How is the call center of China Ping An Insurance realized? How does it work? Thank you~

Your question is too general. You can write a paper on this issue. Ping An Call Center is the largest call center in China, with six sub-centers. The implementation in the middle is very complicated. Ping An Call Center has a history of nearly 10 years, and its operation in all aspects is very mature. The operation mode is a trade secret. Hehe, why don't you work in our center directly and learn from the inside:)