The software is ready and cannot be installed. What happened?

If you are using an OPPO phone, you cannot install the software downloaded in the Software Store APP. Please refer to the following troubleshooting methods:

If there is a digital exception code prompt:

1, -3 abnormal code (insufficient memory) appears: I suggest you clean up the mobile phone garbage and leave enough memory.

2.-2 Exception code (invalid APK file) appears: Delete the download task and download and install the software again.

3.- 1 12 has an abnormal code (incompatible with the installed software): Please confirm whether the incompatible software is needed, and if not, just replace and install it directly.

4.- 100 1 (expired network certificate) appears and needs to be recalibrated. Time: Please go to Settings; Other Settings (System Settings) Date and Time automatically sets the time (using the time provided by the network), calibrates the time and tries to install again.

5. There are other situations such as -25 abnormal code (too high version), being installed all the time, damaged installation package, etc. : Please uninstall the software and try to download it again through other channels, such as "Browser" APP and "pea pods" APP. ).

When installing the software, a text error message appears:

1 The prompt "IMEI of mobile phone is currently unavailable, please set IMEI and try again" appears: Please go to the "Settings about Mobile Phone (about this machine)" page to see if there is a "customized version number" field. If there is, it is an enterprise custom machine, and it is recommended to consult the mobile phone issuing enterprise; If not, please contact the manual customer service, and we will serve you wholeheartedly ~

2. The message "The application has not reached the shelf standard, and the download service is not provided for the time being" is prompted, and the installed button is grayed out: the platform has detected a problem with the software, and in order to ensure the safety and experience of your mobile phone, the download service of the software is not provided for the time being. We have feedback to the software side for optimization, and will provide download service immediately after optimization.

3. Prompt that the application is incompatible or does not support downloading: It means that there are some problems with the application and it is not suitable for your mobile phone model/system for the time being. If it cannot be installed compared with other mobile phones, it is an abnormal installation package. It is recommended that you download other versions and try to install them through channels such as "pea pods" APP and "APP Bao" APP. If only your own mobile phone cannot be installed, it may be that the application is incompatible with the mobile phone system. I suggest that you back up the data and then go to the service center for processing.

4. Models below Android 5.0 cannot install WeChat.

If there is no abnormal prompt, please try the following methods, hoping to help you:

1. It may be a network anomaly. We recommend that you try changing Wi-Fi or switching data networks, and then try again.

2. Maybe the memory of the mobile phone is full. It is recommended to clean up the mobile phone garbage and leave enough space in the memory.

3. Please delete the download task, re-download and install the software in the "Software Store" APP and try again; If it still doesn't work, you can press and hold the "Software Store" APP icon on the desktop to enter "Application Details (Information)"; Storage Occupancy "Clear Data" or "Application Details (Information)"; " : "In the upper right corner" uninstall the update and try again.

4. If it can't be installed compared with other mobile phones, it is an abnormal installation package. You can try to download other versions through the "browser" APP, "pea pods" APP and other channels to try to install; If only your own mobile phone cannot be installed, it may be that the application is incompatible with the mobile phone system. I suggest you back up your data and go to the service center for testing.

5. Please confirm whether your mobile phone has ROOT and other permissions to change the stability of the mobile phone system. If so, please back up the information, go to the official service center of OPPO and try to reinstall.

If the above methods are of limited help to you, please bring your mobile phone and relevant purchase vouchers to the official service center of OPPO, and our professional engineers will test your mobile phone for you.