How to treat group events

An article is submitted, please refer to:

How to treat group events dialectically

China has entered a period of prominent social contradictions, and the social stability situation is even more severe. The biggest factor affecting social stability is group disputes and incidents. Party committees and governments at all levels have made great efforts to this, and it is obvious to all the people. However, according to my six-year experience in maintaining stability at the grass-roots level, our grass-roots government still has some shortcomings in this respect, the most serious of which is poor work enthusiasm, such as delaying, covering up, concealing and solving problems just to calm things down, which leads to a very passive work situation and even a vicious circle. I think the reason for this situation is that the implementers can't see the fundamental solution to the problem and the possible benefits. In order to change this situation, we need to find the root causes and solutions of group disputes and incidents, realize that we can turn this bad thing into a good thing through our own efforts, and see the hope of solving the problem and the rich returns it may bring us.

Causes of group disputes and incidents

In this paper, I call the non-intensified group contradictions and disputes as group disputes, while the intensified group contradictions and disputes in which the masses have committed illegal and excessive acts are called group events.

First, why is it wrong to attribute the root cause of group disputes and incidents to the loss of interests?

The greatest role of human society is the division of labor and cooperation between people. Cooperation means the centralized use of resources, which will inevitably lead to the reduction of resources occupied by some people and the increase of resources occupied by others. And the possession of material, human and other resources to change the name is the interest. Therefore, it can be said that the increase or decrease of interests is a normal thing for human society. If we want to prevent group disputes and incidents by avoiding the loss of interests, we need to let human society return to the primitive society of "old age and death", which is obviously impossible. Therefore, this kind of understanding not only has no practical guiding significance, but also leads our thinking on how to solve the problem into a dead end. And it may breed retreat and disappointment, which will have a very adverse impact on our problem solving.

Just as weather changes cause some people to catch a cold and get sick, if weather changes are regarded as the cause of colds, then it is possible to prevent colds only by transforming the earth into a greenhouse with constant temperature and humidity. This conclusion is obviously meaningless. The research direction of the cause of cold should be that the weather has changed, why do some people catch a cold and some people don't? In the same way, to explore the root causes of mass incidents, we can only answer "why can some people compromise and tolerate after their interests are damaged, while others insist on not giving in?" Why do some people use legal means to protect their own interests, while others take excessive actions? "In order to find a meaningful answer.

Second, the causes of group disputes

I think we should study the causes of group disputes from both subjective and objective aspects:

(A) the inevitable existence of conflicts of interest, which is a necessary objective condition for disputes. Among them, we need to realize the existence of hidden interests and the phenomenon of venting anger.

Implicit interests mainly refer to public interests and many other things that may make people feel safe and full of hope for the future. For example, in the drag racing case of Fujiazi in Hangzhou, many people think that the masses and netizens have nothing to do with this matter, and it is purely a gathering of people to make trouble. But in fact, the focus of attention of the masses and netizens is not the humble fate of this rich man, but the judicial justice behind it. Judicial justice is related to the overall interests of all the people and even the country and nation. How can the indignation of the masses and netizens be unreasonable? Alarmingly speaking, if even judicial justice is not noticeable, it will be the beginning of national chaos.

Anger refers to a person who has endured many losses of interests, suddenly broke out in new disputes, and became extremely emotional and unable to communicate. Although everyone knows that anger is not good, as a human instinct, it is hard to avoid. At present, the parties to many disputes are importunate and unreasonable, and the disposal personnel of government departments regard such personnel as unruly. Behind this phenomenon is often anger. Law enforcement departments, especially public security organs, feel that the law enforcement environment is getting more and more difficult, and I think the reason is also the anger of the masses. In some complicated disputes, the handlers must look higher and farther, seriously investigate and consider whether there is anger and why there is anger, so as to find the crux of the dispute and handle it properly.

(2) The attitude of the masses towards conflicts of interest is their subjective condition. Attitudes can be divided into three types: humility, compromise and persistence. Modesty and compromise are generally unlikely to cause disputes, while persistence in uncompromising will inevitably lead to disputes between the two sides.

The attitude of the masses towards conflict depends on the relationship between two or more parties. People who unite and cooperate generally adopt a humble or compromise attitude. For example, between parents and children, raising and supporting are to reduce the interests of one party and increase the interests of the other. In essence, this is also a conflict of interest, but generally no dispute will occur. When people who compete or even hate relationships have conflicts of interest, they will generally adopt an uncompromising attitude, which will lead to disputes, such as the "spat leading to a bloody case" that is common in newspapers today.

It can be seen that whether the relationship between the masses (including the masses and the government) is harmonious is the root cause of group disputes, and the conflict of interests is only the trigger condition of group disputes.

Third, group disputes become the cause of the incident.

After a dispute, people usually can only save their own interests by two means. One is legal means, and the third party can recover the loss through arbitration, mediation and judgment. Second, illegal means, threatening the other party to yield or rob directly by excessive means, often backfire, resulting in the consequences of harming others and not benefiting themselves.

People take legal measures because they believe in the justice and fairness of the government and society; The reason for taking drastic measures is that people don't believe that they can recover their losses through a third party, thinking that they can only recover their losses by themselves. Therefore, people's distrust of government, law and society is the fundamental reason why group disputes turn into group events. Among them, I think that because we can only talk about trust if we are familiar and clear, we are not clear about the government and the law, such as ignorance of the law, which can also be called distrust.

Here and in this article, other "governments" refer to all public authorities, that is, the government in the eyes of ordinary people. After all, in their view, people's congresses, CPPCC, courts, public security and government agencies in a narrow sense are just different parts of a whole.

It can be seen that people's distrust of the government, law and society is the root of group events, and group disputes are the trigger conditions of group events.

The influence of group disputes and incidents

The influence of group disputes and incidents can be seen from two aspects: first, objective interests such as economy, rights and obligations; The second is subjective consciousness such as cognition and attitude.

In terms of objective interests, starting from the overall interests of the country and society, as long as there is no beating, smashing and looting, it is only a question of how to distribute internal interests, and the total amount of interests will not change. Just like handing something from the left hand to the right hand, at most, there is a little loss in the process of handover. It can be seen that no matter what means are used to solve group disputes and incidents, as long as the incidents can be calmed down, there will be no essential difference in the impact on objective interests. This can be explained by "total conservation". Therefore, there is no need to delve into the impact in this regard.

Subjective consciousness means that the whole process of occurrence, development and appeasement of group disputes and events will affect and change the understanding of the parties and bystanders to the government and society, and this understanding will determine the relationship between the masses and the government and the masses in the future.

According to the left, middle and right, people can be divided into three relationships: trust, suspicion and hostility. When dealing with unfamiliar people, most people will be skeptical at first, but in the process of dealing with them, they will deepen or form an understanding through careful confirmation, from unfamiliar to familiar, and then decide whether the future relationship between the two sides is trust or hostility according to the results of understanding.

Due to various historical, present, objective and subjective reasons such as market economy, government reform, functional transformation, the departure of old people and the emergence of new people, people today are not familiar with the current government. The occurrence of group disputes and incidents has brought people the opportunity to deal with the government. Therefore, group disputes and incidents not only bring trouble and pressure to the government, but also give the government an opportunity to let the masses know about the government, that is, give the government an opportunity to win the trust of the people and unite with the masses.

According to the whole development process of group disputes and incidents, the masses will judge for themselves "government, law, society, friends, etc." They are all reliable and credible, form an understanding, and then decide whether the relationship with other people and the government is mutual trust or hostility. For our government, from another perspective, it is a problem that runs counter to the people's hearts; For the society, this is a question of harmony and disharmony.

Everyone is familiar with the saying that "those who win the hearts of the people win the world, those who lose the hearts of the people lose the world", but many people also question "Does the hearts of the people really have that great influence?" In ancient China, there were allusions of "love me, love my dog" and "my neighbor is suspicious of me", which explained the two diametrically opposite results caused by the two attitudes. This also shows that attitude has a great influence on people's behavior. In War of Resistance against Japanese Aggression, the Japanese invaders carried out retaliatory mopping-up and the "Three Lights" policy, millions of migrant workers supported the front line in the War of Liberation, and people of all ethnic groups tightened their belts in the War to Resist US Aggression and Aid Korea. The harm suffered by the people behind this is immeasurable, but the people's support for the party has never changed. This is the benefit of "winning the hearts of the people". In today's society, the government has never made trouble, whether it is good or bad, it may arouse the doubts of netizens and lead to a sharp decline in the efficiency of government work. This is the result of people's dubious belief in the government, and it can also be said that it is "unpopular and unpopular". As for the consequences of "losing people's hearts", I am afraid that there will really be a scene of "smoke everywhere and anti-thieves everywhere".

It can be seen that if the relationship between the masses and the masses and between the masses and the government is mutual trust, then many things will roll with the punches and roll with the punches. If it is cold and hostile, then small things will become big things, and nothing will have twists and turns. Therefore, it is very important for us to deal with the aftermath of every group dispute and incident. If we can gain people's trust in handling group disputes and incidents, it will not only pave the way for the future development of China, but also provide a strong impetus for development.

This is what President Mao Zedong said in "On Correctly Handling Contradictions among the People": "In our society, it is not good for the masses to make trouble, and we don't approve of it. However, after this kind of incident, we can learn lessons, overcome bureaucracy and educate cadres and the masses. From this perspective, bad things can also be turned into good things. Trouble is twofold. We can look at all the troubles from this point of view. "

Fundamental settlement of group disputes and incidents

To sum up, we can see that people's distrust of the government, law and society is the root cause of group events, and group disputes are the trigger conditions of group events. Whether the relationship between the masses (including the masses and the government) is harmonious is the root cause of group disputes. Trust is also a relationship between people. Therefore, the fundamental way to solve group disputes and incidents lies in improving the relationship between cadres and the masses, between cadres and the masses and between the government.

Government is not only the superstructure of society, but also the largest group. It has an unparalleled role model for other people and groups, and plays a decisive role in improving the relationship between cadres and the masses, the relationship between cadres and the masses and the government. As for how to do it, the government must first win the trust of the people and let the masses trust the government.

In psychology, people's basic needs from low to high are: physiological needs, safety, family (love) and respect. In my opinion, the goal of building a harmonious society is to solve the basic needs of most people in turn. After 30 years of reform and opening up, under the leadership of the Party and the government, China's economy has made great progress, which can basically solve the problem of people's food and clothing, that is, their physiological needs. Therefore, the goal of our social development at this stage should be to meet people's demand for "security". In my opinion, safe employment includes two aspects: survival guarantee includes life, employment, medical care and so on. Development security refers to the fairness of development opportunities including monopoly and the gap between the rich and the poor. Whether people trust the government and other law enforcement agencies will seriously affect their satisfaction with "safety". Therefore, winning the trust of the government is not only related to the fundamental solution of mass incidents, but also an indispensable part of building a harmonious society.

People's trust in the government comes from people's understanding of the government, and the specific understanding comes from two aspects: first, the impression left by the specific behavior and history of the government; Second, the criteria for the masses to judge and understand things themselves, that is, world outlook, values and outlook on life, are mainly reflected in social atmosphere and atmosphere. Therefore, in order to win the trust of the government, one must show an image worthy of the trust of the masses through practical actions, and the other is to establish a good social atmosphere and ethos, and guide the people to make a correct understanding and judgment of the government's behavior. In this regard, I have some ideas and write them for your reference.

First, the image worthy of the trust of the masses is reflected in two aspects: virtue and talent. Among them, morality determines whether the interests of the government and the masses are consistent, and only in this way can we determine the development prospects of consistent interests.

(a), moral quality is used to answer the question "whether the government will help the masses", which affects whether the masses are willing to cooperate with the government. For example, the loss of material benefits caused by "corruption" is not great relative to the whole country, but by its nature, it is a typical act of treachery to do things that harm the interests of the people and the country with the salaries given by the people and the country. I'm afraid no one in this world will be willing to cooperate with treacherous people. Even if forced to cooperate with them, it is bound to be vigilant everywhere and always be careful, resulting in low work efficiency. Therefore, the loss and harm of the moral degeneration of "corruption" is incalculable. The state and society are not a group of the government, they belong to everyone and every group. National development and social harmony require the cooperation of all people and groups. Therefore, moral quality is very important to the government, society and country.

Morality is mainly reflected in people's views and attitudes towards various things, which are actually the product of the combination of specific things and people's world outlook, values and other ideologies. Comparatively speaking, things are accidental and concrete, and ideology is inevitable and universal. Therefore, the quality of moral character depends on ideology such as world outlook and values. I personally summed up the following points related to morality:

1, understanding and attitude towards interests

Interests mean resources, money means material resources, and rights mean human resources. The government's understanding and attitude towards interests will determine whether the image of the government as a distributor of public resources in the eyes of the masses is stingy, generous, extravagant or frugal. These different images stem from the scarcity and utilization of resources. Resources can't satisfy people's desires, which determines that the use of resources must be selective. The use of resources has three purposes, one is survival, the other is development, and the third is enjoyment. Be more generous and less stingy in the use of survival and development; For enjoyment, there is more luxury and less frugality. Therefore, the government needs to have different attitudes towards the allocation and use of resources for different purposes, and should give priority to people's livelihood and development, and give priority to enjoyment and service.

There is a bankrupt state-owned enterprise in the local area, with more than 200 disabled retired employees, many of whom are over 60 years old. According to the provisions of the Labor Law, they should enjoy a total of more than 8 million yuan of work-related injury subsidies. The government delayed for more than two years, saying that the quantity was too large to handle. On the contrary, the director of a unit is equipped with two cars, a car and an off-road vehicle, totaling more than 654.38+0 million, not counting the monthly fuel and maintenance costs. I think that if 10 has a director to save money, there should be more than 8 million yuan. In this way, how can the government leave a good impression on the masses?

As far as the use of resources is concerned, centralized use can reduce waste and improve efficiency, so the government tends to be bigger and stronger in recent years' development, which is also in line with China's national conditions, and its correctness is beyond doubt. For example, the economic development of the society is much more stable and orderly than in the previous 10 and 20 years, which is reflected in the improvement of quality, the development of brands and the reduction of cheating and counterfeiting. However, the scarcity of resources also doomed the increase of development opportunities for a few people and the decrease of development opportunities for most people. The reduction of most people's development opportunities will inevitably lead to the weakening of the vitality and potential of economic development. This is reflected in the 1990s, when civil servants went to the sea to do business. Nowadays, there are often hundreds of candidates for a civil service position. The excessive concentration of resources leads to the inequality of development opportunities, which leads to the widening gap between the rich and the poor, which in turn leads to more inequality of development opportunities, thus forming a vicious circle. This should also be the most fundamental reason why the United States enacted the anti-monopoly law at the beginning of last century. Therefore, the government must have a deep understanding of Scientific Outlook on Development in the utilization of resources, grasp the degree of concentration and realize "all-round and sustainable" development.

Looking at investment from another angle, giving a rich man 65.438+0 billion can only bring icing on the cake, but giving 6.5438+0 million laid-off workers can bring 6.5438+0 million "timely help". The difference is clear at a glance, so "comprehensive" should not only be limited to material aspects, but also include emotional and spiritual aspects.

2. Understanding and attitude towards the rules

Rules refer to the morality, laws, regulations and principles in reality, and should be a part of Scientific Outlook on Development in essence. The understanding and attitude to the rules determine the way people do things, whether they are flexible or rigid, principled or unscrupulous. Rules serve different people. We can call the rules that serve the overall situation, the whole and the universal object universal rules, which are mainly manifested in law, morality and so on. Rules that serve one-sided, partial and specific objects are called specific rules, which are mainly embodied in the rules and regulations of specific groups and departments. When the rules conflict with our specific needs, if the rules are universal, then obeying the rules is principled, and not obeying the rules is unscrupulous; If the rules are concrete rules, then obeying the rules is rigid, and disobeying the rules is flexible.

Universal rules, such as morality and law, represent the interests of all. For the government, observing these rules can reflect the consistency of the interests of the government and the masses. Non-compliance will naturally split the interests of the government and the masses, further leading to the opposition between the government and the masses. Therefore, the government must abide by the universal rules.

Specific rules, such as departmental rules, special provisions in a specific period, hidden rules, etc., represent the interests of specific groups. For the government, observing these rules means putting the interests of the whole people under the interests of specific groups, which will inevitably lead to the loss of the interests of the whole people and the public. On the contrary, if you don't abide by these rules and stick to your own behavior, it can be regarded as safeguarding the interests of the whole people and the public. Therefore, for specific rules, the government should dare to reform and innovate.

Establishing and using new rules correctly and reasonably can often solve a series of problems once and for all, just as many government departments and institutions like to solve problems by establishing new rules, such as issuing documents and formulating systems, but at the same time, they should deeply understand the harm of excessive establishment and use of rules. For the masses, too much establishment and use of rules not only increases the cost of doing things, but also inhibits their creativity and vitality; For the government, it not only increases the management cost, but also provides an environment and hotbed for bureaucracy and buck passing. Therefore, we must be careful to establish rules to avoid the phenomenon of going too far.

There is a very bad phenomenon in today's society, "leaders can't do anything if they pay attention to it;" Leaders can't do anything without paying attention to it. "The reason why it can't be done is that the leaders don't pay attention to it, and there are too many rules to follow, so things can't be done naturally; As soon as leaders attach importance to it, many rules can be ignored, and things will naturally be easy. Its extended meaning will often cause misunderstandings among the masses. Leaders' instructions are higher than rules, and leaders can be free from rules. In this way, even if the problem is solved through "leaders' attention", it will lead to distrust of psychological hints that pose a threat to the masses, and even verify the argument of "making a mountain out of a molehill, solving small things, not making trouble and not solving them" in disguise. Therefore, when the government exercises its functions, especially when dealing with group disputes and incidents, it must be strict with itself, downplay the "role of leadership" and strengthen the "role of law", even if it will increase the handling cost.

3. Understanding and attitude towards yourself

Self-awareness and attitude determine whether a person is proud or modest, active or passive.

The performance of pride lies in thinking that you are omnipotent and irreplaceable. An irreplaceable existence does not need partners, let alone real trust and respect for those who can be replaced. But if you don't trust others, how can others trust you?

From the perspective of historical materialism, after the Renaissance, the era of great navigation, the religious reform and the bourgeois revolution, the productivity of Europe has improved, and the contradiction between science and technology has been paid more and more attention. In this case, if Sir Newton didn't discover the three laws of physics, then 10 years or decades later, another European, more likely an Englishman, will inevitably discover these laws of physics. Therefore, Newton was great, but by no means irreplaceable. This should also be the reason why he said, "If I see farther, it is because I stand on the shoulders of giants". For another example, Qin Shihuang unified China, unified writing, unified measurement, and created a new era of Chinese civilization, but he was also irreplaceable. Even without him, China is bound to appear.

The same is true of people like "Chu Emperor" or "Han Emperor".

The correct understanding should be that tens of millions of people in Qian Qian have created history, and history has chosen some people as its representatives. All these representatives have exerted their talents or accelerated or slowed down the pace of historical progress, but none of them is irreplaceable, only the working people are irreplaceable.

Nowadays, it is often heard in the society that "Mayor Li XX has built a Huimin project here", but in fact, without Mayor Li XX, Mayor Zhang XX will build a Huimin project B here with the money from the manicure project. Therefore, the greatest credit should not be attributed to one person, but to all those who have created financial income. For the society, a real estate agent often says how many houses he has built, how much tax he has paid and how much contribution he has made. But in fact, if there is no A, the real estate market created by the people will inevitably choose another "B" to "build how many houses and pay how much tax" or even more. Therefore, the greatest contribution of houses and taxes should be attributed to all the people and the market they created, not a few rich people.

Modesty is manifested in not only knowing the shortcomings and limitations of individual abilities, but also knowing that to make up for their own shortcomings and limitations, we must integrate into the collective and the people, trust them, listen to their opinions, help each other and develop together. Slogans such as "public servant" and "serving the people wholeheartedly" put forward by our party a long time ago are actually indirect expressions of modesty.

According to dialectical materialism, we know that consciousness comes from matter, but it reacts on matter. Although human consciousness cannot change matter.

"Existence", but it can serve mankind by changing the "way of existence" of matter, which is the reason why human society is developed. In reality, we believe in the objective existence of the objective world, but we also believe that through our own efforts, we can bring changes to the real world, which is also a positive performance. In the words of Man Jinxi, the iron king, "Go if you can, and go if you can't". For example, although we firmly believe in the market theory that "800 yuan can't exchange things with a value of 1000 yuan", at the same time, we also believe that we can exchange things with a value of 1000 yuan first through various ways such as "installment payment" and "work for relief".

There are two misunderstandings: one is that consciousness is higher than matter, which overestimates the role of consciousness and shows blindness or impulsiveness; The second is that consciousness should be completely subordinate to matter, ignoring the initiative of consciousness and showing passivity. The mainstream of China's 5,000-year-old traditional culture and today's culture is atheism, and materialism is deeply rooted in China. Therefore, China's mistakes of "blind action and impulsiveness" are relatively few, and the phenomenon of "passivity" is relatively more. The harm of "recklessness and impulsiveness" lies in destruction, such as the harm caused by the "left-leaning" route in the history of China revolution; The harm of "passivity" lies in the lack of courage to face difficulties and never going up to "betrayal". For example, War of Resistance against Japanese Aggression's "Chongqing government" and "Wang puppet government" have one thing in common, that is, they are superstitious about the power of aircraft artillery, which will inevitably lead to their submission to aircraft artillery. In sharp contrast, it is the confidence and courage of the * * * production party to strive for self-improvement and the policy of "self-reliance".

Nowadays, when many government departments are looking for the reasons for their work failure, the first reason is often lack of money and few people. This reason led the government to set up various full-time departments and increase various establishment and rules and regulations. 1990 or so, there are 70 or 80 people in our unit, and now there are more than 300 people, which has more than quadrupled in 20 years, and the rules to be followed have changed from one to many. In this way, although the actual strength has increased a lot, the work efficiency has also decreased a lot.

The scarcity of resources is doomed that no one can always have enough resources to cope with the ever-changing situation in this world. In addition, all revolutions and changes in human history began only after sufficient resources were reserved. Therefore, we must find the courage and confidence to face difficulties on our own, otherwise we will lose the motivation to move forward. Now the work of maintaining stability faces many difficulties. If we always attribute the reasons for poor work to lack of money, people, departments and systems, the work will never be finished.

4. People's understanding and attitude

Historical materialism tells us that the state and society are not owned by the government, but by the whole people. The development of the country and society is not the responsibility of the government alone, and the government is unable to undertake such an important task, because the core production task of development is borne by the working people. The function of the government is to create all convenient conditions for the broad masses of working people and make them produce better and faster, that is, to serve the people wholeheartedly. This tells us that the relationship between the government and the masses is a partnership.

In the feudal society of China for more than 2,000 years, the imperial court regarded the people either as slaves or as enemies. Even the most wise emperor regarded the people as his own at best. Under this attitude, the court naturally hoped that the stupider the people, the better, out of its own self-interest. This is the origin of ignorance. The direct consequence is what Mr. Lu Xun said, "It is indisputable to mourn its misfortune", and the indirect consequence is the slow development of the country and society. The example is the humiliation of China in modern times in 1 10.

Smart, brave and collective-minded people sometimes bring some pressure to the government, but at the same time they also bring more motivation and hope for national rejuvenation. Such as the Napoleonic Empire after the French Revolution, Prussia, which unified Germany after universal education, and Japan after the Meiji Restoration.

In order to have intelligent, brave and collective people, our government should establish a sound mechanism to encourage those who are independent, brave, concerned about the collective property of the masses and other public interests, and criticize those who follow others' advice, cowardice and selfishness. Now some leaders hear about the group, and their first reaction is to investigate the people behind the scenes and crack down on them. After the treatment, they have to educate others: "Just mind your own land, who told you to mind your own business." If this phenomenon continues to spread, I'm afraid there will be no real talents available when the country is in danger.