Why can't I get through playing games on my mobile phone?

It is suggested that you can refer to the method of playing games while talking on the phone in vivo:

1. Turn on the background call: enter Settings-Game Box-(Do not disturb the phone)-Turn on the background call (some models need to enter Settings-Game Mode-Turn on the background call/Settings-Jovi-Game Mode-Turn on the background call);

Note: If this switch is not available, the mobile phone does not support this function.

2. When making a phone call during the game after the phone is turned on, choose to answer the phone. After the call is connected, the call will remain in the background and the hands-free will be turned on. If the phone is in headset mode, the hands-free function will not be turned on.

Note: Some models can't use the data network during the call, so it is recommended to use the WiFi network to run the game. If the mobile phone can use VoLTE, it is recommended to turn on the VoLTE function.

If it still doesn't work, you can go to vivo official website-Services-Online Customer Service-and enter the feedback of manual consultation online customer service.