What should I do if I can't cancel the hotel I booked online?

If you can't cancel the hotel reservation, you can take the following steps:

1. Check the hotel reservation policy and terms: First, you need to check the hotel reservation policy and confirm when and how to cancel the reservation. If you cancel your reservation within the time limit and follow the rules, you can usually cancel your reservation successfully.

2. Contact the hotel customer service: If you can't cancel the reservation on the website or encounter other problems, you can try to contact the hotel customer service department. Generally speaking, the customer service department of the hotel can provide you with relevant solutions.

3. Find a third-party platform for customer service: If you book a hotel through a third-party platform, you can also try to contact the customer service department of the platform. They can help you communicate with the hotel and help you solve problems.

4. Seek legal support: If the above methods can't solve the problem, you can seek legal support, complain or sue the hotel or third-party platform to relevant departments, and safeguard your own rights and interests.

In short, in case of hotel cancellation, it is best to contact the customer service department of the hotel or the customer service of the third-party platform in time to solve the problem through consultation.