What is a call center?

Call center [1] is an operating place based on modern communication and CTI platform, which adopts IVR, ACD and other functions and can handle a large number of different incoming and outgoing services and services at the same time. In enterprise applications, the call center has gradually changed from a telemarketing center to a CTI (Computer Communication Integration) integrated call center, and telephone, computer, Internet and other media have been fully applied to marketing, service and other work. Call center is a service organization composed of a group of service personnel in a relatively concentrated place. It usually uses computer communication technology to deal with inquiries and consulting needs from enterprises and customers.

Chinese name

call center

use

Modern communication and computer technology

ground point

Relatively concentrated place

operate

Various incoming and outgoing telephone services.