What is a call center?

1, the efficiency of the call center means that the enterprise service hotline can complete the customer's consultation and complaint in the shortest time. Intelligent cloud Call Center is an efficient service platform, which can realize the functions of quick response, multi-access and intelligent transfer, effectively integrate the internal and external resources of enterprises, and provide fast, efficient and accurate services.

2. Call center is a service organization composed of a group of service personnel in a relatively concentrated place. It usually uses computer communication technology to deal with inquiries and consulting needs from enterprises and customers.

3. A call center is an entity that receives and sends calls for customer service, marketing, technical support and other specific business activities. Also known as customer service center, automatic call distribution, also known as follow-up meeting mode, it is used for business representatives to deal with the working status related to the last call.

4. What is a call center and how to find a job? Call center generally refers to the customer service center of an enterprise, which provides services for customers. A call center agent is a group of employees in a call center. They usually use computer communication technology to handle telephone inquiries from corporate customers and engage in marketing and telemarketing activities.

5. Call center system is also called outgoing call system and manual outgoing call system. The main functions are: batch import of telephone charges, automatic outgoing calls, customer management, and statistics of employee call volume and duration. The functions of the system are similar, mainly depending on the correct wiring. Only when the line is stable can the stability of the call be guaranteed. The name is the number, more than ten years of system and line experience.

6. Call center is an operating place that can automatically and flexibly handle a large number of different incoming and outgoing telephone services and services by making full use of modern communication and computer technologies such as IVR (Interactive Voice 800 Call Center Process Response System) and ACD (Automatic Call Distribution System).