What is the meaning of etiquette? What are its characteristics?

People's etiquette is a civilized code of conduct, a social individual's life code of conduct and the code of dealing with people, an individual's individual regulation of personal appearance, appearance, speech, manners and dealing with people, and an external expression of personal moral quality, cultural accomplishment, educational conscience and other spiritual connotations. Its core is to respect others, be friendly with others, and be consistent inside and outside.

Personal etiquette is the expression of mutual respect and friendship among members of society, and it is also a virtue, which is the embodiment of a person's moral cultivation in social activities.

For individuals, personal etiquette is the moral norm and standard of civilized behavior. As far as a country is concerned, personal etiquette belongs to a social culture, is the basic element of socialist spiritual civilization, is a symbol of national culture and tradition, and is a classic of a country governing the country and educating the people.

On the surface, personal etiquette only involves trivial matters such as personal dress and gestures, but the details are spiritual and the manners are cultural. As a social culture, personal etiquette is not only related to individuals, but also to the overall situation. If you disregard personal etiquette norms, be self-righteous and go your own way, you will inevitably be handled by a pen, ranging from affecting your own image to affecting the overall image of social organizations and even the nation. This is the truth, not complaining and grandstanding.

Numerous facts have proved that personal etiquette plays a positive role in purifying and beautifying a society. Personal etiquette is a powerful moral force, which enables every member of society to consciously adjust his behavior according to the requirements of social civilization, abandon bad habits, and finally bring his words and deeds into the orbit of etiquette in line with the times to conform to the trend of social development. It can be said that personal etiquette also reflects the degree of civilization of a society from one side.

It can be seen that personal etiquette is not only a standard to measure a person's moral level and education level, but also an important symbol of the civilization degree of a society and a country.

Personal etiquette should be based on socialist morality, personal moral cultivation and cultural accomplishment. If we only work hard on the form, it will be counterproductive. Because it can't show respect and friendliness to others in essence, it can't really impress each other, infect each other, enhance friendship, coordinate relations and manners.

(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude.

Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.

(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.

(3) Behavior in front of customers

☆ When meeting customers, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present.

☆ In a customer's home, you can't come uninvited. Even if you are familiar with it, don't tamper with the things on the customer's desk, let alone play with the customer's business card, and don't tamper with the books, flowers and other furnishings in the room.

☆ It is not easy to sit down by yourself before others (hosts) sit down. Sit up straight, lean forward slightly and don't cross your legs.

☆ Talk to customers with a positive attitude and a gentle tone. When the customer speaks, listen carefully and answer with "yes" first. Keep your eyes on each other and pay constant attention to each other's expressions.

☆ When standing, keep your upper body stable, put your hands on your sides, don't be stingy with your back, don't put your hands on your chest, and don't lean sideways. When the host gets up or leaves the table, he should stand up at the same time. When you meet a customer for the first time or leave, you are humble, unhurried, well-behaved and polite.

☆ We should form good habits and overcome all kinds of indecent behaviors. Don't blow your nose, pick your ears, pick your teeth, get a manicure, yawn, cough or sneeze in front of customers. There is nothing you can do. Cover your mouth and nose with your hands, face sideways, try not to be present, and don't throw scraps of paper. Although these are some details, together they form the overall impression of your customers.

It should be noted that putting on makeup in front of people is a female habit that men hate most. At this point, the practice has been relaxed. After eating in the restaurant, people can see lipstick and powder, and no one will make a fuss. However, that's all, not too much. When you need to comb your hair, wipe your nails, apply lipstick and makeup, or apply lipstick with a brush, please go to the dressing room or bathroom. Dressing up in front of people is a habit that women hate most. Similarly, the behavior of tidying hair, clothes and looking in the mirror in front of people should be restrained as much as possible.