Why don't you tell the customer your courier's last name or first name?

Today, I was screened by a video of "SF Express Brother Being Beaten" in a circle of friends.

A few hours after the incident, SF Group issued a statement on this matter in the name of the company. It is said that the president also issued a statement in his own name.

1

SF is responsible for the younger brother Yang in the area near our company. He appears in the company almost every day, delivering and picking up pieces.

Last week, Comrade JASON was on a business trip in Beijing, and was informed that he would attend a customer training meeting. As the speaker, he must wear his company's logo suit "yellow jacket" and tie. He called me in Beijing and delivered my clothes to my colleagues in Jining. He was afraid that I would choose other express delivery to save money, and he didn't forget to remind me to "send it smoothly".

It is a well-known fact that the price of SF Express is more expensive than other express delivery, but SF Express gives people the feeling that it is "more reliable". Moreover, SF Express Brother is the only courier who can really pick up a piece in the office without sending it to the front desk downstairs.

2

I send less express. Last year's "Double Eleven", I bought a dress that is not suitable for return. I checked the customer service of a courier company online, and the operator asked me where I was, so he gave me a mobile phone number, saying it was the nearest courier who was in charge of our area. Let me call him.

I asked casually: What's the name of the courier?

The reason why I want to ask the courier's last name is because it is convenient to address the other party when calling, such as calling him Miss Zhao, Miss Qian, Miss Sun, etc. , easy to communicate.

Customer service doesn't seem to understand I repeat: What's the name of the courier? What's his last name?

The customer service girl seemed to hesitate for a moment, and then firmly told me that he didn't ... he was a courier and didn't need to know his name. Contact him.

So, when I called the courier, I had to say: Hello, is this XX (name of courier company) courier? I'm ... okay, okay.

Actually, there is a problem. What's the matter?

three

I think of several parent-teacher conferences at school. The head teacher wrote the telephone numbers of teachers in various subjects on the blackboard, but did not write the teachers' names. They are all "math teachers, English teachers, geography teachers ..." They come on stage to introduce their teachers, and most of them just say "I am the math teacher in this class", never introducing their first names or even their surnames.

Only once did a younger English teacher write his full name on the blackboard and leave his phone number with his parents.

When the courier brother came to pick up the piece, I asked by the way: Master, what's your name?

He said with a smile that his surname was Liu.

I changed the "XX Express" in my phone address book to "XX Express Master Liu" so that I can call him directly when I send an email next time. Until now, Master Liu's mobile phone number still exists in my address book.

Later, I thought, maybe the mobile phone number used for express delivery was distributed by the company, and maybe one day he left the express delivery company, and this number will be used by other couriers. Based on this consideration, customers only remember the number, don't remember who the courier is, and don't even have to tell the customer the courier's last name.

However, if it rises to the so-called "corporate culture" and social and cultural level, such an atmosphere that even employees refuse to tell customers their surnames or pay no attention to "laborers" at all will probably be very unfavorable to the establishment of integrity and professional dignity.

four

People who have been to Taiwan Province Province don't know if they have noticed this phenomenon like me-all buses and taxis have the name of the driver's master. Until now, I still remember that when I was traveling in Taiwan Province, the owner's name of our station wagon was "Qi Feng Lai".

I took a lot of photos of the car butt, and later wrote a blog post, but unfortunately I can't find it for the time being.

The Scania bus driven by Master Qi Fenglai was purchased by 1999. It has traveled tens of thousands of kilometers for more than ten years and looks like a new car inside and outside. According to the tour guide, even the Swedish headquarters of this car sent people to Taiwan Province Province for inspection, and wanted to know how the driver master in Taiwan Province Province maintained the car well. I wonder, is it related to Taiwan Province Province printing the driver's master's name on the car?

This is a kind of responsibility and a kind of trust, right? Is it easy for drivers to build up the so-called sense of honor and pride of workers?

taxi

One day many years ago, I bought food at the vegetable market. After weighing, I habitually asked, "Is it enough?" The vendor next to the vegetable seller answered for him: Don't worry, it will definitely be enough. He relies on the Lord (believes in Jesus Christ). From then on, I know that people with faith are more credible in the public mind than people without faith.

I tend to trust the buses and taxis with drivers' names printed on them, and the shops named after them, just like the vegetable seller who relies on the Lord.

five

He is a courier, so you don't need to know his name.

Why don't you tell the customer your courier's last name or first name? Will it cost more to ask the customer service to tell the customer the name of the courier?

The video of SF Express brother being beaten made me feel a little distressed. I wish I could go up and kick that swearing middle-aged man for him. What if the brother who was beaten is your son? !

Didn't the courier accidentally scratch his car? What's the big deal? ! You can claim compensation from the insurance company and settle it through consultation. I believe SF also has relevant policies, and slapping in broad daylight is a deep hatred. ! I believe that "every tyrant hides the soul of a slave in his heart". Middle-aged men who hit people have no minimum respect for grass-roots workers. They can play the courier brother, and they won't have too many good looks for the security guards, cleaning aunts and vendors in the vegetable market in their daily lives. At present, society is full of people who despise workers.

In Haizi's famous sentence "Spring Facing the Sea", the most touching sentence is actually "Give every river and mountain a warm name". An enterprise that truly respects "laborers" must be willing to let customers know the proud names of employees; A country that truly respects "laborers" will certainly give them a sense of security and dignity.

Do you know Wang Wei, president of SF Express? This article is recommended to Mr. Wang, Gaga ~ ~ Thank you!

Bright eyes talk about the workplace, warm hearts talk about life Tintin ID:dsd555555