What are the service features of the restaurant?

1, provide customers with excess value

Method: For example, when a guest walks into a restaurant and you hear from his words and deeds that he has a cold, the waiter can inform the kitchen in advance and prepare a bowl of steaming ginger soup for the guest.

If the waiter notices that the guest has stomach problems, he can serve a small plate of raw peanuts to the guest; if the waiter notices that the guest is drunk, he can serve the guest a cup of sobering tea. In addition to "indirectly" reminding the guest's friends not to make things difficult for him, If the guests are aware of it, they will also be moved. These are also manifestations of humanized services.

2. Give customers unexpected surprises

Method: For example, remember the customer’s information and send greeting cards to them in advance during the holidays, with blessing words neatly written on them, such as: “President so-and-so, in the past days, thank you for your support to us. "In the new year, I wish you good health and may all your wishes come true" and other blessings. A greeting card is not worth much, but it suddenly shortens the distance between the restaurant and the customer.

3. The menu should be simple but distinctive.

Method: Put on the variety and manage the menu "clearly". The kitchen should carefully develop dishes and strive to introduce new ones. The presentation, design and ingredients should be distinctive, and avoid dishes that "focus only on variety but not on nutrition".

The waiter understands the dishes and introduces the taste, characteristics, ingredients and functions to the guests. After the guests are seated, the waiter first recommends special dishes to the guests, but in the end they must respect the guests' opinions on their choice.

4. Provide ready-to-eat snacks so customers can use chopsticks immediately

Method: After guests sit down and order, you can serve one or two side dishes first. We recommend snacks such as "hawthorn slices" and "vinegar pickles" to keep the guests eating without delaying their main meal.

5. Keep restaurants busy and fresh

Methods: The decoration, furnishings, tablecloths, etc. of the restaurant should be changed frequently. The walking of the waiters should be "steady, fast and healthy". Chatting and strolling where there are no more customers should be done. Do not speak loudly or loudly. Redundant waiters should not Feel free to appear in front of customers.