What is the work content of the hotel general receptionist?

A hotel receptionist's main work is:

1, do a good job on the collection of guest information and archiving work, and verification of relevant information.

2, reception of guests, timely handling of guests in the hotel encountered difficulties and requirements, to provide appropriate services and necessary assistance.

3, to provide inquiry services, but remember not to casually inform the guest information to others.

4, pay attention to the hotel's various promotional activities, marketing rooms and hotel facilities and services.

5, to participate in the regular meetings of the receptionist, there are problems in a timely manner, to promote the spirit of ownership and sense of responsibility.

Second, according to the hotel regulations, the reception desk to check their appearance, full of spirit, on time to work.

Three, according to the work requirements to check the key, and the last shift of the staff to take over, to understand what work needs to be done to help solve the class, and the day's room booking, especially the hotel's ⅥP guests.

Responsibilities

1, obey the reception manager, director of the work arrangements.

2, abnormal special things must be reported to the superior.

3, ready to accept any work assigned by the supervisor.

4, do a good job on the collection and archiving of guest information, and verification of relevant information.

5, reception of guests, timely handling of guests in the hotel encountered difficulties and requirements, to provide appropriate services and necessary assistance.

6, to provide inquiry services, but remember not to casually inform the guest information to others.

7, print a variety of business reports.