Facing the macro-environment and national policy of "COVID-19 epidemic", how do small and medium-sized tourism enterprises make human resources planning?

Therefore, this epidemic has had a certain impact on the macro-business environment, the strategic objectives of organization and operation, and the current situation of human resources. The demand forecast and supply of human resources will change the forecast, the original plan of human resources planning of travel agencies has not adapted to the current development situation, and the overall planning and business planning of human resources need to be adjusted.

Human resources play a vital role in social activities and human progress, and generally have five basic characteristics: initiative, regeneration, value-added, timeliness and sociality.

As an enterprise that provides tourist services, travel agencies' basic business is divided into foreground business and background business. The front desk business includes tourism information consultation, tourism service reservation, tourism product sales, tourism reception and after-sales service; Backstage business includes product design and marketing, establishment and maintenance of collaborative network, service quality control and financial management. _ Therefore, in all aspects of its operation, travel agencies are inseparable from the coordination of a large number of human resources. Compared with other tourism enterprises, the human resources of travel agencies play a more prominent role in promoting the development of enterprises and realizing the expected business objectives of enterprises. Therefore, in addition to the general characteristics of human resources, the human resources of travel agencies also have the following characteristics.