How to deal with e-commerce disputes in e-commerce?

1, the site complaints various large shopping sites have their own customer service department, dealing with a variety of transaction disputes. Consumers can provide the website with fake and shoddy products, photos, chat records, transaction records and other relevant records, complaints or reports. Suspicion of a criminal offense, the various large shopping sites will also reflect the situation to the public security organs in a timely manner. 2, reported online once encountered online shopping fraud, should be promptly reported to the public security departments, in order to avoid more consumers to be cheated, has been cheated consumers should be promptly reported to the public security departments, requesting the public security departments to go to the seizure of the site and the fraudster's cell phone phone and bank account numbers. Consumers can report to the local public security bureau network monitoring office, you can also call the police. 3, the Consumer Council complaints and ordinary goods, online shopping for goods in consumer disputes, but also to the provincial and municipal Consumer Council complaints. Rights Hotline 12315. for online shopping risks, the staff reminded consumers to try to obtain shopping vouchers or save the transaction agreement (including the electronic version) and other relevant evidence, online shopping, most of the actual dealer is a foreign company, the receipt of goods to pay attention to check the official seal of the bill. If there is a dispute over the purchased goods, you should follow the principle of territorial jurisdiction and file a complaint with the relevant authorities in the place where the bill is stamped. For ordinary consumers, then, once it is related to commodity disputes, they will choose to complain, mainly because this way is very convenient, and if the judicial way to solve the problem, then the cost will be very high, the specific complaint is also very convenient.