Workflow of each system in call center

The order of call center for electric purchase is: outgoing call (incoming call), order, statistics, analysis, logistics, collection, finance, summary and closed loop.

The order of sales call center is: list, automatic call, traffic, telephone management, follow-up, order placing, statistics, analysis, logistics, payment collection, finance, summary and closed loop.

The order of after-sales call center is: call answering, telephone management, complaint analysis, complaint resolution, return visit, call quality inspection, seat evaluation, etc.

Matters needing attention in call center: politely answer, kindly ask, kindly comfort, seriously answer, patiently comfort again, quickly convey detailed records, and pay a return visit in time. ?