Unicom broadband fault repair

Call customer service, use the official APP to repair, and check the equipment style yourself.

1. Call customer service: If you encounter network problems, you can call Unicom customer service. Please follow the voice prompts to select the corresponding service, or directly communicate with the customer service staff to explain your problem. Please note that when communicating with customer service, you must provide accurate information and carefully confirm the identity of the other party to prevent fraudulent calls.

2. Use the official APP for repair: Unicom's official APP provides fault repair function. You can click this function in the APP to submit your fault information. Usually, a professional master will contact you within 24 hours and handle it at home. When using the APP, please be sure to download the official genuine app and operate carefully to prevent personal information from being leaked.

3. Check the equipment by yourself: In case of network problems, you can first check whether the connection between the optical cat and the router is loose. If the light on the light cat is red, it may indicate that there is something wrong with the outside line. At this point, it is recommended that you contact the official installation master of Unicom for on-site inspection. Please pay attention to safety and follow relevant guidelines during self-inspection and operation.