Manage business process analysis and data flow chart.

First, the aviation industry background

Air freight is an important part of modern logistics, and its safe, fast, convenient and high-quality service just meets the basic requirements of modern logistics services. However, the traditional airport freight function has not adapted to the requirements of modern logistics. An airport with high efficiency and comprehensive logistics service will play an important role in reducing the cost of commodity production and operation, improving product quality, protecting the ecological environment and accelerating commodity turnover. Through this paper, we have a comprehensive and systematic understanding of the specific situation of the aviation industry and the business process of air freight forwarders.

Speeding up the construction of airport logistics park and promoting the development of air freight

Since 1970, the world air freight market has doubled every 10 year. In the 1990s, the demand for international air freight showed an accelerated growth trend, and the growth rate of freight volume was almost twice that of passenger transport. It is predicted that the world air cargo volume will increase at an average annual rate of 6.4% in the next 20 years, and the proportion of air cargo in global air transport will increase to 44% by 20 18. The air cargo market in the Asia-Pacific region will grow even faster. According to Airbus' survey, the air cargo volume in the Asia-Pacific region will account for more than half of the global cargo volume in 20 15.

According to ACI's ranking of 65,438+000 airports in the world in 2003, the cargo throughput of major airports in the Asia-Pacific region is China and Hongkong, Narita, Incheon, Singapore and Pudong respectively. Among them, China's air cargo grew the fastest, increasing by 17.9% in 2003 compared with the previous year, and the cargo throughput of Shanghai Pudong Airport increased by 84.3% in 2003 compared with the previous year. The surrounding areas of China have basically formed an aviation hub port in the Asia-Pacific region. Narita, Incheon, China, Hongkong, China, Singapore and Bangkok, Thailand have attracted a large number of China tourists and air cargo to transit at these airports. In recent years, many international logistics giants have rushed to Shenzhen, and local logistics enterprises in Shenzhen are also growing rapidly. In recent years, air freight in Shenzhen Airport has developed rapidly. Last year, the cargo throughput was about 500,000 tons, up by 22%. Established by the Civil Aviation Administration of China as one of the four international air cargo hub airports. Lufthansa and other international airlines have also chosen to settle in Shenzhen Airport as an important business base to expand the Asia-Pacific market. According to statistics, at present, Shenzhen Airport Customs has more than 7,000 monthly customs declarations and more than 3,500 customs transit orders, not including express customs transit orders. FedEx, China Southern Airlines, Air Macau and other airlines have also opened nine international (regional) freight routes at Shenzhen Airport, with destinations including the United States, Japan, South Korea, Belgium, Singapore, Malaysia, Thailand, the Philippines, Taipei, Macau and other countries and regions.

In order to accelerate the development of air freight industry, Shenzhen has started the construction of airport logistics park, with a total land area of/kloc-0.60 million square meters and a planned investment of/kloc-0.50 billion yuan. Now it has actually completed about 430 million yuan, and the first phase of the completed logistics park is now officially put into operation with the opening of the turnover station. There are two major projects in the park: international freight village and bonded warehouse. Well-known logistics enterprises such as Tianhu Logistics, Yuhuan, Smith Barney, Datian, etc. 15 have entered the park to operate.

International logistics companies rushed to land in Shenzhen to promote the development of Shenzhen.

According to the statistics at the end of last year 1 1, more than 50 well-known multinational logistics enterprises have settled down and Yusen has taken root in Shenzhen. Only the transnational third-party logistics companies that have settled in Shenzhen include EXEL, the world's second-ranked logistics company, National Railway Passenger Transport Company, the world's third-ranked freight company, TNT, the world's top six logistics company, and Ritong, the largest logistics company in the Asia-Pacific region, as well as the famous FedEx, UPS, Danza Freight, Denmark Marma and so on. Most of them set up camp in Yantian Port, Futian Free Trade Zone, Airport Logistics Park and Qianhai Logistics Park, and participate in the competition by setting up offices, branches, subsidiaries and joint ventures.

Second, the freight forwarding business process analysis

Cargo consignment process:

Business process analysis of sales department;

Airport center business process:

The whole process of air freight forwarding business;

Arrival cargo handling flow chart:

So far, the goal of making Shenzhen aviation logistics industry bigger and stronger has not changed, and the airport is listed as one of the eight industrial groups in Shenzhen. At present, Shenzhen airport is still carrying out a series of substantive work: applying for the opening of the fifth freedom right of freight; Actively prepare for the second runway project; Implement the strategy of "please come in and go out". Shenzhen Airport has made strategic cooperation plans with the three major domestic aviation groups, and will negotiate with China Southern Airlines, Air China and China Eastern Airlines respectively, each with its own emphasis, and sign strategic cooperation agreements respectively to fully implement the base airline strategy. It is planned that the freight bases of the three major groups will be located here, and with the existing Shenzhen Airlines base, the dream of Shenzhen Airport becoming an important air freight distribution center is expected to come true. With the continuous integration of freight logistics resources in Shenzhen Airport and the gradual implementation of one-time inspection, seamless transfer and separate settlement between Shenzhen and Hong Kong, the logistics rate of users will be greatly improved. Before 20 10, it will rank among the top 30 airports in the world, and realize the goal of transforming into an airport with freight as its main business before 20 15.