What does after-sales service include?

After-sales service includes the following contents:

1. Install and debug products for consumers.

2, according to the requirements of consumers, the use of technical guidance, etc.

3. Ensure the supply of maintenance spare parts.

4. Responsible for maintenance services and provide regular maintenance.

5. Call consumers regularly or visit them at home.

6. Implement "three guarantees" for products, namely, guaranteed repair, replacement and return (many people think that the after-sales service of products is "three guarantees", which is a narrow understanding).

7. Handle letters, visits and telephone complaints from consumers and answer their inquiries. At the same time, collect consumers' opinions on product quality through various ways, and make timely improvements according to the situation.

Importance:

After-sales service is the most important part of after-sales. After-sales service has become an important element for enterprises to maintain or expand market share (such as JD.COM, Shu Da, Tmall, etc.). The quality of after-sales service will affect consumers' satisfaction. At the time of purchase, warranty, after-sales service and other related terms can make customers get rid of doubts and vacillating forms and make up their minds to buy goods.

High-quality after-sales service can be regarded as the product of brand economy. In a society with fierce market competition, with the improvement of consumers' awareness of rights protection and the change of consumption concept, consumers no longer only pay attention to the products themselves, but are more willing to choose these companies with high quality after-sales service when the quality and performance of similar products are similar.