Traditional Culture Encyclopedia - Traditional stories - What are the functions of the bank's front desk, middle desk and back office?
What are the functions of the bank's front desk, middle desk and back office?
Bank front desk: The bank front desk is a management system, which is customer-oriented and customer-centered. The front desk is the department and personnel responsible for business development and directly facing customers, providing customers with one-stop and all-round services. As customers of the bank, the tellers, account managers and lobby managers we often come into contact with are all front desk positions: the middle desk of the bank: the middle desk formulates various business development policies and strategies by analyzing the macro market environment and internal resources, providing professional management and guidance for the front desk and controlling risks. China and Taiwan often include risk management (credit management), planned finance, product development, channel management, human resource management, strategic planning and other functions. Bank background: The background mainly handles and supports business and transactions, and enjoys services, including accounting treatment, IT support, call center, etc. The center for centralized loan approval can also be included in the background category. Backstage is the Bank Support Department. The concentration of backstage work and the enjoyment of services are international trends.
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