Training plan scheme

In order to ensure the effectiveness of our efforts, we often need to make a plan in advance, which is a business plan that defines the time, place, purpose, expected effect, budget and method of specific actions. What are the characteristics of an excellent scheme? The following are six training plans I collected, hoping to help you.

Training plan project 1 1. By training and learning professional personal professional image planning, we can shape the workplace image suitable for our profession.

2. Quickly improve the professional quality of relevant personnel through learning.

3. Master the reception norms and skills of the meeting through learning.

4. Through study, we can achieve the goal of harmonious guest relationship and shape the good image of the enterprise.

The first lecture: shaping the professional image of office staff

1, professional beauty

(1) Men-clean and tidy face, standard hairstyle and fresh body odor.

(2) The standard makeup artist and method of ladies-professional hairstyle.

2. Shaping the image of workplace instruments.

(1) Men-The dress essentials of suits are the "Trinity Law" of men's suits.

(2) Lady-The key point of professional attire is the correct wearing principle of jewelry.

3, workplace etiquette and etiquette standards

(1) Essentials and training of standing posture, sitting posture, walking posture and marching posture.

(2) Standards and training of bow etiquette and gesture etiquette.

(3) the etiquette of leading up and down stairs and providing newspapers and tea.

Lecture 2: Office reception etiquette-gentleness and elegance reflect the true feelings of reception and the preparation before reception.

Etiquette to greet superior leaders, etiquette to receive customers from the same industry, etiquette to call, etiquette to shake hands and etiquette to introduce.

Leading, Reception and Seating Etiquette Talking Etiquette Sitting Etiquette Seating Etiquette Elevator Etiquette Seating Etiquette

Special etiquette for exchanging business cards

Etiquette of smile and eyes

Lecture 3: Meeting Reception Etiquette

I. Personal image and etiquette of the participants. Preparations before the meeting

1. Determine the time and place of the meeting, participants, meeting theme and shuttle bus work.

2, according to the scale of the meeting, determine the reception specifications.

3. Distribute the meeting notice and agenda.

4. Choose a venue with moderate scale and reasonable location and parking lot.

5. Site layout 1) surrounding decoration; 2) Arrangement of seats; Arrangement of conference tables; Square table meetings and round tables; Protocol sequence

6. Prepare conference-related articles 1) conference materials

2) Equipment used in the meeting 3) Speech at the meeting 4) Other articles.

Third, the reception etiquette before the meeting

1, pre-meeting inspection

Someone will go to the meeting room to check banners, lights, stereos, tea, etc.

2. Enter the reception post in advance. General reception work is divided into the following tasks: 1, reception 2, sign in.

Step 3 sit down

Fourth, the service etiquette in the meeting

1) Services during the meeting should be stable, generous, flexible and timely.

2) Tea pouring etiquette of service personnel

3) Other service meetings shall be conducted in accordance with the proposed procedures, which shall be compact and avoid breaking the ice.

4) Specific requirements for conference reception service 5) Basic requirements for the behavior of conference service personnel 5. Service etiquette after the meeting.

Lecture 4: Office Telephone Etiquette

1. etiquette for answering the phone. Etiquette for answering the phone. Etiquette for answering the phone 1) The caller is not in 2. The caller is answering the phone. Steps to answer the phone. Precautions for calling 6. Etiquette of using mobile phone.

Lecture 5: Office Conversation Etiquette

1. Pay attention to pronunciation, intonation, speed and volume, and don't make any noise.

2, 2, office polite language and communication language

Don't let your tongue go beyond thinking-learn to listen first, then learn to speak.

4, three principles of interpersonal expression-others care about what you say, but also care about what you say. 5, learn to chat for a while-chat without getting tired.

The second part of the training plan is to thoroughly implement the spirit of the 20th employee education work meeting of the Education Committee of the Group Company and the 20th employee work meeting of the Party Committee of the Mine, vigorously implement the strategy of "invigorating the enterprise through science and education" and "strengthening the enterprise through talents", and further strengthen the training of management talents, entrepreneurial talents, professional and technical talents and special operators. The Work Plan for Employee Education and Training in Jiahe Mine is specially formulated.

I. Work objectives

1 and 20xx trained 4800 people, accounting for 80% of the total number of employees.

2. The number of continuing education for on-the-job cadres is 200. The training of cadres in the whole mine should ensure more than 80% of the on-the-job personnel.

3. Education 150 people, 70 people graduated from junior college.

4.650 people were trained as classified workers. Among them, 300 senior workers and 350 intermediate workers were trained.

5. Workers' training should fully complete the training plan issued by the group company, including 20xx people in coal mine level 4 training (retraining), 200 people in coal mine level 3 training (retraining) and 250 people in general positions.

6. The holding rate of safety qualification certificate for personnel entering the well, and the holding rate of special operations personnel and safety production management personnel should reach 100%.

Second, the focus of work

(A) education and training of cadres

1, study and implement the spirit of the Fourth Plenary Session of the 16th CPC Central Committee, fully implement the spirit of the annual work conference of the group company and the mine party committee, adhere to and improve the learning system of the party branch, strengthen the education of party style and clean government, and carry out in-depth study and implementation activities of the two regulations.

2. Organize safety, production and management personnel to participate in outsourcing training, and send mine-level cadres to participate in senior management training courses.

3, strengthen the new technology, new technology, new equipment and new knowledge training for professional and technical personnel of coal safety production. External experts and scholars come to the mine to give lectures or give special counseling; Organize the selection and delivery of outsourcing training; According to different majors and steps, engineers and technicians are trained independently to ensure the advanced nature of technical management.

4, to carry out the shortage of professional education. According to the needs of mine development, relevant personnel are selected to participate in the professional education of business administration, engineering, electromechanical, real estate, property management, mining engineering, ventilation and safety organized by the group company.

5. Actively carry out project management training around the "going out" development strategy of the group company, so that managers at all levels can better meet the needs of market and enterprise development.

(2) Worker training

1, coal mine level 4 transfer. According to the training time of general professional jobs, organize relevant personnel to carry out full-time and amateur training in a planned way, and conduct annual examination of qualification certificates for 65438+20xx jobs such as small belts and winches.

2, coal mine level 3 and general job transfer training. Complete the transfer plan of the group company, including 208 people in three positions, such as electrical fitter 13, and 247 people in five positions, such as electrician.

3. Work level and education "double certificates" training, evaluation and evidence collection. Among them, there are 0/30 senior workers and high school students who have been trained, evaluated and obtained evidence, and 250 intermediate workers who have been trained, evaluated and obtained evidence; The "double certificate" class for team leaders and production backbones of production and auxiliary units plans to train 40 people; The "double certificate" class of mine electrical fitter plans to train 50 people and outsource 40 senior workers; Self-run five training courses for intermediate workers such as explosive workers, lathe workers, mine electricians and tile security guards, and plan to train 250 people.

4, worker technician evaluation. Organize personnel to participate in the evaluation and engagement of workers' technicians and senior workers' technicians of the group company and the annual assessment of on-the-job workers' technicians.

5. Newly train 450 professional workers such as blasting workers, miners and electricians, and plan to train 350 people independently, hold 8 training courses, and do a good job in examination and certification.

6. Adaptive training. The miners, electricians, tile security guards and blasting workers engaged in front-line operations shall be trained in safety professional knowledge in stages, and regular assessment shall be organized.

7. Establish a team study room. In coal mining, tunneling, electromechanical, general prevention and other majors, a team study room is established, and the chief engineer is in charge of the responsibility system. Through study and examination, a group of professional and technical experts have been trained.

8. Carry out on-the-job training and technical competitions. On-the-job training activities are carried out by party branches, and the number of on-the-job training accounts for 50% of the total number of employees. The mine organized 16 to 20 mine-level technical competitions, ensuring that more than 60% professionals participated.

9. Implement the "CBA assessment progressive system" for employee skills training. Establish a progressive CBA employee skills training and assessment system, focusing on achieving technical level and obtaining professional qualifications for promotion, and improving the overall quality of the staff.

Third, the specific requirements

1. We should attach great importance to the education and training of employees and speed up the construction of a high-quality workforce. Further improve the incentive mechanism of "training (training), evaluation, application and treatment"; All units should conscientiously implement the "Jiahe Coal Mine Safety Education and Training Leadership and Department Responsibility System"; Political work department, safety supervision department and other departments should carry out their respective duties, give full play to their advantages, coordinate operations, carry out targeted education and training in different categories, and conscientiously do a good job in computer management of daily assessment and certification, inspection and supervision, rewards and punishments, and training materials.

2, highlight the focus of safety training and entrepreneurship development. According to the reality of safe production and entrepreneurial development, we should focus on enhancing the safety awareness of all employees and improving the safety skills of employees in the annual training work, earnestly and carefully train the certified employees, do a good job in the safety qualification training of "going out" personnel in advance, speed up the professional skill appraisal and grading training of employees with a high sense of responsibility and urgency, and ensure that the "Skills Revitalization Action Plan" is put in place.

3. Give full play to the role of chief engineer and full-time and part-time teachers, organize targeted teaching around the technical characteristics of each major, actively implement "passing, helping and bringing" in team learning, and train a group of chief employees and production technical backbones.

4, innovative employee education and training mechanism and working methods. Trial implementation of credit system for staff training and assessment. Insured employees who complete credits according to relevant regulations shall enjoy corresponding policy treatment; Those who fail to reach the required credits are required to complete within a time limit and be fined accordingly. We should continue to implement the ISO 10005 standard, standardize the management of training process, do a good job in demand investigation, determine training items, optimize training teachers and teaching materials, popularize and apply advanced educational concepts, technologies and means, and continuously improve the quality and efficiency of training.

In order to improve the basic theory and operational skills of nurses in our hospital, according to the relevant provisions of the hierarchical management of nurses in our hospital and the actual work situation of various departments in our hospital, our department has made corresponding grading regulations for the training of nurses in our hospital, so that nurses at all levels can master different contents and better apply them to clinic.

First, the new graduate nurse induction training

(1) Training Objectives Through on-the-job training, new nurses can understand the basic situation of our hospital, establish the service concept of caring for their posts and being patient-centered, consciously abide by professional ethics and nurses' code of conduct, perform their duties as nurses, study and study nursing knowledge and skills hard, and move towards nursing posts with good professional quality.

1. Training time: half a day for induction training of nursing department.

2. Training content

(1) Welcome speech, introducing the history of the hospital.

(2) A series of education on love and dedication to their posts: including professional ethics education for nurses, hospital rules and regulations education, and various systems education.

(3) Nursing rules and regulations and medical safety series education: the contents include nursing rules and regulations, nursing safety management system, check system, etc.

Second, the standardized training of nurses at all levels

(1) First-class nurse training (working after graduation 1 year or all those who can't undertake nursing work independently and have not obtained a practice license)

1, educational content

(1) professional knowledge: know about nursing professional ethics, nursing work organization, rules and regulations, nursing quality monitoring and other knowledge. Consolidate the theoretical knowledge of nursing, master the professional theoretical knowledge of undergraduate course, understand the development of this discipline, learn modern knowledge and understand the latest development of nursing specialty.

(2) Skills: master the basic operation skills of clinical nursing, master the rescue cooperation and monitoring of critically ill patients, learn to use various clinical instruments and equipment, independently complete the work of each shift, master the writing of various nursing documents, initially learn the methods and skills of clinical nursing teaching, and understand ward management.

2, the form of education

(1) Unified education shall be conducted by the teaching director or head nurse of each ward.

(2) hold lectures on various subjects, combined with self-study.

(2) Training for second-level nurses (nurses who have obtained practicing certificates and worked for 2-4 years after graduation)

1, educational content

(1) professional knowledge: master the theoretical knowledge of undergraduate course, master the nursing knowledge of intensive care patients, understand the development of this major, and encourage participation in higher nursing education and continuing education.

(2) Professional skills: master the basic operating skills of clinical nursing, master the operating skills of undergraduate and junior college students, master the rescue cooperation and condition observation of acute and severe patients in junior college, master the use of various clinical instruments, be able to use nursing procedures to implement holistic nursing for patients, master the writing of various nursing documents, understand the clinical teaching work, and participate in the internship teaching of nursing students in technical secondary schools.

2, the form of education

(1) Annual assessment 1 time.

(2) the education officer, the head nurse, the ward head nurse specific guidance.

(3) Attend all kinds of lectures and department business studies in the whole hospital, and combine them with nursing rounds and self-study.

Third-level and third-level nurses (practical nurse, nurses who have worked for more than 5 years) training.

(A) training objectives

1, with comprehensive nursing ability and skilled specialized nursing skills (such as ECG monitoring, cardiopulmonary resuscitation, infusion pump application, etc. ).

2. Have a solid basic medical theory and specialized nursing knowledge, and master new professional knowledge and technology.

3, familiar with the observation method of critically ill patients, master the first aid skills, and master the knowledge and skills to cooperate with specialist rescue.

4. Have certain ability to teach clinical interns.

5, can use nursing theory, technology and nursing procedures to implement holistic nursing.

6, to participate in continuing nursing education, and constantly improve the level of education.

(2) Training methods

1, participate in clinical nursing work.

2. Participate in clinical teaching of clinical practice nurses, rotating nurses and senior nurses.

3. Participate in in in-hospital and out-of-hospital nursing continuing education and various forms of nursing academic activities.

appraisal procedure

1, completed the basic nursing theory examination 1 time in one year, and took the operation examination 1 time, and the results reached the standard.

2, to participate in the business study organized by the hospital nursing department.

3. Be competent for all positions in the nursing unit, and be able to apply nursing procedures to implement holistic nursing for patients.

4. Pass the examination for promotion of the competent nurse and reach the qualification of the competent nurse.

Four or four nurses (nurses in charge, specialist nurses) training.

(A) training objectives

1, have the basic theory and professional knowledge of this professional system, master the advanced technology of this major in China, and can be applied to clinic.

2. Have a solid basic medical theory and specialized nursing knowledge and the ability to deal with complex problems in this major.

3. Have certain working ability and nursing management ability of clinical interns.

4. Participate in continuing nursing education.

5, have the ability to guide and organize the professional nursing research, have the ability to guide and train the next level of nursing staff to work and study.

(2) Cultivation methods

1, participate in clinical nursing work.

2, undertake clinical nursing management, such as the head nurse, teaching director, etc.

3. Participate in clinical nursing teaching, such as clinical teaching of intern nurses, rotating nurses and senior nurses.

4, to participate in the city and outside nursing continuing education, hospital network learning and various forms of nursing academic activities.

(3) Evaluation method

1, completed the basic nursing theory examination 1 time in one year, and achieved the standard.

2, to participate in the business study organized by the hospital nursing department, departments and wards.

3, undertake the teaching work of hospitals and departments, at least 3 hours a year clinical teaching work such as small lectures, teaching, etc.

4. Be competent in nursing management, nursing teaching or professional nurse work.

5. Complete junior college or junior college education.

The fourth part of the training plan, the overall goal:

Strengthen the basic training of teachers, attach importance to continuing education, improve the academic level, and constantly improve the ideological and moral literacy and professional and cultural literacy of teachers, so that teachers can have good professional ethics and reasonable knowledge structure, be competent for their jobs, and constantly improve the level of education and teaching and scientific research ability to meet the needs of the new curriculum reform.

Second, the specific measures:

1. Strengthen the ideological and political construction, improve the political learning system, form a good learning atmosphere in the form of centralized learning and collective learning, further improve the political and ideological quality of faculty and staff, and effectively guide their own behavior. By organizing learning and education activities, the teaching staff will strive to consciously do their own jobs, be masters of their own affairs, be on the job, love their jobs, and strive to be "satisfied with their parents, satisfied with themselves and satisfied with their colleagues"; To serve preschool education and children, we should be "enthusiastic" about all work, "caring" about children's life, "patient" about educating children and "careful" about conservation.

2. Organize business theory study, practice and discussion in a targeted way, learn to reflect on education and teaching behavior, and promote the exploration and practice of children's language development in the whole park, such as children's reading, storytelling, language games and literacy teaching.

3. Explore and practice how to stimulate children's interest in participating in activities and improve their sports skills.

4. Sum up and reflect frequently. Write educational notes, education and teaching reflections, education and teaching summaries, experience articles or papers, write high-quality teaching plans and organize a wonderful education and teaching activity every semester.

5. Broaden teachers' cultural horizons, enrich teachers' cultural connotations, constantly accumulate cultural details, encourage teachers to read famous books and professional theoretical books, and pay attention to absorbing all aspects of information, so that teachers can have a broad vision. Everyone reads a good book related to his job every semester and writes 20000 words of study notes every semester. Create more learning opportunities for teachers through study, discussion and "Please come in and please go out".

6. According to teachers' own characteristics, create space and conditions for teachers' self-development, so that teachers can show their individuality in * * *, their personal specialties in all-round development and their educational talents better. Give full play to the leading role of backbone teachers, take demonstration classes, take the lead in setting an example, and play a leading and exemplary role.

7. Strengthen the training of young teachers, make a training plan for young teachers, and require teachers to make a "growth plan" according to their own teaching ability and teaching needs to promote the rapid growth of young teachers. Carry out apprenticeships for young teachers, and truly realize "one gang and one red". A letter of responsibility should be signed between master and apprentice, and the responsibilities and obligations should be clearly defined, so as to rapidly improve the professional level of young teachers.

8. Hold a computer typing competition for teachers to improve their ability to use modern technology.

The fifth part of the training plan I. Registration conditions

Age 18 -45, high school or technical secondary school education, good health, good facial features and certain language skills.

Second, the registration procedure

1. Registration time: 20xx from March 20th to April 20th;

2. Registration materials: Candidates should bring their ID card, copy of graduation certificate 1 copy (and check the original), clear photo of ID card 1 copy, and electronic photo (copy of U disk) to register on site.

3. After passing the on-site qualification examination, fill in the registration form, get the teaching materials, and pay the teaching materials and training fees. A set of teaching materials 160 yuan, and the training fee is 290 yuan/person (including transportation fee, boat fee, meal fee, venue rental fee, teaching fee, etc. ); After the payment is successful, the teaching material fee will not be refunded, and those who fail to pass the examination of the training fee can be refunded.

4. Registration place: Tourism Industry Administration Bureau on the second floor of Tourism Management Committee.

Third, the training form

This school year will adopt the mode of "teacher guidance+pre-job training". That is, after students are successfully registered, the center will distribute relevant teaching materials to students, who will complete their studies through self-study or "mentoring system" and then take the exam at the specified time. After passing the exam, they will receive pre-job classroom training, and finally issue a formal "Taining Interpreter Certificate" and employment certificate.

Fourth, training organization.

Counseling stage

1. The center will select a group of excellent and experienced interpreters from various travel agencies and tourism enterprises as the team of interpreters. Students can choose their own tutors or be unified by the center for "mentoring" learning; 1 Tutor takes 1-2 students, mainly to help freshmen learn skills and related professional knowledge.

2. After the registration is successful, the center will handle the internship certificate for each student to facilitate the field study in the scenic spot. After the internship period, this certificate will be invalid;

3. At the end of the study, the students and tutors who won the first place in the comprehensive evaluation will enjoy the preferential treatment of exempting the annual training fee of tutors for the next year.

(2) Pre-job training stage

Pre-job training mainly focuses on classroom training, focusing on cultural foundation and business-related knowledge. See the attachment for the training course arrangement.

Verb (abbreviation for verb) The form and time of evaluation.

(1) examination form

The examination is divided into written examination and interview; Full score 100, written examination accounts for 40%, interview accounts for 60%, and the examination content is implemented according to the content of the on-site examination score table. The specific arrangements are as follows:

1, written content: knowledge about Taining County, tourism law, tour guide business, etc. , the test time is 1.5 hours;

2. Interview content: explanation of simulated scenic spots (Taining county scenic spot), knowledge quiz, talent show, etc.

3, plus points (5 points): usually good performance and unanimous praise from travel agencies or tutors can give a total score of 2 points; During the study period, if a scenic spot in Taining County can independently complete the second creation of tour guide words, it will be submitted to the training center and assessed as excellent, with a total score of 5 points.

Issuing the qualification certificate of intransitive verbs

After examination, those whose comprehensive scores reach the qualified line will be awarded the interpreter certificate of Taining County.

Article 6 Training topics of the training plan project:

Cultivate loyal and happy employees

Training purpose:

Keep pace with the times, be efficient and versatile, combine work with study, and make comprehensive evaluation.

Importance of training:

Training is important because:

Training is a filter-training can remove attitudes, concepts and behaviors that are not conducive to hotel development;

Training is a palette-training can improve employees' cognition and recognition of hotel culture and behavior;

Training is a magnet-training is conducive to improving the cohesion and competitiveness of hotels and promoting team spirit.

Training objectives:

Our knowledge training includes our founding background, geographical location, architectural style, business philosophy, business characteristics, customer situation, organization, rules and regulations, our product knowledge and so on, so that employees can have a comprehensive understanding of their "home".

Politeness training includes strict requirements on appearance, appearance, manners, expressions, eyes, language and movements, and how to respect the religious beliefs and customs of guests. Employees must be trained in politeness knowledge and master the requirements of the hotel for practitioners in the above aspects, so as to show respect for guests from time to time in future services.

Holistic consciousness training consciousness determines people's behavior and behavior forms habits. Therefore, when training employees, we should also cultivate their overall awareness, such as service awareness, role awareness, quality awareness, team awareness, obedience awareness and so on.

Business training for business trainers can be carried out in terms of knowledge and skills. Sufficient knowledge, not too much and too deep, can help employees to carry out their work smoothly; Skills focus on the specific operation process of this position, and try to let employees master the necessary service skills. In addition, employees should be trained in basic emergency response capabilities. Improve their ability to deal with unexpected problems.

The cultivation of spiritual consciousness The training of modern hotels and hotel employees is not only the cultivation of skills and technology, but more importantly, it is to instill spirit or cultivate certain concepts in the trainees. With a kind of spiritual support and superb technology, employees will do better service.

Training process:

register

Distribute materials (guided self-study)

On-site inspection (***5 open books)

Performance feedback (fixed cycle)

On-site guidance (later)

Examination and certification (closed book)

Training content:

(1) Catering professional knowledge, including food, beverage, cooking, nutrition and food hygiene, tableware equipment knowledge, etc.

(2) Basic catering services, including setting tables, folding flowers in meals, pouring wine, serving and dividing dishes.

(3) Service skills such as politeness, civility and adaptability.

(4) Mandarin and language skills.

(5) Staff rules, job responsibilities and operating procedures.

(6) Strengthen service awareness and implement the principle of "guests first, guests first".

(7) Handling guest complaints, answering questions and case studies.

(8) Social knowledge and psychological knowledge.

(9) Folklore and common sense of life.