation students in xx Project Department of XX Group. On this day, I attended a special opening ceremony; On this day, I really felt the busyness of xx. On this day, I also felt a pressure of work coming at me.

As early as X, the college had arranged for us to visit xx Group. On that day, we briefly learned about the main business and partners of xx Group, including well-known enterprises such as xx Network, xx Broadcasting Network and Li Ning Group, and the xx Project Department and its business of xx Group, and made simple preparations for the upcoming internship.

When I first arrived in xx, I was deeply touched and suddenly found myself missing a lot. On that day, I told myself to seize this opportunity and enrich myself.

After coming to xx company, in order to adapt to the environment here as soon as possible, we must understand and be familiar with xx as soon as possible, which requires familiarity with the management system, culture and concept of xx. In the first few days, we learned that the company president is a soldier, so the company management system is strict. Perhaps for many people, strict management system makes it difficult for them to adapt, but I think efficient work efficiency is inseparable from strict management system. At the same time, strict management system is also essential for people engaged in customer service.

A few days after coming to xx company, the company issued us a student ID card. On the top of the back of the student ID card is an X: software as a service platform is a service, and everything is a service; In the middle of the back of the student ID card, the words "xx company's service concept is integrated into customer team work, rational exploration, frankness, initiative and concentration" are printed; At the bottom of the back of the student card, there are also the words "always be sincere and good" and the simple word "X", which summarizes the culture and service concept of xx Group.

For the company culture, I understand it this way:

1. Software as a service platform is a service, and everything is a service. People engaged in customer service, whether using software technology or using existing and available platforms, all aim at customer service.

2. Integrate into the customer team, explore rationally, be frank, take the initiative and focus. Integrating customers means integrating customers, treating customers as our friends and relatives, looking at customers' problems from the customer's point of view, truly understanding customers' actual situation and needs, and truly serving customers. Teamwork, in reality, different customers need different solutions. At the same time, some customers' problems cannot be solved by individuals, which requires us to have a team that can meet the needs of different customers and solve customers' problems with collective strength at any time. In this team, everyone undertakes different jobs, and everyone's work will affect the overall work. Therefore, in order to solve customers' problems efficiently, we must learn teamwork, be good at teamwork, and play the team effect of xx, so as to serve customers well, satisfy customers and rest assured. Rational exploration, customer needs are constantly changing like things. In order to meet the needs of customers, we should always keep up with the needs of customers, constantly adjust the service model, explore new service models in a rational way, make up for our own shortcomings, and constantly give play to our own advantages in order to better serve customers. Honesty, because we need to integrate with customers, we need to be able to communicate with customers frankly, so as to better understand customers' problems; Because of the need to play a team effect, it is necessary to communicate and cooperate with colleagues frankly, so as to really play a team effect; Because of your own shortcomings, you should accept others' criticisms and suggestions frankly and try to make up for your own shortcomings. Initiative is to take the initiative to solve problems for customers, whether they are encountered or potential; At the same time, at work or in a team, we should actively complete our own work tasks and take the initiative to assume our own responsibilities and obligations; While serving customers, we should actively discover our own shortcomings, actively make up for them, and actively explore better ways to solve customer problems in time. Focus is to pay attention to customer problems and give effective solutions to customer problems; In team work, we should focus on the overall interests, so as to better complete our work; In the service mode, we should always take the customer's needs as the center and do our best to make customers satisfied and assured. Sincerity always serves goodness, that is, we should always treat customers sincerely, solve problems for customers sincerely, and always face customers kindly. We will never stop serving our customers, until forever. The seemingly simple 39 words are actually very meaningful. Personally, my own understanding of the company culture is of great help to me after I joined the company.

In the operation hall of the company's xx project department, there is also a saying: to create the impression of xx years, today's performance is the minimum requirement for tomorrow, which is a slogan of xx. I think the success of xx has a lot to do with its slogan. For us growing up, it is undoubtedly like a wise saying. Today's performance is the minimum requirement for tomorrow. This sentence simply tells us that today's achievements are still only the starting point of a new day for tomorrow. If we want to do better, we must continue to work hard and never stop.

I came to the famous international trade city of xx by chance, and the job I applied for did not match my actual major. At first, I got to know the basic situation of Zhang Kun Electronics Co., Ltd., then I engaged in e-commerce, and I was not familiar with the business at first. I chat with customers on the computer every day to let them know about our products. At this time, I need to pay attention to the tone when chatting with customers. It also tested my business sense. I often have to make reports, and the work is very hard. But under the care and guidance of my boss and colleagues, I gradually understand ... Because this is an international trade city, foreign customers often patronize me. I have to say that my spoken English has been greatly improved here. When we were in college, we seldom talked with foreign teachers. Due to lack of confidence and fear, our spoken English has not been greatly improved. After coming here, the environment makes you feel timid. In fact, it is not difficult to really talk to foreigners. As long as you overcome your psychological pressure, you must not be nervous, so that you can talk fluently with foreigners.

At the same time, I have improved my position in the boss's mind, which makes me feel very gratified ... xx has a tradition of holding a large-scale "xx Commodity Fair" every year. Because I am the only one who studies English here, my boss gave me this important task. The fair was held for five days, which benefited me a lot. In the conversation with foreigners, I felt the value of cultural knowledge and encouraged me to continue my study ... During several months of internship, we listened to the introduction of the history and development of electronic products, their marketing, technical production and human resource management, visited various production workshops and had a perceptual understanding of the production process.

What impressed me most about doing Taobao customer service is that this position is not simple. How to describe it? Many people think that Taobao customer service is a simple job of answering questions and handling complaints in Taobao software. In fact, this job is also very difficult. The most important thing is to memorize all the products of the company. In fact, I was completely confused on the first day. The boss handed me a document, about a dozen pages, full of words. Except that the first page is the company profile, the rest are product models and functions, because as Taobao customer service, you must remember these, otherwise it is useless to answer the customer's questions. What does the boss ask you to do? Therefore, I think this job requires a strong memory.

Although it's just customer service, I also want to take part in sales and promotion. After all, the number of products sold is directly linked to my commission, so I pay special attention to this matter. Whenever a customer asks about the products in the store, I will answer them enthusiastically and solve his doubts. In a word, I must have a good attitude. If I can, I can leave my contact information. After all, customers must have demand for products, but I have been hesitant because of factors such as price or quality. At this time, we must find a way to "force the order". It depends on certain means of communication. Everyone has different experiences and should improvise under different circumstances, so that we can solve the problem calmly.

In this internship, my biggest feeling is that many things I learned at school are useless. When it comes to e-commerce, many people will think of Taobao. In fact, e-commerce is not equal to Taobao, because e-commerce majors learn a lot of things, basically a little bit of everything, front-end design, background management, marketing planning, art design, but they are not proficient in anything, because many companies now lack technical talents who can work directly, rather than college students who just left campus and don't know anything. Fortunately, my boss is a very nice person. There is no pressure at all to talk to him. Sometimes I go shopping with him, sometimes I learn something from him. So, compared with most people, I am very lucky.

The above is my experience during my internship. In fact, internship is to accumulate experience for formal work, so we must keep a low profile and study hard. After all, no one in the workplace will tolerate you. You don't have to choose your own major during your internship, because even if you do, it's almost useless to rely on the knowledge you learned in college. This is my deepest experience, because e-commerce is developing very fast, and the latest textbooks we use in school can only be published last year. A lot of knowledge in it was outdated three or five years ago, so some teachers who really want to teach you knowledge don't need books at all. So my suggestion is this: the knowledge system of e-commerce is too complicated, so it is best to choose a branch to study it, and don't follow the books, otherwise it is likely to eventually become a very mediocre ordinary person.