The present situation and development of the management and service of public libraries.

Abstract: The environment of great cultural development and prosperity has brought opportunities and challenges to the development of public libraries. Under the new situation, the management and service of public libraries must keep pace with the times, base themselves on the present situation and seek new development. On the basis of analyzing the present situation of management and service of public libraries, this paper puts forward to establish a humanized management mode, improve the overall quality of librarians, set up a professional library team, strengthen communication with readers, improve the service level, and continuously promote the development of libraries.

Key words: * * Humanized management mode of public libraries to form professional teams 1. introduce

Under the background of cultural system reform and cultural prosperity, with the support of the government and the efforts of all walks of life, most public libraries in China have achieved zero-threshold access. It is reported that by the end of 20 12, all public libraries in China were open for free, and since then, public libraries in China have entered a free era.

The development of computer and network technology has had a great impact on public libraries, the most obvious manifestation of which is the serious loss of readers. In the process of digital development, the management and service of public libraries are also facing new challenges. The work of public libraries only stays on borrowing and returning, which obviously does not meet the needs of the development of the times. Under the new situation, it is particularly important to improve the management and service level of public libraries.

2. Analysis of the management and service of public libraries.

The management and service level of public libraries directly affects the number of readers, and more importantly, the low management and service level has a negative impact on local cultural construction. The policy of great cultural development and prosperity has brought unprecedented attention to public libraries and provided them with unprecedented opportunities for development. Chengde library actively responded to the call of the state and implemented the policy of benefiting the people through culture. Since March 20 10, Chengde Library has implemented free card borrowing and free reading, and has successively carried out activities such as serving the campus and entering the community, and held three reading and newspaper festivals, Zhao Yan Youth and other activities, which have aroused strong repercussions among readers.

At present, most libraries in China belong to public welfare institutions, and their management and services continue the previous official-oriented model, lacking vitality and competition mechanism; Mainly serving retired cadres and primary and secondary school students, literature and other applications are less; There are few professional librarians and the overall quality is not high. Under the impact of digital and paper books, the management and service of public libraries are not optimistic, so we should seek new development based on reality.

2. 1 Top-down official standard management mode

Public library belongs to public service institutions in nature, and is fully funded by the government, which determines its top-down official standard management mode from the system.

The competent unit of Chengde Library is Chengde Culture, Radio, Film and Television Press and Publication Bureau (hereinafter referred to as Wenguang New Bureau), which is a fully funded institution. The expenditure of the library comes from the provincial cultural department, the municipal financial allocation and the tertiary industry income of the library. Wenguang New Bureau is responsible for the staffing and mobilization of the library, and the financial revenue and expenditure in the library should be reported in real time. This top-down official-based management mode makes librarians lack vitality and competitive consciousness, which not only affects the development and innovation of library professionals, but also makes the management and service of public libraries less connected with the market, let alone the optimal allocation of library resources.

2.2 Major customers of public libraries

With the continuous development of computer and network technology, the reading rate of national books in China has been declining in recent years, and the overall reading state of society is not optimistic.

Chengde Library has three main departments: children's reading room, adult reading room and lending department. Readers are mainly retirees and other groups with more leisure time. Strong seasonality, the number of students in winter and summer vacation increased significantly; The utilization rate of all kinds of documents is low. The borrowing rate of entertainment books is high, followed by life books, and few people care about science and technology and professional books. At present, the main service object of Chengde Library is the incoming readers, but it has not involved the vulnerable groups, floating groups and other special groups.

2.3 the overall quality of public librarians

First of all, there is a serious shortage of professionals. As a professional organization, the library needs professional knowledge in book selection, retrieval and input system. Among the more than 40 staff members of Chengde Library, only a few graduated from library major, and there is a serious shortage of professionals.

Secondly, the professional foundation of librarians is weak. The lack of professional knowledge leads to the weak professional foundation of librarians, which is not conducive to the development of various professional work in libraries, and also brings many inconveniences to readers.

Third, the overall quality of librarians is not high. The treatment of librarians is graded according to their professional titles, and their qualifications are evaluated according to their professional titles. The lack of competition mechanism leads to low overall quality and lack of professionalism and innovation. At the same time, the lack of communication between librarians and readers and the lack of active communication consciousness also affect the improvement of library management and service level.

3. Ways to innovate the management and service of public libraries.

In the digital age, public libraries are facing unprecedented challenges. In order to meet the requirements of the times, we must base ourselves on the present situation and seek development. The management and service of public library is an important part of public library work. Breaking the official standard management mode, establishing humanized management mode, improving the overall quality of librarians, forming a professional talent team, closely focusing on the needs of readers, improving the service level, and constantly promoting the new development of public libraries.

3. 1 Establish humanized management mode

In the field of management and service, the subject of management and service, namely people, plays a vital role. Under the new situation, the management and service of public libraries urgently need to break the top-down official standard management model and gradually establish a humanized management model. The author suggests actively exploring readers' participation in library management mode. Let readers participate in the management of public libraries, on the one hand, establish a quantitative evaluation mechanism, take readers' opinions and suggestions as an important aspect to measure performance pay, fully mobilize the enthusiasm of librarians, on the other hand, it is conducive to enhancing the emotional exchange between librarians and readers, and at the same time expand the power of information feedback, thus promoting the development of various work in libraries.

3.2 Improve the quality of librarians and set up professional teams.

Librarians are the concrete implementers of public library management and service, and the quality of librarians directly affects the development of public libraries. Gradually break the system of seniority by professional titles, establish a scientific incentive mechanism, and stimulate the enthusiasm of librarians.

Taking professional title evaluation as an index to improve the treatment of librarians, and taking librarians' professional level, work ability and service attitude as performance indicators, is conducive to continuously improving librarians' professional skills and mobilizing their enthusiasm. At the same time, organize regular professional knowledge training and examination, cultivate librarians' specific application ability of professional knowledge, improve the overall quality of librarians, and form a professional library team.

3.3 Strengthen communication with readers and improve service level.

Readers' demand is one of the meanings of library existence. Therefore, the management and service of public libraries should closely focus on the needs of readers and expand the depth and breadth of library services in accordance with the people-oriented service purpose. From "managing readers" in the past to "caring for readers" today, library work is closely focused on readers' needs. Strengthen communication with readers, hold readers' forums regularly and listen to readers' suggestions; Set up a think tank for old readers to mobilize the enthusiasm of readers to make suggestions and suggestions. In terms of service methods, we strive to keep pace with the times, be close to readers, put into work with the service concept of reader first, listen to the voices of readers, and provide thoughtful and meticulous services for readers.

References:

[1] Wang Tongjiang. Analysis on readers' participation in library management [J]. Gansu Science and Technology, 20 10(3)

[2] Wang Chunxia. Public Library and Public Reading Promotion [J]. Journal of Library Science, 20 1 1(8)

[3] Zhao Chunjie. Evolution trend of public library service model [J], Journal of National Library, 2002(3)

[4] Kim. The important role of new ideas in library management and service [J]. Success (education), 20 1 1( 1).

About the author: Fu Chunlei, female, born in Chengde, Hebei Province, holds a master's degree in management from Hebei University, and is an assistant librarian in Chengde Library, majoring in library management and service. q