Commitment letter of product after-sales service

Nowadays, the commitment letter is closely related to our lives. In writing, the commitment letter has certain writing norms. Then the question is coming, how to write a proper commitment letter? The following are my five commitments for after-sales service of products, which I hope will help you.

Product after-sales service commitment 1 Shanghai qingheng electronic technology co., ltd. adheres to the business purpose of "providing customers with the most satisfactory products and services", and solemnly promises to continuously improve the service quality while ensuring the advanced nature, reliability and stability of the equipment, so as to ensure that customers can get services from sales to after-sales delivery, commissioning and opening, equipment maintenance and management, technical services and user technical training, so as to satisfy and reassure customers.

1. Ensure that the equipment packaging meets the requirements of moisture-proof, rain-proof, rust-proof, corrosion-proof and shock-proof, and the identification is clear and correct, so that the goods can be delivered to the site safely and timely.

2. High-quality and fast technical services.

In order to better ensure the normal operation of equipment, answer the questions raised by users in time and help users solve problems, the company's maintenance center and local maintenance outlets are responsible for the opening, maintenance and technical consulting services in various places. The full-time engineer in the maintenance center is responsible for providing customers with free technical consulting services at any time.

Ensure that after receiving the user's fault call, Jiangsu, Zhejiang, Shanghai and Anhui will arrive at the scene within 24 hours, and other areas will arrive at the scene within 48 hours to solve the problem within 24 hours.

The company's maintenance center has a 24-hour telephone service, and full-time engineers answer users' calls to ensure that users get timely technical support in the process of using equipment.

3. Debugging and opening for users free of charge.

Engineers are responsible for the installation, debugging, opening and testing of field equipment. After successful equipment debugging, the supplier shall provide the test results to the user in written form, and the supplier's technicians can only leave the site after obtaining the consent of the user.

4. Check regularly.

Our company regards the inspection system as one of the daily maintenance work, that is, the company organizes an inspection of the operating equipment once every six months. The company mainly inspects engineering and technical personnel, with the participation of designers. And listen to the problems and suggestions reflected by user maintenance personnel, and constantly improve the software and hardware functions and quality of products.

5. Warranty period.

Warranty period: the warranty period of the contract equipment is 18 months after successful installation and debugging. During the warranty period (except natural disasters and man-made damage), the expenses of spare parts and business trips shall be borne by the supplier.

6, lifelong maintenance, to ensure the interests of users.

Under normal conditions (excluding natural disasters and man-made damage), the equipment of Shanghai Qingheng Electronic Technology Co., Ltd. is guaranteed for three years, and the electrical part is guaranteed free of charge 18 months. Outside the warranty period, the company provides lifelong paid service.

7. Establish user files to improve product quality.

In addition to providing users with technical consulting services, the company's maintenance center is also responsible for receiving and collecting users' complaints and consulting information, ensuring that users' problems and requirements can be handled in time, and tracking and verifying the handling situation. At the same time, user files are established to record the use of products, which provides a basis for the improvement of product quality in the future. We will continue to pursue perfection and provide customers with the most satisfactory products and services.

8. The company's spare parts warehouse can provide users with 15 years' usage, and provide spare parts at preferential prices.

9. Requirements and suggestions.

As a user of Shanghai Qingheng Electronic Technology Co., Ltd., we thank you for your trust in our company. If you have any suggestions and requirements for our products, please let us know in time. At the same time, you should carry out regular maintenance according to the operating instructions and maintenance manuals of various products of our company. If the equipment breaks down, you should inform all the maintenance personnel of our company in time, so as to find and deal with it in time, and make daily records of the equipment operation station. We believe that the equipment will be maintained through communication and cooperation between the two parties.

Commitment: xxx

In order to create a famous brand, improve corporate visibility and establish corporate image, we solemnly promise to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":

A, product quality commitment:

1. There are quality records and test data for the manufacturing and testing of products.

2. Strictly control the testing of product performance, and deliver it for installation after it is confirmed to be qualified.

Second, the product price commitment:

1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic high-quality brand-name products.

2. Under the same competitive conditions, our company will sincerely provide you with the most favorable price without reducing the technical performance of the products or changing the parts of the products.

Third, the delivery date commitment:

1. Product delivery date: as far as possible according to user requirements. If there are special requirements, it needs to be completed in advance. Our company can organize production and installation to meet the needs of users.

2. When the products are delivered, our company provides the following documents to users: ① Technical Maintenance Manual ② Purchased parts and manufacturer's instructions.

Four, after-sales service commitment:

1. Service tenet: fast, decisive, accurate, thoughtful and thorough.

2. Service tenet: service quality wins users' satisfaction.

3. Service efficiency: In case of failure during or outside the warranty period, the maintenance personnel can arrive at the site within 12 hours after the supplier receives the notice and start the maintenance.

3. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost of the parts provided will be charged. For the equipment damaged by the buyer's human factors, the parts repaired or provided by the supplier shall be calculated at the cost price.

After the warranty period, our technicians will pay no less than two return visits every year to investigate the users' usage.

Commitment letter for after-sales service of products Article 3 Commitment letter means that the promisor fully agrees with the offeror's offer and expresses it in writing. The following is a sample of after-sales service commitment letter for reference only ~

I. Pre-sales service

1. Send a specialist to introduce the domestic and international industry implementation standards to users, introduce the characteristics and general situation of our products, and select high-quality and low-cost products and materials for users.

2, technical solutions, send professional and technical personnel, business personnel for technical exchanges, business disclosure. You can organize your company's personnel to visit the factory for guidance. Before and after the whole bidding process, provide product performance, characteristics, scheme design drawings and various parameters in time, and actively cooperate with your company to select satisfactory product manufacturers. Even if our products are not selected due to other factors, our factory is willing to provide your company with technical consultation for this project, so that your company can purchase products with advanced technology, reasonable price and reliable performance.

Second, selling services.

1. In terms of technical design, our factory optimizes the design and strives for perfection. We work closely with the design institute and your company to ensure the smooth development of the design work, and actively listen to the requirements of on-site operators to improve the design. If the design institute needs to be changed and users have special needs, our factory will try its best to meet their requirements and try its best to coordinate the cooperative relationship with all parties.

2. Choose the best parts manufacturer in China, which not only meets the performance requirements, but also facilitates future maintenance and parts supply.

3. In the manufacturing process, fully cooperate to arrange the work of drawing review, product supervision, inspection and acceptance, etc., so that all the work before product delivery can be carried out in an orderly manner.

Third, after-sales service.

1. When the product is delivered to the user, our factory will send a special person to open the box for inspection with the relevant personnel of your company.

2. In the process of equipment installation and debugging, our factory sent senior engineers with rich field experience to the site to guide the installation and debugging free of charge to ensure the normal and smooth operation of the products.

3, free training of technical and maintenance personnel, and establish contact with maintenance personnel, in terms of maintenance, do long-term technical support. During the use of your equipment, provide 24-hour maintenance to ensure the use requirements of users.

4. Supply spare parts in time to ensure customer satisfaction.

(1) timely reflect the needs of users;

(2) Provide products with high quality and low price, and ensure timely delivery;

(3) Strictly control product quality;

(4) Proper packaging to prevent omission and damage.

In a word, we not only provide users with qualified products, but also provide high-quality services, establishing a good image in the same industry and leaving a deep impression on users.

Product after-sales service commitment 4 Lishui county government procurement center:

Our company now makes the following written commitments on the equipment provided in quotationNo.. ：

(1) product quality:

1. Our company guarantees that the equipment provided is brand-new, unused and original qualified products, and the imported equipment is introduced through formal channels. Ensure that the goods provided have good performance during the service life under the conditions of correct installation, normal use and maintenance. Provide instructions when delivering the goods.

2. Our company promises to implement the quality standards of the supplied equipment in accordance with the requirements of relevant national quality and technical standards and relevant laws and regulations, and supply the goods in accordance with the original manufacturer's quality assurance regulations and relevant supply standards, so as to eliminate counterfeit and shoddy products.

(2) After-sales service:

1. Division of after-sales service period:

A. free warranty period:

Products sold in the quotation:

……… ..

B. Quality maintenance period: provide lifelong maintenance service beyond the warranty period (Yes/No).

Parts outside the warranty period are charged according to the cost of the parts.

2. Provide free on-site service during the warranty period:

A, free delivery to the place designated by the purchaser, and installation and debugging, performance introduction and operation training for users;

B. When the equipment fails; Commitment to on-site service within hours in the county; On-site service within hours outside the county; If it can't be repaired normally within working days, our company will provide spare machines with parameters not lower than the original equipment for the purchaser to use for free until the fault is eliminated;

C, regular return visit maintenance: return visit once within months after sale, timely understand the buyer's opinions and suggestions, and further improve our after-sales service.

3. Suggestion: In order to ensure the normal use of equipment, reduce the failure rate and ensure the normal service life of equipment; During the warranty period, users should first choose original regular products for consumables and related accessories.

4. Contact information of after-sales service:

Service Phone: Contact:

Complaint telephone number: Contact person:

(3) If the above commitments are not fully fulfilled, the purchaser may take necessary remedial measures, and the expenses and risks shall be borne by our company (deducted from the bid bond).

Full name of supplier (official seal):

Legal (entrusted) agent:

Date:

Product after-sales service commitment 5 XXX company is a specialized company engaged in satellite navigation and positioning and geographic information engineering. Since its establishment, XXX has been committed to the promotion and application of related products in all walks of life, providing users with (related) system solutions.

XXX has carried out extensive cooperation with many well-known manufacturers at home and abroad, covering domestic users in the fields of national defense, marine fishery, transportation, mechanical control, communication, electric power, surveying and mapping, land exploration, airports, water conservancy, railways and agriculture. It has always been our pursuit to provide customers with a complete set of solutions from scheme design, product selection, equipment procurement to on-site training and maintenance with the business philosophy of "customer-centered". XXX is willing to provide our customers with efficient, stable and convenient services wholeheartedly.

To this end, we will serve our customers wholeheartedly.

1。 When the equipment arrives at the site, our technicians arrive at the same time, unpacking inspection together, and providing technical consulting services for equipment handling, storage and matters needing attention;

2。 In the process of equipment installation and debugging, our technicians go to the site to assist in the installation and debugging, and deal with the problems encountered in the installation process in time to ensure a success;

3。 Provide technical data and spare parts such as product use and maintenance instructions, schematic diagrams, wiring diagrams and construction drawings according to the contract requirements;

4。 Assist in the power-on test after equipment installation and carry out trial operation;

5。 Products are subject to lifelong service system and 24-hour service;

6。 Outside the warranty period, the seller is responsible for providing spare parts with long-term preferential treatment, and only charges the cost;

7。 1 hour to answer the equipment questions raised by the buyer. If someone needs to be sent to the site, our after-sales service personnel will arrive at the site within 48 hours, so as to deal with the problem in time and restore the equipment as soon as possible. If the equipment cannot be repaired within 10 days, the product will be replaced free of charge.

8。 We provide free training for users' operators, introducing product performance structure, operation, maintenance knowledge, drawing reading and troubleshooting knowledge and skills;

9。 Establish a hotline to keep abreast of equipment operation, accept users' repairs and complaints, so as to arrange technicians to answer or rush to the scene in time;

10。 Strengthen contact with users, attach importance to users' opinions, formulate quality tracking information card system for each user, improve user files, pay a return visit to products, understand the operation of equipment, and ensure users to use our equipment safely and reliably for a long time;

1 1。 The warranty period of this equipment is 12 months, counting from the date when the buyer passes the acceptance and uses it. During the warranty period, if the product is damaged or cannot work normally due to poor manufacturing quality, we will repair it for free and maintain it normally.