What are the evaluation indexes of automobile maintenance quality?

The customer satisfaction of the service quality of the automobile maintenance industry in the city is 88.62, which is in a satisfactory state. Among the four indicators, the satisfaction of "standard operation" is at a high level, and the satisfaction of "maintenance quality" is the lowest. Among the 10 administrative districts evaluated, Minhang District has the highest overall satisfaction, while Jiading District has a low overall satisfaction.

In this evaluation, the real-name registration system is used to fill in questionnaires and field surveys to solicit the opinions and suggestions of car owners on the services of designated car maintenance units. Taking 10 as the assessment unit, 80 auto repair units were involved, and 465 valid samples/kloc-0 were completed.

The index satisfaction of "standardized management" is the highest.

The satisfaction of "maintenance quality" index is the lowest.

Automobile maintenance index satisfaction =

The evaluation is divided into four categories: standardized operation, clean environment, maintenance quality and service quality, and several specific indicators.

Among the four indicators, the satisfaction of "standard operation" is obviously at a high level, while the satisfaction of "maintenance quality" is the lowest.

In the evaluation of 20 16, the "environmental cleanliness" index with low satisfaction rose sharply in the evaluation of 20 17. Judging from the index results, it has maintained an upward trend, but there is still room for improvement. Therefore, auto repair enterprises still need to speed up the transformation and development, change the service concept, take quality as the first service, and create a good consumption environment for customers.

It is worth mentioning that in terms of the service quality of the repair shop, according to customer feedback, the "virtual maintenance project" of vehicles is an area where customers complain or complain relatively much. Secondly, the maintenance cost settlement is opaque, and the high maintenance cost is also an area where customer complaints are concentrated.

Minhang District has the highest overall satisfaction.

The overall satisfaction of Jiading District is low.

Analysis of maintenance service quality indexes in different regions, among which "Shanghai" is the central region of this city.

10 management area, the satisfaction range is 87.71-89.70; There are 4 administrative districts (Minhang, Jinshan, Songjiang and downtown) that are higher than the overall evaluation, and 6 that are lower than the overall evaluation.

In terms of standardized management, the gap between management areas is small, Minhang District has a high evaluation, and Jiading District is relatively low.

In terms of environmental cleanliness, Jinshan District has a high evaluation and Baoshan District has a low evaluation.

In terms of maintenance quality, Minhang District has a high evaluation and Qingpu District has a low evaluation.

In terms of service quality, Songjiang District is higher and Baoshan District is lower.

What should I pay attention to when repairing a car?

skill

When the maintenance personnel send it for repair, they should explain the fault phenomenon clearly, and ask the maintenance personnel to diagnose the cause and put forward the maintenance plan.

Before maintenance, we must seriously sign a maintenance contract or a maintenance power of attorney with the maintenance enterprise, which is an important legal basis for mediation and settlement of disputes in the future. Maintenance items, working hours required for maintenance and estimated costs must be signed by both parties before subsequent maintenance operations can be carried out.

When the vehicle leaves the factory after maintenance, the owner should ask the repair shop for the maintenance settlement list. Consumers should carefully check whether the contents on the list are consistent with their own maintenance items, and sign the payment after reading the documents clearly.