Summary of daily work of property

By summarizing the report, we can know the achievements and mistakes of the past work and their reasons, draw lessons and guide the future work, so as to make fewer mistakes and achieve greater achievements in the future. The following is my summary of the daily work of the property, welcome to read!

Summary of daily work of property 1 As an ordinary property manager, my job responsibilities are mainly to be familiar with and master the laws, regulations and policies of property management, constantly improve and update my knowledge structure, and keep up with the development direction of property management with the times; The second is to use the theoretical knowledge learned to guide their practical work and try their best to deal with and coordinate the relationship between enterprises and owners; Secondly, do every job dutifully, always maintain a high spirit, adhere to the concept of service-oriented, supplemented by management, win the trust of the owners and maintain the good image of the company. As a member of the company, these are all things I have to do. Unexpectedly, it attracted the attention of the company leaders, and not only gave me verbal praise, but when I learned that I was working in Qiao Yuan, I was transferred to the head office near home at the beginning of this year. Not only is it near to work now, but the treatment in all aspects has also improved. At the same time, we have a deeper understanding of the company's "human touch". In addition to work, company leaders will also care about the family situation of each employee, and even the Chinese food at work and the shuttle bus to and from work will be fully considered and properly arranged.

Before the future company, I only knew that "_ _" company was a private enterprise with great development potential and certain popularity, but I didn't know that it was still a caring collective. Now I see with my own eyes that many employees of "_ _" can enjoy the company's car subsidy and real preferential purchase price with the care and help of the company leaders because they fully display their talents and work hard. Employees with temporary family difficulties can also get appropriate gifts from the company in time and so on. So I think "_ _" company is a big stage for everyone with lofty ideals to display their talents, and it is also a caring family. Unexpectedly, I have only been in "_ _" for more than a year, and I have personally felt the love of "_ _". Now I finally understand why, in Shenzhen, a city with frequent talent flow, some employees have worked here for ten years, while some employees actually show that they are willing to work here for a lifetime as long as "_ _" does not fire him.

I remember at the year-end summary meeting this year, Mr. Chen Hongtian, the chairman of the company, said, "There are many things worth cherishing besides money in a person's life." Yes, especially affection and love, and the value of life. To this end, only by working hard can we be worthy of the concern of the company leaders and such a big family that values talents and cares about love.

Summary of Daily Work of Property 2 During the 20__ years' work, our office strictly implemented the relevant policies and regulations on property management, and at the same time, according to the overall work department of the Urban Comprehensive Management Bureau, combined with the actual situation, standardized the city's property management work. Specifically, we mainly focus on the following aspects.

The first is to further strengthen the construction of the unit system.

This year, our office further strengthened the unit's rules and regulations and attendance system. Set aside half a working day every week to learn all kinds of business knowledge, and require every employee of the unit to take study notes carefully, and at the same time, remember the work situation of individual working days. On the other hand, in the construction of a clean government, our bureau strictly put an end to eating, taking, getting stuck, demanding and reporting for work reasons. From the perspective of improving personal quality, we really give full play to the advanced exemplary role of leaders and party member, so that they can do their jobs well from the perspective of serving the fundamental interests of the broad masses of the people in their work, thus showing party member's creativity, cohesion and combat effectiveness. Make due contributions to the development of property management in our city.

Two, establish and improve the archives management of this unit.

(1) In order to further protect the legitimate rights and interests of property buyers, and prevent the phenomenon of missing maintenance funds and the phenomenon that development and construction units use houses to pay maintenance funds, this year our bureau and the Real Estate Bureau have formulated a procedure that it is strictly forbidden to collect maintenance funds through business communication, that is, the maintenance funds must be paid by the property buyers themselves in our unit. At the same time, the maintenance fund receipt should be applied to the Real Estate Bureau to handle the property rights formalities, and the Real Estate Bureau will keep the maintenance fund receipt as an important document. Canceled the qualification of the development and construction unit to collect and remit the maintenance fund.

(2) In order to better establish the maintenance fund account details and refine the maintenance fund account management, this year, our office and accounting and business management personnel went to Yanji and Wangqing to learn the maintenance fund management experience. At the same time, combined with the actual situation in Hunchun, the maintenance fund account is divided into accounts by building, and some accounts are divided into accounts by household. So as to prepare effective basic data for the use of maintenance funds in the future.

(3) Call for the "maintenance fund": This year, when the state leaders inspected the collection of the maintenance fund in quanzhou county, they pointed out that the use of houses in Hunchun did not meet the requirements and demanded rectification. To this end, my office actively reports to the superior leaders. After research, the municipal government informed the development unit of our city of the rectification plan in the form of notice. It is currently being implemented.

Third, the management of the owners' committee.

In order to facilitate the management of residential quarters and fully embody the principle of owners' autonomy, this year I set up owners' committees for eligible residential quarters. That is, the owners' committee of Jingyuan Community, the owners' committee of Jintai Garden and the owners' committee of Guolian Garden were established. At the same time, re-approve the owners' committee of the customs residential quarters, and choose Minmin Property Management Co., Ltd. to enter the customs residential quarters for property management.

Iv. work plan for the coming year

1, strongly advocate the establishment of the owners' committee.

2. Strictly control the configuration of property management houses.

3. Strengthen publicity to arouse the legal awareness of owners and property companies.

4, to further establish and improve the "special maintenance funds" collection system.

5, clean up and rectify the city's property management industry market.

6. Strictly control the intervention of property management in new residential areas.

Summary of daily work of property 3 Half of the past 20 years have passed unconsciously, and I have been working in a property management company for almost 8 months, which is also the 8 months since I left the society. From collecting road parking fees when I first joined the company to becoming an administrator, I learned a lot of knowledge and experience that I couldn't learn on campus. Perhaps these are the results of the combination of theory and practice.

Here I summarize my work as an administrator in the past six months:

1, handling complaints and disputes

Just as an administrator, I often encounter some complaints and disputes. Due to lack of work experience, many things can't be handled or solved well, and I am worried that things will be screwed up. If you often encounter problems, ask Xiaolin and Chen for good methods and measures, or directly report them to the superior leaders, and then observe and learn how the superior leaders deal with these things. I also summed up a set of handling procedures in the process of constantly handling complaints and disputes:

(1) First of all, we should do the ideological work of "cooling down" for the complainant or the disputant.

⑵ Analyze and investigate the causes of the problems.

(3) If the problem involves the relevant laws and regulations of property management, we should combine the relevant laws and regulations of property management, and then draw up a scientific solution according to the actual situation.

(4) Finally, of course, the implementation of specific methods. And summarize the experience of each treatment to lay the foundation for dealing with similar problems in the future.

5] Paying a return visit to handle complaints and disputes can make our work affirmed by the owners, and at the same time, it can also shrink our relationship with the owners and facilitate the future property management work.

2. Delivery and decoration.

Delivery decoration can be divided into delivery, decoration procedures and decoration management.

(1) handover and decoration procedures

Before going through a handover and decoration procedure, I first learned about the whole process of handover and decoration procedure from Xiao Chen and made notes, and gradually became familiar with it in the process of handling handover and decoration procedures for different owners.

Delivery:

① Check the delivery invoice of the owner and the delivery notice of the sales department, and recover the delivery notice.

(2) Confirm the identity of the owner and file a copy of the owner's ID card, let the owner fill in the owner's file form, and fill in the owner's contract in the user manual (in triplicate, and file 2 copies) for the owner to sign;

(3) hand over the house quality guarantee, instruction manual and tenant key, let the owner sign for the above three things on the confirmation letter (1 duplicate for filing), and do a good job in collecting and registering the quality guarantee and instruction manual;

(4) Guide the owner to check and accept his suite, and fill in the quality acceptance sheet;

(5) Filing the first delivery data.

Decoration:

(1) Collect copies of relevant qualification certificates of decoration enterprises, and review the construction drawings in accordance with the Administrative Measures for Residential Interior Decoration of the Ministry of Construction;

(2) Fill in the application form for secondary decoration, then the property management company, the owner and the decoration company sign a decoration agreement (in triplicate, one for each party) and emphasize the important matters that should be paid attention to in the decoration process with the owner and the decoration company;

(3) Collect the construction deposit and issue the construction permit.

At the beginning, we always follow these steps step by step.

(2) Decoration management.

The most important thing in decoration management is carpentry and painting, and water, electricity and mud are generally less illegal. Here I summarize the water, electricity and mud in my decoration management.

Water and electricity: check the water supply and drainage system in the bathroom, kitchen and balcony, whether there is any random connection and change, and whether there is any design difference with the construction drawing. If it is found that there are hidden dangers of water leakage or other unreasonable places, it shall promptly notify the owner for rectification; Check whether the power system is randomly connected and changed, and whether there are potential safety hazards in power consumption.

Mud water: check whether the bathroom and kitchen are added with waterproof layers; Whether there is a chaotic wall; Whether the structure is constructed according to the construction drawing.

Effective decoration management can erase illegal decoration in its infancy, avoid unnecessary rework in the future, and reduce many complaints and disputes caused by illegal decoration in the future; Effective decoration management can make the community unified and beautiful, and make the community more standardized and tasteful; Effective decoration management reflects the management ability of a property company.

In the past six months, I have focused on handling daily complaints, disputes, delivery and decoration, but neglected the inspection of environmental sanitation in the community, the supervision of cleaning work of cleaning staff and the management of safety. The overall image of environmental sanitation, order and safety in a residential area is the basic management content of administrators, which directly affects the image of a property management enterprise, so I will strengthen management here in the second half of the year! Only a good corporate imagination can create a corporate brand of Jinhui Property Management!

Summary of daily work of property. In my work, I am strict with myself, set an example, treat people or things fairly and fairly, work conscientiously and meticulously, and try my best to make the company, service units and owners satisfied and recognized. In order to sum up experience, learn from each other's strengths and further improve the property work, I also made the following summary of the property work in these months.

First, we should be "responsible, caring, patient and open-minded".

1, sense of responsibility: first of all, we must strictly implement and clarify our post responsibilities. As far as our work is concerned, it is our responsibility to serve the unit and the owner from the interests of the unit and the owner. I think each of us doesn't want to be an "irresponsible, irresponsible person". Know your job responsibilities clearly, and you will know what to do and what not to do. In this way, you will conscientiously do your own work, take the initiative to do anything within the scope of your job responsibilities, without waiting for the leadership to arrange;

2. Love: A good employee should have enough work experience and a careful and enthusiastic work attitude. I think he should also have love. Love is also a magic weapon for us to do a good job. We should integrate our "love" into the environment and work;

3. Patience: strengthen the sense of work concept and purpose, establish the people-oriented thought, and try to do practical things and do good things for the owners as much as possible. In other words, we should patiently, sincerely and seriously solve problems and do a good job. Only in this way can the work be done well, carefully and solidly, and the practical problems encountered in the work can be effectively solved.

4. Modesty: At work, we must work down-to-earth, learn modestly and ask for advice modestly. Learn from the property predecessors with an open mind, sum up lessons and accumulate experience, and treat the work sincerely.

Second, we should treat our work with a full and optimistic attitude.

The society lacks understanding of the property industry, and many people look down on the property staff, but we must face it with a good attitude. Don't complain too much at work, be positive and optimistic in your mind, and don't stand still.

Third, set an example at work and be strict with your work attitude.

During my work, I will strictly abide by various rules and regulations, be strict with myself, ensure that I can provide quality services to my customers in a down-to-earth manner, and do practical things and do good things in my post.

Fourth, improve professional level and moral cultivation.

If you really want to improve your professional level and create more wealth for enterprises and individuals, you must be strict with yourself, not be sloppy, study hard at work and become a work expert; Strengthen moral cultivation, have a clear understanding of their own shortcomings, and start from a little behavior, in terms of dress, manners, respect for the elderly and love for the young, fairness and integrity, social morality and so on.

Summary of daily work of property 5 __ Property is my first formal job, and I have been with it for three seasons. Remember the ignorance of that year. Thanks to the careful training of leaders and the care and mutual assistance of colleagues, I have grown up and my work potential has improved. I should use 20__ to sum up my personal work:

First, basic services:

1. On the day of 13 on duty, I further felt the warmth of the big family of Qingzhuyuan. I can't see any complaints from everyone, only a warm smile on my face. During the duty period, the water pipes in front of the Lanxiuyuan group and the north-south main road burst. According to the instructions of the manager and the water cut-off plan, coordinate all departments, and do a good job in the owner's explanation and maintenance report. The longest time is 1 1 hour, which finally ensures the owner's domestic water, and the owner has no complaints.

2. Cooperate with the company to comprehensively promote 8S management activities, and make relevant signs and other signs such as banners, water signs and wall-hung documents.

3. Draft various written letters to the outside world, including work contact list, rectification notice, contact letter for renovation and rectification, correspondence with Qingzhuhu Golf Club, etc.

4. Data management: in strict accordance with the provisions of the archives management. In particular, the owner's files should be clearly listed for easy retrieval, and each owner's information should be put in one file. At the same time, it is necessary to ensure the confidentiality of information and strictly implement rules and regulations such as borrowing and checking.

5. Cooperate with the visitor card system implemented by the park in June 5438+065438+1 October1,and notify the previous posts to release all temporary visitors (the owners' relatives and friends, construction rectification and renovation personnel, etc.). ) After the identity is confirmed by telephone, so as to ensure the safety of the owner's residence.

Second, the park life service:

1. Cooperate with the development of the park life service system, make various warm tips and post them, and send them to the owners through the district housekeeper.

2, responsible for sending all kinds of festivals and park activities information to the owner.

3. Cooperate with the development of health services in the life service system of the park, and take the initiative to bring blood pressure measurement services to visiting owners; Issue physical examination cards to visiting owners and update relevant statistical data in time.

4. I made statistics on the development of life service in the park from June to August, 2000, and then greatly improved my work skills and service concept in the process of learning the single service follow-up table and monthly statistical table.

Looking forward to next year, we will face opportunities and challenges, knowing that we still have too many shortcomings, and we plan to do the following things to improve ourselves in 20__:

1.20 _ _ At the beginning of the year, because of the affirmation of the company, I was promoted to head of the department, and my responsibilities and obligations followed. However, I need to improve my team cohesion and management skills. I will do a good job of communication within the department and with other departments in the next year, so that the work team can continue to have a serious and lively healthy atmosphere, learn to do a better job of supervision, ensure the service quality of the department, give play to the role of employees among the masses, and further improve the service quality.

2. Follow up the timely rate and completion rate of maintenance work in time, so as to solve the problem for the owner in time.

3, more to the scene to understand the actual situation, can more thoroughly understand the relevant property terminology, can find a way to deal with the problem.

4. Summarize the existing problems and lessons in time, and compile cases for mutual exchange, reference and learning.

5, strive to improve their skills and management level, do a better job.

6. In addition to learning the related fields involved in this department, learn the processes of other departments to lay a solid foundation for the overall control potential in the future.

7, strengthen the organization and coordination and the potential to respond to emergencies.

Our work is linked by all kinds of small things, and then it is not easy to do these small things well. During my working days, I deeply feel that _ _ can tap my potential. My leaders and colleagues are my mentors and friends. I will find my own development direction and continue to work enthusiastically and bravely!