International reception etiquette

Etiquette of receptionists in various countries

First of all, from the reception level, a perfect reception depends on the quality of the receptionist, wh

Etiquette of receptionists in various countries

First of all, from the reception level, a perfect reception depends on the quality of the receptionist, which includes the external image, behavior and other aspects of the receptionist.

1, the receptionist must create a good external image. First of all, you must keep yourself clean, which is the most basic. Secondly, we should pay attention to dress and appearance modification. A good external image is the most basic respect for foreign guests.

Receptionist should cultivate elegant manners. Including standing posture, walking posture, sitting posture, squatting posture and so on. Manners and manners can often reflect a person's character, cultivation and civilized quality.

Receptionist should have good language literacy. As an art, speech is also an important part of personal etiquette.

As an international receptionist, you must also have basic oral English skills. Because English, as an international language, has also become one of the standards to measure personal level. Of course, it would be better if the receptionist can master the corresponding language according to different reception objects.

Secondly, from the international point of view, it is not enough for the receptionist to have only the etiquette knowledge of reception, but also to have a qualitative discussion according to the reception object. In other words, the receptionist can master the basic communication etiquette of the host country, which is helpful to the smooth progress of international communication.

The basic communication manners of several countries are discussed below.

America 1

The characteristics of Americans in dealing with others are: first, easy-going and friendly, easy to approach; Second, warm and cheerful, informal; Third, he is not smart and likes humor; Fourth, strong self-esteem and competitiveness.

Americans also have commandments when eating: first, don't make any noise when eating; Second, you are not allowed to take other people's food; Third, smoking is not allowed; Fourth, don't persuade others to drink; Fifth, it is not allowed to undress in public; Sixth, don't say anything disgusting.

Americans should give gifts in odd numbers, and pay attention to the packaging. They think snails and horseshoes are mascots.

2. Britain, Britain

When British people give gifts, they usually give inexpensive but memorable gifts. Don't send lilies, because it means death. When receiving a gift, the recipient should open it in front of everyone.

In Britain, when people meet and address each other, even among acquaintances, most titles should come before their names. Don't gossip about the monarchy and don't talk about religion.

The British are very particular about afternoon tea. In high society, inviting friends to have tea is a social way, second only to holding a banquet.

3. Japan

In Japan, all verbal greetings are accompanied by bowing, and bowing can replace almost any verbal greeting. Bowing and bending have different meanings.

Japanese usually serve all kinds of dishes at once. Eat slowly while eating. Do not remove the control panel until it is finished. In addition, say I want to eat when I start eating, and say I'm full when I finish eating.

When addressing the Japanese, you must use your family name, followed by three, not your first name.

The above is only an incomplete overview of the communication etiquette of the United States, Britain and Japan. The key point is that if the receptionist can master the basic communication etiquette of various countries, it will play a very beneficial role in the communication between countries.

Of course, in international reception, the receptionist should also put aside personal subjective feelings, such as hatred of Japan and America.

Etiquette and habits in eastern countries

Japan 1

Japan is almost entirely a Yamato nation. Residents mainly believe in Shinto and Buddhism, and a few believe in _ _ and Catholicism. Japanese still retain the strong etiquette and customs of the Tang Dynasty in China.

Japan is a country that pays attention to etiquette. In daily life, people greet each other, take off their hats and bow to show sincerity and friendship. When you meet for the first time, you bow 90 degrees to each other, and you don't have to shake hands. If you are an old friend or a familiar person, take the initiative to shake hands or even hug. When meeting a female guest, the woman can only reach out and shake hands. If you need to talk, you should talk in the lounge or room. Japanese people generally don't entertain guests with cigarettes. If a guest wants to smoke, he must ask the host's permission first.

Japanese people pay attention to dressing up and usually dress generously and neatly. On formal occasions, people usually wear formal dresses. Most men wear dark suits and women wear kimonos. Don't take off your clothes casually when the weather is hot. If you need to undress, you must first ask the owner's permission. Generally speaking, it is considered impolite to wear only a vest or barefoot.

In Japan, "Mr" is only used to address teachers, doctors, elders, superiors or people who have made special contributions. If people are called "sir", they will feel embarrassed.

It is very popular to talk about tea ceremony with Japanese. Tea ceremony is a noble skill of making and tasting tea, which is used by the Japanese to cultivate the mind and communicate. It is a folk custom that pays attention to etiquette and cultivates sentiment.

When they drink tea, they don't put the tea directly into the teacup, but into the small teapot. Use a small strainer when pouring to prevent tea leaves from entering the cup. And always take half a cup as a tribute, generally do not renew tea. This often makes it difficult for China people who are used to drinking large cups of tea to quench their thirst.

No matter at home or in a restaurant, the seats are graded, so it is generally enough to follow the arrangement of the host. Japanese businessmen pay more attention to establishing long-term cooperative partnership. They pay great attention to maintaining each other's face in business negotiations and hope that the other party will do the same.

Pay great attention to class or rank when giving gifts. Don't give too expensive gifts, lest they think you are above them.

Tips are not very popular in Japan. If you are not sure, don't give it. Tipping money in envelopes or wrapped in paper towels, the Japanese think it's embarrassing to accept cash.

Japanese people don't like purple. They think this is a sad tone. They are most afraid of green and think it is an ominous sign. Avoid lotus patterns, which are considered as demon flowers; Avoid using numbers such as "9" and "4". When giving gifts, don't give gifts with the number "9", because "9" is pronounced the same as "bitter" in Japanese. The pronunciation of "4" is the same as "death", so when arranging accommodation, avoid the dining table in Room 4 on the fourth floor. Japanese businessmen also taboo "February" and "August" because they are off-season. In addition, cats who hate gold and silver eyes think that people who see such cats will have bad luck.

The Japanese are very interested in Shaoxing wine and Maotai wine in China. Don't eat preserved eggs You are very particular about using chopsticks. They are all on the chopsticks rack. There is also the custom of "avoiding eight chopsticks", that is, you can't lick chopsticks, mess with chopsticks, move chopsticks, twist chopsticks, pick chopsticks, insert chopsticks, cross chopsticks and dig chopsticks. At the same time, it is also forbidden to use the same pair of chopsticks to let everyone take turns to pick up vegetables, nor can they be inserted vertically in rice.

Welcome to present calligraphy works or exquisite seals to the Japanese. We in China like to carve the edges of seals into broken shapes to show the vitality of ancient times. If you give it to a Japanese friend like this, the other party will be unhappy. They think this incompleteness is unlucky.

2. North Korea; South Korea

South Korea is a single ethnic Korean, and Buddhists account for 1/3 of the national population.

Koreans are polite and hospitable. During the meeting, guests are usually served with coffee, non-alcoholic drinks or barley tea, sometimes with appropriate amount of sugar and light milk. These refreshments must be accepted by the guests.

Koreans often exchange business cards when they first meet. Many people in Korea have developed the habit of reporting their surnames and use them with honorifics such as "sir". More than half of Korean residents are surnamed Jin, Li and Park. Korean business talks are often held in hotel cafes or similar places nearby. Most offices have a comfortable set of furniture to receive guests. It is very important to observe etiquette before establishing a close working relationship. Koreans pay attention to clothes, while men wear suits and ties.

If you are invited to a Korean home, it is customary to bring a bunch of flowers or a small gift with both hands. Don't open the gift in front of the giver. When you enter the room, take off your shoes and put them at the door.

Korean lunar festivals are similar to those in China, including Spring Festival, Tomb-Sweeping Day, Dragon Boat Festival and Mid-Autumn Festival.

Koreans live on rice, and they are used to eating rice instead of porridge for breakfast. I also like to eat Chili and pickles, and add spicy condiments such as Chili, pepper and garlic when eating barbecue. Soup is essential for every meal. Sometimes pork, beef, dog meat and chicken are cooked in the soup, and sometimes soy sauce and bean sprouts are simply poured. Koreans are also disgusted with talking while eating.

Koreans don't express their feelings easily, and they don't laugh loudly in public. Especially when women laugh, they will cover their mouths with handkerchiefs to prevent rudeness. In Korea, women respect men very much. When the two sides meet, the lady always bows to the man first. When men and women sit together, it is often men who are in the top and women who are in the bottom.

Koreans are very disgusted with "4". The number of many buildings in Yan Ji appears "4"; Hospitals and the military will never be numbered with the word "4". When Koreans drink tea or drink, the host always uses 1, 3, 5, and 7 as the digital unit to toast, offer tea, and serve food. Even numbers are not enough to stop drinking.

3. Singapore

"Chinese account for 76.9% of Singapore's total population. Most Chinese believe in Buddhism, Malay is the national language and English and Chinese are the official languages.

Singaporeans are very polite, very polite and the service quality is very high. Chinese Singaporeans are similar in etiquette to our country. They still retain the ancient traditions of China, such as bowing to each other when they meet. The usual meeting etiquette is to bow and shake hands. People of Indian descent still maintain Indian customs, and women have sandalwood red spots on their foreheads. Men wear white belts and greet with folded hands. Malays and Pakistanis act according to Islamic etiquette.

Chinese in Singapore believe in Buddhism and are very devout. They like to chant Buddhist scripture indoors, and they can't be disturbed while chanting.

Spitting and littering in Singapore will be punished by law.

4. Thailand

There are more than 3 million Chinese Thais in Thailand, and Buddhism is the state religion.

Thai people have many established rules in dealing with people. When friends meet, they will put their hands together and greet each other. When the younger generation salutes the elders, they should raise their forehead with their hands folded, and the elders should also reciprocate with their hands folded. Older or higher-ranking people don't have to raise their hands over their chests when returning gifts. When the ceremony is over. The higher your hand is, the higher your respect will be. Thais also bow, but on certain occasions, civilians and senior officials will bow when they see the king and his close relatives. The king should kneel when he sees a monk. When a son becomes a monk, his parents kneel to the ground. It's impolite to throw things at others. When you walk in front of the person sitting, you should bow slightly to show politeness.

Thai people attach great importance to the head and think it is sacred and inviolable. If you touch the head of a Thai, it will be considered a great insult. If you hit your child on the head with your hand, you think the child will definitely get sick; Don't sleep with your head facing west, because the sunset symbolizes death in the west. It is forbidden to sign with a red pen, because people will write their last name on the coffin with a red pen after death. Feet are considered low, so don't put your feet in front of others, and you can't kick things to others, otherwise it's rude. Don't kick the door, or you will be accused. When sitting, the most taboo is to cross your legs. Pointing at others with the sole of your foot is considered to be stepping on others, which is an insult; When a woman sits, her legs should be close together, otherwise she will be considered uncultured. Don't step on the threshold in front of the Thai people. They think there are immortals living under the threshold. In Thailand, men and women still abide by the precepts of giving and receiving, so don't get too close to each other. I like red and yellow, but I hate brown.

It is customary to use color to represent the week. For example, red is Sunday, purple is Saturday, light blue is Friday, orange is Thursday, green is Wednesday, pink is Tuesday and yellow is Monday.

5. Indonesia

Indonesia is known as the "country of a thousand islands", with 89% of its residents believing in Islam and the rest believing in Catholicism, Hinduism and Buddhism.

Indonesians always exchange business cards when they first meet. Because most people believe in Islam, they should use their right hand instead of their left and hands when taking things from others. Holding something "unclean" in his left hand. Rarely drink hard liquor.

Indonesians like guests to visit their homes, and they are welcome to visit them at any time of the day. In Indonesian homes, when you see a lovely child, don't touch the child's head. If you touch his head, the other person will face you.

In Indonesia, sunbathing naked is illegal, and talking with them should avoid political, religious and other topics.

Please take off your sunglasses when talking to others or entering other people's homes. When visiting Indonesian businessmen, you should bring a gift. Accepting gifts means taking on some responsibilities. If the Indonesian home you go to is carpeted, you should take off your shoes before entering the house. You must take off your shoes when entering holy places, especially mosques.

When visiting a temple or mosque, you should not wear shorts, sleeveless clothes, vests or bare clothes. You must take off your shoes when you enter any sacred place. In Bali, you have to wear a belt to enter the temple.

Indonesians like to eat rice and Chinese food, generally eat western food for breakfast, and like to drink black tea, wine, champagne, soda water and so on. Non-staple food likes to eat meat and viscera such as cattle, sheep, fish and chicken.

Indonesians are afraid to whistle at night, thinking that they will attract wandering ghosts and be beaten.

Most Indonesians believe in Islam, so you can't give them anything with your left hand. I don't eat pork, I don't drink strong liquor, I don't like sea cucumbers, I don't eat vegetables with bones and juices and fish bellies.

6. India

Most Indian residents believe in Hinduism, followed by Islam and Sikhism. In India, the moon is a symbol of all good things.

Indians should hand in English business cards when they meet. English is the business language of India. When the host meets the guests, he should cross his hands on his chest to say hello. I read: "Namaste" (Sanskrit: "nodding to you", now it means hello or blessing). When the younger generation salutes, they bend down and touch the feet of their elders to show their respect. Men can't shake hands with women. Many housewives are afraid of meeting strange men and don't contact outsiders easily. But if you invite men to social activities, you should invite them to come with your wife. Men and women in general relationships can't talk alone.

Indians shake their heads in agreement and nod their heads in disapproval. People scratch their ears to show regret; The summoner's action is to lower his palm to his finger, but he can't just use one finger; When pointing at people, use the whole palm, not one or two fingers.

When visiting a temple or family in India, you must take off your shoes when you enter the door. When welcoming distinguished guests, the host usually presents a wreath and puts it around the neck of the guests. The size and length of the wreath depend on the identity of the guests. The wreath for the distinguished guests is thick and long, exceeding the knee. The garland of ordinary guests only reaches the chest. When a wife sends her husband away from home, the highest etiquette is to touch the heels and kiss the feet. When visiting a family in India, you can bring fruit and candy as gifts, or give some gifts to the host's children.

Take food, gifts and tea with your right hand, not with your left hand or hands. When eating, Hindus are most afraid to put food in the same container. Don't eat the food touched by others, even the teacups washed by others should be washed before use.

Like to eat separately, pay attention to crisp dishes, generally do not like too salty taste, prefer spicy taste. The staple food is mainly rice, and I am also interested in cakes in pasta. Don't eat mushrooms, bamboo shoots and fungus. Hindus and Sikhs are forbidden to eat pork and beef. They generally don't drink, because drinking is against religious habits. But there is a habit of drinking tea, the way is "licking", that is, putting milk tea on a plate and licking it with your tongue. Indians don't like big meat, and more people eat vegetarian food. The higher the level, the less meat you eat. I like Cantonese food and Su food in China.

Taboo white, used to use lilies as souvenirs. They are afraid of meniscus and regard 1, 3 and 7 as unlucky numbers. When talking with Indians, we should avoid topics such as religious conflicts, relations with Pakistan, wages and gender relations.

In India, cattle are sacred, and eating beef and using cowhide products are taboo. Worship snakes and regard killing them as a violation of god. It is inhuman to avoid bathing children in a bathtub, which is considered as "stagnant water".