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Recently, ZTO Express, Shentong Express, Dayun Express, Debon Express, Jingdong Logistics, Polar Rabbit Express and many other express delivery companies have issued announcements, announcing that "the box will not be sealed during the Spring Festival" to meet the delivery demand during the holiday season and ensure the smooth transportation of epidemic prevention and people's livelihood materials.

According to the announcements of several companies, this year's "Spring Festival is not closed" service time is 65438+2022130 to February 4, 2022, with a cumulative duration of 6 days, and normal express delivery service is provided on other days.

In terms of cost, some express delivery companies have introduced specific guidance prices, and the unit price has been raised.

A number of courier companies announced that "the Spring Festival will not be closed"

As the first logistics enterprise in the industry to carry out "Spring Festival delivery", Jingdong Logistics began to deliver goods during the Spring Festival from 20 13. On February 27th, 20021,12, Jingdong Logistics officially announced that it would deliver goods during the Spring Festival in 2022 for the tenth consecutive year.

Following the pace of the industry, Shentong Express, Debon Express, ZTO Express and Dayun Express all said that the service of "Spring Festival is not closed" will be implemented this year.

The Red Star Capital Bureau was informed that the Spring Festival holiday of 202 1 was the first time that many express delivery companies collectively "stopped work" and started normal recruitment nationwide. This year is the second year of the express delivery industry.

Specifically, Debon Express was the first to announce "the Spring Festival is endless" on 202165438+February 14.

On February 26th, 2002112, ZTO Express and Dayun Express announced that they would provide "non-stop service during the Spring Festival" from October 30th, 2022 to February 4th, 2022, and provide normal express service on other days.

In addition, Extreme Rabbit Express also said that during the Spring Festival in 2022, manpower, transportation capacity and venues will be invested to meet the express delivery needs of customers during the festival and ensure the smooth transportation of epidemic prevention and people's livelihood materials.

The price may increase.

There is a courier, and the increase of each order shall not exceed 1.5 yuan.

In addition to ensuring that "the Spring Festival is not closed", some companies have also adjusted the express delivery fee during the Spring Festival.

Among the above-mentioned enterprises, ZTO Express has issued specific guidance prices: the weight of express mail is within 1kg, and the increase is not more than 1.5 yuan/single; If the weight of express delivery exceeds 1kg, the increase of initial quotation shall not exceed 1.5 yuan/single, and the increase of continued quotation shall not exceed 0.3 yuan /kg.

It is worth noting that this is after the express delivery enterprise raised the terminal delivery fee several times before 20021and claimed to standardize the service price in the express delivery market, it was clearly stated again that the express delivery price would be raised.

In addition, Extreme Rabbit Express said that during the Spring Festival, due to the epidemic situation, traffic and weather, the price, timeliness and service scope of express mail will be adjusted.

Shentong Express issued a service announcement saying that this year, employees' welfare has been comprehensively improved, and resources have been fully tilted towards front-line employees. Through overtime subsidies, red envelope incentives, living security, humanistic care, epidemic prevention and control and other measures, the left-behind employees will be happy and guaranteed.

Behind "the Spring Festival is not closed":

Express companies are competing to operate.

In the past two years, the epidemic has promoted the development of "home economy", and the online e-commerce and express logistics industries have ushered in explosive growth.

20 19 12 3 1, the state post bureau issued a document stressing that all enterprises should make a good delivery service guarantee plan in advance during the holiday season to ensure "no downtime, no rejection and no backlog" during the Spring Festival. Since then, more and more courier companies have joined the team of "No Closing during the Spring Festival".

According to the data of the State Post Bureau, from 20 19 to 202 1, the number of postal parcels in China continued to increase during the Spring Festival. During the 20021Spring Festival, the number of postal parcels in China ushered in a blowout growth, and the national postal express delivery industry received 660 million express parcels, up 260% year-on-year.

"The industry dividend period has passed, and the era of lying and winning no longer exists." According to industry sources, the market share of the express delivery industry is no longer growing at the same time, but changing. In fact, "the Spring Festival is not closed" is also a manifestation of hard work in the fierce competition of the express delivery industry.

For the express delivery industry, the purpose of "not closing the door during the Spring Festival" is to optimize services and retain customers.

In this regard, Shen Yin Wanguo Securities Research Institute said that 2022 will be the year when the profit of express delivery enterprises will rebound under the slowdown of "price war", and the leading enterprises will change from "price competition" to "service competition". The continuous implementation of "not closed during the Spring Festival" reflects that express delivery companies pay more attention to the service experience of merchants and consumers, and enhance their service reputation and brand image through continuous service during the Spring Festival.

Consumer: Content is greater than form.

"I agree not to call, but the courier has been placed at the transfer station."

In theory, the ultimate beneficiary of "the Spring Festival is not closed" is actually consumers.

However, according to the Red Star Capital Bureau, many consumers said that they did not feel good about the service experience of 202 1 "Spring Festival is not closed". "It has been placed in the transfer station for 5 days"; "Sent to the neighborhood, not delivered, and no one informed"; "No one accepts the return, and it has been stuck there." There are many online complaints, and some consumers say "don't fight" is more like a slogan shouted by a company.

In fact, there are still many objective factors that hinder the effective implementation of "no closing during the Spring Festival". Among them, during the Spring Festival, many e-commerce companies need to rest, shops are closed, consumers' shopping volume drops, and the express delivery business volume is not as big as expected. In addition, the personnel cost is an inevitable problem of "not closing the door during the Spring Festival".

Wang Chikun, a researcher at Beijing Understanding Research Institute, said: "Traditional logistics is a labor-intensive industry, especially warehousing, sorting and last mile distribution. Traditional logistics relies heavily on manpower. At the same time, the express delivery industry generally adopts the mode of joining, warehousing, sorting and last mile delivery. Every link may be contracted to partners, and these contractors may subcontract again and again. The courier company is not binding on the employees in these links, and the last mile is out of control. Some employees are unwilling to work overtime, and the whole link is broken. "

In addition, for the courier, the work during the Spring Festival should be paid more. If you want to keep the courier during the Spring Festival, enterprises are also facing cost pressure. In 2022, the "Spring Festival is not closed" service, and various express delivery companies still face many challenges.