What are the main process management of automobile maintenance enterprises?

The main business of automobile maintenance enterprises is automobile maintenance, inspection, minor repair, medium repair, overhaul and accident automobile repair. In order to effectively develop and manage these businesses, a process is needed. Maintenance service process is actually the business management process of automobile maintenance enterprises. Whether the automobile maintenance enterprise has a scientific and complete business process and whether this business process is fully and meticulously implemented directly reflects the management level of the enterprise. In a narrow sense, the maintenance service process is the process from the factory receiving the vehicle, issuing the power of attorney, dispatching workers, maintenance operations, quality inspection, debugging, settlement and delivery of the vehicle, which is also a common traditional process in most maintenance enterprises. The generalized maintenance service process includes not only the traditional whole process from the vehicle entering the factory to the factory, but also the reservation and preparation before the vehicle entering the factory and the follow-up visit after the vehicle is delivered to the factory.

A return visit is a special contact with customers to find out whether the customers are satisfied with the maintenance service and whether the quality of vehicle maintenance is good after the vehicle leaves the factory. Generally, we use telephone, SMS and Internet to communicate. To sum up, the standard and comprehensive maintenance service process should be the following processes: making an appointment; Preparatory work; Pick-up treatment; Maintenance operation; Prepare for delivery; Settlement/delivery; Follow up visit