Year-end summary of property management

Model essay on year-end summary of property management (5 general theories)

How time flies! A year passed quickly. Looking back on your work in the past year, you have gained not only years, but also growth. Now you must be either making a year-end summary or preparing. What kind of year-end summary report should you read? The following is my year-end summary essay on property management for you. Welcome everyone to learn from it, I hope it will help you.

Year-end summary of property management 1 During the 20xx years' work, our bureau strictly implemented policies and regulations related to property management, and at the same time, according to the overall work department of the Urban Comprehensive Management Bureau and the actual situation of Hunchun, standardized property management was carried out throughout the city. Specifically, we mainly focus on the following aspects.

The first is to further strengthen the construction of the unit system.

This year, our office further strengthened the unit's rules and regulations and attendance system. Set aside half a working day every week to learn all kinds of business knowledge, and require every employee of the unit to take study notes carefully, and at the same time, remember the work situation of individual working days. On the other hand, in the construction of a clean government, our bureau strictly put an end to eating, taking, getting stuck, demanding and reporting for work reasons. From the perspective of improving personal quality, we really give full play to the advanced exemplary role of leaders and party member, so that they can do their jobs well from the perspective of serving the fundamental interests of the broad masses of the people in their work, thus showing party member's creativity, cohesion and combat effectiveness. Make due contributions to the development of property management in our city.

Two, establish and improve the archives management of this unit.

In order to preserve the relevant files of our bureau, unified file management is implemented. This year, I arranged a full-time staff member to go to the Party School to study file management, and at the same time sorted and classified the files in recent years, namely

(1) The development and construction unit shall ensure that it runs its own house;

(2) the use of housing to extract housing maintenance funds;

(three) houses that have not paid maintenance funds;

(4) Houses with relatively complete maintenance funds; It can timely and conveniently find information for future work, which greatly improves the working speed and efficiency.

Three. Management of "Property Maintenance Fund"

(1). In order to further protect the legitimate rights and interests of property buyers, and prevent the phenomenon that maintenance funds are not paid and the houses used by the development and construction units are used to pay maintenance funds, this year, through business communication, our office and the Real Estate Bureau have formulated a maintenance fund collection process, that is, the maintenance funds must be paid by the property buyers themselves in our unit, and at the same time, the property rights formalities must be handled by the Real Estate Bureau with the maintenance fund receipt, which will keep the maintenance fund receipt as an important voucher. Canceled the qualification of the development and construction unit to collect and remit the maintenance fund.

(2) In order to better establish the maintenance fund account details and refine the maintenance fund account management, this year, our office and accounting and business management personnel went to Yanji and Wangqing to learn the maintenance fund management experience. At the same time, combined with the actual situation in Hunchun, the maintenance fund account is divided into accounts by building, and some accounts are divided into accounts by household. So as to prepare effective basic data for the use of maintenance funds in the future.

(3) Call for maintenance fund: When inspecting the collection of maintenance fund in quanzhou county this year, state leaders pointed out that the use of houses in Hunchun City was not in conformity with the regulations and demanded rectification. To this end, my office actively reports to the superior leaders. After research, the municipal government informed the development unit of our city of the rectification plan in the form of notice. It is currently being implemented.

Fourth, the management of the owners' committee

In order to facilitate the management of residential quarters and fully embody the principle of owners' autonomy, this year I set up owners' committees for eligible residential quarters. That is, the owners' committee of Jingyuan Community, the owners' committee of Jintai Garden and the owners' committee of Guolian Garden were established. At the same time, re-approve the owners' committee of the customs residential quarters, and choose Minmin Property Management Co., Ltd. to enter the customs residential quarters for property management.

Verb (abbreviation of verb) the use of funds

This year's maintenance fund is mainly used for the maintenance and renovation of the welfare houses for employees in mining areas. According to the plan at the beginning of the year, the completed 15 building (using color steel tile material) covers an area of xxxx meters, and the used capital is xxxx yuan. The roof has 38 layers of cold-proof layer, covering an area of xxxx meters, and the use capital is xxxx. Five houses that have fallen off the external wall of Henan mining area have been repaired. At the same time, due to the strong reaction of residents in Henan mining area, which used to be a commodity building, sbs waterproof material has been used for repair with the approval of relevant leaders of the municipal government. Now the restoration area is about xxxx square meters.

VI. Qualification Management of Property Management Enterprises

This year, after the qualification examination and approval of property management enterprises below Grade III was delegated to local authorities, our office re-examined and filed the original property management enterprises in the city. Upon examination, there are four enterprises with three-level qualification management, namely: Hunchun Weimin Property Management Co., Ltd., Hunchun Dafu Construction and Installation Co., Ltd. Property Branch, Hunchun Forest Mountain Property Management Co., Ltd., Hunchun Wanda Property Management Co., Ltd., Hunchun Urban Management Property Management Co., Ltd. and Hunchun Hongjian Property Management Co., Ltd., whose property management qualifications have been cancelled. At the same time, Jixing Property Management Co., Ltd. will be granted property management qualification within a time limit, otherwise it will be required to quit the property management industry in our city. So as to further purify the property management market in our city and promote it to enter the standardized track.

Seven. Work plan for the coming year

1, vigorously advocate the establishment of the owners' committee;

2. Strictly control the allocation of property management houses;

3. Strengthen publicity to arouse the legal awareness of owners and property companies;

4, to further establish and improve the "special maintenance funds" collection system;

5, clean up and rectify the city's property management industry market;

6. Strictly control the intervention in the property management of new residential areas;

Year-end summary of property management 2 The property management of residential quarters in 20xx was successfully concluded. Here, I sincerely thank all the owners/tenants of the community for their support and cooperation! Over the past year, the property management office has earnestly fulfilled the service contract and completed the annual work in accordance with the industry service standards and the actual situation of the community. At the same time, there are still some shortcomings in some services and management. We will listen carefully to the opinions and suggestions of the owners and improve the deficiencies by summing up, inheriting and carrying forward the good experience. In the coming year, we will serve the owners/tenants with a new look. The annual work is as follows:

I. Service Work Report (omitted)

Two, financial disclosure * * * revenue and expenditure disclosure (omitted)

The third is to continuously improve the service work and strive to improve the service level.

As can be seen from the basic situation of the above-mentioned property services, property management services belong to public services, with a wide range of points, trivial work and large labor input. These are the industry characteristics of property management services. The universality and difference of service objects determine the satisfaction of service work (such as the difference of service demand and understanding between owners and tenants, etc.). ). In the first half of the year, the management office focused on public safety, risk prevention, equipment management and employee training, which deviated from the information directly needed by the owner. In the second half of the year, we will adjust our thinking in time, focus on solving the direct demands of the owners and give them a sensory change. Therefore, it is very important to strengthen the communication between owners and property management, build a bridge of contact and establish a long-term mechanism to understand, respect and trust each other. At the same time, I hope that the owners/tenants can be more tolerant and understanding, so that the property service can maintain a continuous improvement format. Shi Sheng Mingmen Management Office will be problem-oriented and improve its service level in an all-round way.

1. Continuously improve service and innovate service methods. Mainly strengthen the management of service attitude and professional level of customer service center, carefully analyze and summarize the reasons for effective complaints, and formulate a new "one-stop" service model; By selecting cooperative units and hiring professional technicians, we will strengthen the timely management of maintenance services, strengthen the technical force of maintenance, optimize operating procedures, and create a "new speed" of maintenance services. Strengthen safety management services, comprehensively improve the level of civil air defense, physical defense and technical defense, and create a "safe new capital". All kinds of services should reach and maintain a high level of industry service.

2. Maintain the owners' rights in accordance with the law, and handle disputes and disputes in the community in accordance with the law. First of all, according to the relevant laws, regulations and service agreements, the rights and obligations of residential property enterprises and owners are clarified, the equality of property rights of owners is maintained, and obligations are consciously advocated. Secondly, the management office consciously accepts the supervision of the owners and industry committees, and guides the owners to handle the adjacent relationship between them. If illegal or infringing acts are found in the community, they should report to the administrative department in time. In addition, in addition to exclusive rights, owners also have the right to manage and use certain parts of * * * (that is, to distinguish the ownership of buildings), which corresponds to the fact that owners should fulfill their obligation to pay management fees according to law, and residential properties should be in the market rules that government public rights, private rights advocated by owners and property companies are consistent in quality and price, and the three are organically combined and adapted to each other.

3. Advocate observing social morality, living in a civilized way and living in harmony. This is a key factor in building a high-quality property community. Under the guidance of neighborhood committees, industry committees and property companies have the obligation to widely publicize and advocate owners to jointly build a harmonious community.

4. Building smart community is the future development direction. Intelligent management and service of residential quarters have gradually become the common demand of community owners and property companies. At present, building intelligence is only partially realized (such as building intercom and intelligent access control). ), and has not yet formed the effect of integrated wiring, automatic control and intelligent service. Using communication network technology, computer technology and automatic control technology, more intelligent services can be realized. Therefore, building wireless city is our future development direction.

Dear owners, the residential property will be exercised in the way of the wishes of most owners under the framework of relevant laws and regulations to achieve the same management. Therefore, it is necessary to seek common ground while reserving differences and adhere to a fair, inclusive and balanced management model. The property management of Xindu has been widely supervised, which is conducive to the continuous improvement of management and service.

Finally, the purpose of property management is to preserve and increase the value of the property, maintain a clean and peaceful living environment, and provide comfortable and convenient services for the owners. Let's make unremitting efforts to build a harmonious, safe and happy property community.

Sincerely thank all the owners/tenants of the community for their support and cooperation!

Year-end summary of property management Chapter 3 reviews the coming 20xx years. With the care and guidance of the company leaders, all the tasks delivered by the company have been basically completed.

During my work in the community customer service center, I learned how to serve well and how to deal with the problems raised by customers. In this year, lead the customer service center staff to seriously study and implement the company's total quality education and improve the service level. Always put safety management in the first place, which is summarized as follows:

1, do a good job in daily safety management business training for the security team;

2. Organize learning and drills to improve the ability of fire prevention and emergency response;

3, do a good job in the daily inspection of facilities and equipment and supervision and management of outsourcing units;

4. Do a good job in training the daily safety management business of the security team; Organize learning and drills to improve the ability of fire prevention and emergency response; Do a good job in the daily inspection of facilities and equipment and the supervision and management of outsourcing units; For example, the residents in Room XXX A6-202 did not listen to the dissuasion of the customer service center staff, but still went their own way, making holes in the beams and illegally building scaffolding on the platform, which was a very serious problem. The customer service center will issue a rectification notice and collect evidence on the spot according to the property management regulations, and report the relevant evidence to the relevant government departments.

5. Strive to cooperate with the company to build the community into a harmonious and civilized community, and often lead employees to visit at home to understand the living and living conditions of the elderly in the community, which has won unanimous praise from residents.

6. Lead the staff to carry forward the spirit of loving their posts and dedication. For example, it rained heavily on May 7, and from 2 pm to 6: 30 am in the flood fighting operation, all the community staff played their noble spirit of loving their posts and dedication, and no one left halfway, effectively ensuring the property safety of the community.

7. Strictly ask yourself to do a good job in service, carefully understand the problems reflected by community residents, observe and find problems on the spot, adhere to the principle of people-oriented and attentive service, and follow up, implement and solve every problem with a positive and serious attitude. If the hedge in xxx school is too high and too long, which affects residents' travel, 7-1-10/is cleared, and chemicals are piled up in the rental house. Successfully coordinated the 5-3-804 household roof leakage dispute.

8. Existing problems: Under the influence of the company's comprehensive quality education for more than a year, employees' service consciousness has changed, but the phenomenon of waiting for work still exists, and employees will not take the initiative to find problems at work, which has certain dependence. Civilized manners and service terms have not yet become habits, work efficiency is low, and leaders are absent.

Solving the above problems and strengthening execution are the key points for us to improve comprehensive quality education in the next step. Through performance appraisal and post responsibility system, the bad habits of employees' slacking off and muddling along are curbed. Community service makes me deeply realize that efficient, earnest, earnest and attentive service can stand firm in the increasingly fierce service industry in modern times and meet the service needs of modern people in real life.

In the new year, I also need to strengthen my study, cooperate with the functions of the security department, take the initiative to understand the dynamics of community security, understand the ideological dynamics of employees, stabilize the team, take the initiative to find existing problems, do a good job in the construction of security team and business guidance training, and do my part for the development of the company.

Year-end Summary of Property Management Chapter IV I started working in Shenye Building in September of 20xx, and transferred to Fuxing in June of 20xx for a total of 9 months. From groping to familiarity, from being at a loss to self-confidence, every step of my progress has been enthusiastically helped by company leaders and colleagues, and won the understanding and support of most owners and tenants. If there is any merit in these nine months' work, it is not because of my personal ability, but because we have a high-quality professional team and a group of enthusiastic and dedicated property managers. The purpose of this summary is by no means to whitewash oneself, but to achieve two purposes: first, calmly review the gains and losses of this period of work, sum up experience and learn lessons; Secondly, take my own experience as a case to provide reference for the company to train and train talents in the future.

My work in these nine months can be basically divided into three stages.

The first stage, the groping stage.

20xx from the beginning of September to the end of 1 1. The work at this stage, on the one hand, is to master the basic knowledge of property management and the basic situation of the building as soon as possible, on the other hand, it is to ensure the normal work of the building. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of the management office mainly depends on a set of management systems of the company and the high consciousness of managers. During this period, we can actively report to the leaders when dealing with major events and take measures quickly. There are no serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.

The second stage, the trial stage.

From 20xx65438+February to the end of March. At this stage, in addition to continuing to learn and maintain the normal operation of the building, we also began to incorporate some of our own management concepts to add some personalized colors to the management of the building. The main tasks are as follows:

1, improve the working and living environment of employees; Set up a family room and clean up the platform on the sixth floor of the building;

2. Spend the winter solstice with employees, have New Year's Eve dinner, and make holiday arrangements, especially the Spring Festival life of security guards;

3. Hold a golf tour to collect information for the Year of the Sheep;

4. Establish employee files, owner files and contract files, and track the implementation of the contract;

5. Emphasize that there should be traces of management, and abnormal situations must be recorded in writing and closed;

6. Adjust employees' work arrangements, emphasizing lease, collection and contract management; 7. Handle the relationship with the asset department of the branch company and strive for the understanding and support of the other party. Among them,

1 item, the establishment of family room has a great impact on safety, and the work enthusiasm has been obviously improved; The cleaning platform on the 6th floor also completely solved the messy phenomenon outside the security dormitory, and basically solved the problem of hanging clothes by security guards.

Item 2 reflects the company's real concern for employees, but only pays attention to material arrangements and ignores the arrangements for amateur cultural life.

Third, due to time, the preparation for the golf trip is not sufficient.

The fourth contract tracking is mainly to understand the implementation of the contract, sign the expired contract, and explain the unimplemented terms.

Item 5 mainly changes the phenomenon of no report and no record in management.

After the sixth division of labor, the collection work has been significantly improved, and the leasing work has been carried out better. The seventh item communicated frankly and timely with the asset department of the branch company, cleared up some contradictions, such as the management of renting out houses and the occupation of rented houses, and won the understanding and support of the other party. The main idea of work in this period is to contact more problems and deal with more problems, so there is also the possibility of making mistakes, but generally it can be adjusted in time. Bold attempts are very helpful to improve your business ability.

The third stage, the promotion stage.

20xx from the beginning of April to the end of May. The work at this stage is mainly to push employees to complete various tasks according to the plans and arrangements of the company and the management office. The key tasks are:

1, SARS prevention and control work;

2. Smile activities;

3. Rental of advertising space on the facade of the external wall;

4, window maintenance, bathroom wooden door replacement, corridor painting;

5. Claims for falling objects and smashing cars. Among them, the item 1 contains many things and covers a wide range. Basically, various preventive measures can be implemented according to the layout of the company and supplemented in combination with the actual situation of the building. All parties responded well, but some work still has defects, such as the elevator reminder is not beautiful enough. The second work is also going on as planned, and has achieved certain results, and there is still a lot of room for improvement. The third job has brought many benefits to the management office; Fourth, the window maintenance has been basically completed, the replacement of the wooden door in the bathroom and the painting of the corridor are in progress, and the customer response is good. Item 5: We were satisfied with the customer's handling, but we didn't fill in the accident report according to 9000 afterwards, didn't remind us of the mistake, and corrected it after being pointed out by the company leader. Generally speaking, during this period, the work thought is clear, the coordination with colleagues is good, and the work efficiency is high, but sometimes the consideration of problems is not comprehensive enough, and there are still many places to be improved.

After nine months of work, I have mastered some basic knowledge of property management, become familiar with the workflow of grass-roots management, basically formed my own set of working methods, and have a deeper understanding of the company's philosophy. I feel more and more at work that being honest with others and doing things honestly may bring me some trouble in the short term, but the effect is obvious in the long run. Integrity itself is the greatest respect for company leaders, colleagues and owners, so as to get real understanding and support, and many seemingly difficult things can be solved. This is the case in the asset department of the branch. In the past, everyone thought each other was difficult, always suspicious of this and that, and kept a close eye on each other. Later, we treated each other with sincerity, but the other side took care of the interests of the management office in many places and cooperated well. In the future, due to the high quality of the owners themselves, with the deepening of the understanding of property management and the improvement of the degree of attention, it will inevitably improve the transparency of management and make the property management behavior more standardized. Therefore. Honesty is not only a slogan, but also a prerequisite for the survival of enterprises.

These nine months' work also exposed some problems, such as weak equipment management, time spent communicating with customers and employees, and need to be improved in future work. At the same time, I hope to have the opportunity to study and master the knowledge of property management comprehensively and systematically and improve my professional level. Determined to invest more time and enthusiasm in the new position, complete all the work assigned by the company, and live up to the expectations of the company leaders.

Year-end summary of property management 5 xx property is my first formal job, and I have been following it for three seasons. Remember the ignorance of that year. Thanks to the careful training of leaders and the care and mutual assistance of colleagues, I have grown up and my working ability has improved. The following is my personal work summary for 20xx years:

First, basic services:

1, on duty in the park for the Spring Festival. During the day when I was on duty at 13, I further felt the warmth of the big family of Qingzhuyuan. I can't see any complaints from everyone, only a warm smile on my face. During the duty period, the water pipes in front of the Lanxiuyuan group and the north-south main road burst. According to the instructions of the manager and the water cut-off plan, coordinate all departments, and do a good job in the owner's explanation and maintenance report. The longest time is 1 1 hour, which finally ensures the owner's domestic water, and the owner has no complaints.

2. Cooperate with the company to comprehensively promote 8S management activities, and make relevant signs and other signs such as banners, water signs and wall-hung documents.

3. Draft various written letters to the outside world, including work contact list, rectification notice, contact letter for renovation and rectification, correspondence with Qingzhuhu Golf Club, etc.

4. Data management: in strict accordance with the provisions of the archives management. In particular, the owner's files should be clearly listed for easy retrieval, and each owner's information should be put in one file. At the same time, it is necessary to ensure the confidentiality of information and strictly implement rules and regulations such as borrowing and checking.

5. Cooperate with the visitor card system implemented by the park in June 5438+065438+1 October1,and notify the previous posts to release all temporary visitors (the owners' relatives and friends, construction rectification and renovation personnel, etc.). ) After the identity is confirmed by telephone, so as to ensure the safety of the owner's residence.

Second, the park life service:

1. Cooperate with the development of the park life service system, make various warm tips and post them, and send them to the owners through the district housekeeper.

2. Send short messages to the owners about various festivals and park activities.

3. Cooperate with the health and service development of the life service system in the park, and actively provide blood pressure measurement services for visiting owners; Issue physical examination cards to visiting owners and update relevant statistical data in time.

4. I made statistics on the development of life service in the park from October to August in 20xx/KLOC-0, and greatly improved my work skills and service concept in the process of learning individual service follow-up table and monthly statistics table.

Looking forward to next year, we are facing opportunities and challenges. Knowing that we still have too many shortcomings, we plan to do the following things in 20xx to improve ourselves:

1.20xx At the beginning of the year, because of the affirmation of the company, I was promoted to head of the department, and my responsibilities and obligations followed. But I need to improve my team cohesion and management skills. I will communicate well with other departments in the next year, so that the work team can maintain a serious and lively healthy atmosphere, learn to better supervise the work, ensure the service quality of the department, give full play to the collective role of employees, and further improve the service quality.

2. Follow up the timely rate and completion rate of maintenance work in time, so as to solve the problem for the owner in time.

3, more to the scene to understand the actual situation, you can more thoroughly understand the relevant property terminology, and you can find the best way or way to deal with the problem.

4. Summarize the existing problems and lessons in time, and compile cases for mutual exchange, reference and learning.

5, strive to improve their skills and management level, do a better job.

6. In addition to learning the related categories involved in this department, we should also learn the processes of other departments to lay a solid foundation for the overall control ability in the future.

7, strengthen the organization and coordination and the ability to deal with emergencies.

Our work is a series of small things, but it is not easy to do them well. During my working days in xx, I deeply feel that xx can tap my greatest potential, and my leaders and colleagues are my mentors and friends. I will find my own development direction and keep my enthusiasm and forge ahead in this job!

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