Woman's fresh food courier was put in the Fengnuo 30 hours, the courier involved will deal with this matter?

China is a big country of express delivery, the amount of express delivery every day has reached a very alarming level, the courier is also a very large industry. In China, in addition to SF, there are many courier companies, such as Shentong, Yuantong and so on, these basically we ordinary people in the online shopping will use. However, when shopping online, the question of whether the courier needs to be delivered to the door, which also triggered a controversy on the Internet. Most netizens believe that the courier must be delivered to the door, or to the hands of consumers, so as to ensure the safety of the courier. However, there is also a part of the people think that the courier does not need to be delivered to the door, just need to be placed in the courier point. Of course, different people have different views.

However, just recently, a thing about express delivery has sparked a hot debate on the Internet. A lady from Wuhan, she bought some fresh food, such as steak, dumplings, pizza and so on, on Yunjie.com. As we know, these are things that need to be frozen, otherwise they will definitely be bad when they are delivered to consumers. However, what people did not expect is that just after these fresh food was delivered, no one even contacted her by phone, and it was directly put into the Toyotomi Nest, and by the time Ms. Li remembered her online purchase of fresh food, the things had been put in the Toyotomi Nest for 30 hours. To know, now the weather is so hot, these fresh food and put so long, must have been bad, Ms. Li is very worried about food spoilage. So, Ms. Li in the things retrieved, because there is no odor for the time being, she immediately put things into the refrigerator. Subsequently on this matter, and separately courier as well as business communication.

However, Ms. Li was very dissatisfied with the communication. Ms. Li first complained to the customer service of Yunjie, which was also very interesting, after learning that the food did not smell bad, he directly claimed that the food had not spoiled. However, Ms. Li insisted on filing a complaint, and according to the platform's requirements, it is necessary to provide photographic evidence. However, due to this matter Ms. Li has frozen the raw food in the refrigerator, it is impossible to show the previous state, in this case, her complaint directly failed.

It is worth mentioning that this matter is actually the courier company's problem, the courier did not notify Ms. Lee in time to pick up the goods, which in itself is the fault of the courier, the courier should take full responsibility. However, the relevant courier company's responsible person said, the reason for such a situation, mainly because the courier's packaging is not affixed to the fresh face sheet, so it was mistaken for ordinary express. If the fresh face sheet is affixed on it, such a thing will not happen. As soon as such remarks came out, the persons in charge of these express delivery companies were angrily disliked by netizens. In fact, according to the relevant regulations, regardless of whether the express is labeled with fresh food or not, it should be delivered to the door, and even if it can not be delivered to the door, the recipient should be contacted in a timely manner and told to pick up the package in a timely manner. This matter, it can be said that the courier company's full responsibility, and now the courier company constantly kicking the ball, simply not a bit of responsibility.