What is the ivr technology of the call center?

This is an automatic voice response system based on voice recognition technology, which allows users to interact with computers through voice.

Nivr is a call center technology. What is its full name? Natural language interactive voice response system? (natural language interactive voice response). Compared with the traditional push-button IVR, n IVR is more humanized and natural. Users don't need to remember the key code, but directly interact with the system in natural language, which improves the user experience.

The realization of Nivr depends on advanced speech recognition technology and natural language processing technology. It converts the user's voice into text through speech recognition technology, then understands the user's intention through natural language processing technology, and then makes corresponding responses according to the user's intention. This interactive mode makes it easier for users to use call center services and improves efficiency and satisfaction.

Nivr technology has been widely used in the call center industry. It can be used in self-service voice service, customer service center, telephone sales, telephone banking and other fields. By using Nivr technology, enterprises can improve customer service quality, improve work efficiency and reduce labor costs, thus gaining higher competitiveness.

In a word, Nivr technology is an automatic voice response system for call centers based on voice recognition and natural language processing technology, which can improve the user experience and the work efficiency of call centers, and is one of the indispensable technologies in the call center industry.